Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Accounting Manager

Company: Addison Group

Location: Washington, DC

Posted Oct 08, 2024

A Research Based organization in Washington DC is seeking a Senior Accounting Manager for a 5-8 month consulting opportunity. The ideal candidate should have a strong background in US GAAP, particularly in ASC 840, ASC 350 & 360, FAS 91, 409A and ASC 606, with 5 years of technical accounting and audit experience, including Big 4 public accounting. The role involves interpreting complex accounting issues, leading the implementation of new accounting standards, and assisting with financial audits and month-end/year-end close activities.

Foreign Affairs Officer - Direct Hire Authority

Company: U.S. Department of State

Location: Washington, DC

Posted Oct 08, 2024

The position is in the Bureau of International Security and Nonproliferation, Office of the Nonproliferation and Disarmament Fund (ISN/NDF). The mission is to halt the proliferation of weapons of mass destruction and advanced conventional weapon systems, with a focus on denying such weapons to terrorists. The role involves coordinating U.S. policy-making decisions, recommending changes, representing the Bureau in international security and nonproliferation policy planning, leading multilateral negotiations, and providing leadership in project management execution. The job requires U.S. citizenship, a Top Secret security clearance, and specialized experience in international security and nonproliferation policy issues, policy analysis, and multilateral negotiations.

Staff Accountant

Company: Addison Group

Location: Washington, DC

Posted Oct 08, 2024

A large private equity firm is seeking a Staff Accountant with 1-2 years of experience. The role involves supporting all four segments of the company, including Corporate Private Equity, Real Assets, and Global Credit and Investment Solutions. Primary responsibilities include monthly GL account analysis and reconciliation, financial reporting, and assisting with the accounting cycle. The ideal candidate should have a Bachelor's degree in Accounting or Finance, be pursuing or have passed the CPA certification exam, and have experience working in a deadline-driven environment.

Mid-Level DevOps Engineer

Company: IBM

Location: Washington, DC

Posted Oct 08, 2024

As a mid-level DevOps Engineer, you will join an Agile program responsible for the development, maintenance, security, and operational support of new and existing applications for a federal customer. You will deliver and support CI/CD automation and cloud infrastructure services. With at least 7 years of relevant experience, you should be proficient in Java, Javascript, Ruby, Python, and CI/CD tools such as Gradle, Docker, GitHub, Nexus, Jenkins, JUnit, SonarQube, Selenium, and Cucumber. Experience with cloud engineering, shell scripting, networking, storage, and release management is required. You should be comfortable working with cross-functional teams and customers, and have a passion for high-quality, reliable, and maintainable code.

Regional Sales Manager - Federal (Intel)

Company: Palo Alto Networks

Location: Washington, DC

Posted Oct 08, 2024

Palo Alto Networks is seeking a Regional Sales Manager (Federal - Intel) to drive company revenue and growth. The role involves leading and driving sales engagements, crafting strategic territory plans, and displacing competing technologies. The ideal candidate should have experience in SaaS-based architectures, particularly in networking and/or security, and a deep understanding of the U.S. DOD and/or intelligence community. They should possess excellent time management skills, be highly competitive, and have a successful track record in selling complex solutions. The company offers a solutions-focused sales environment, unmatched systems and tools, and a team committed to joint success.

Model Validator Lead Associate - (Open to Remote)

Company: Fannie Mae

Location: Washington, DC

Posted Oct 08, 2024

Fannie Mae is seeking a Model Validator Lead Associate to validate models through theoretical and empirical research. The role involves producing model validation reports, assessing model performance, and contributing to developing validation strategies. The ideal candidate will have a Bachelor's degree in a quantitative field, 4 years of experience in model development or validation in the financial industry, and proficiency in R and Python. An advanced degree, experience in SAS or SQL, and knowledge of risk management governance are desired. Fannie Mae offers a flexible hybrid work environment and a comprehensive benefits package.

IAM Privileged Access Mgmt. Analyst

Company: Bank of America

Location: Washington, DC

Posted Oct 08, 2024

Bank of America is seeking a candidate with 7 years of hands-on experience in Privileged Access Management (PAM) in complex and heterogeneous technology environments. The role involves ensuring adequate enforcement of Privileged Access Controls, applying industry best practices, and collaborating with stakeholders to develop PAM requirements. The candidate must have deep knowledge of bank financial practices, IAM platforms, and PAM-related tools. Proficiency in Microsoft Office suite, security standards, and compliance certifications is required. The role offers a competitive salary range of $76,500.00 - $136,400.00 per year and is eligible for discretionary incentives and benefits.

Associate Personal Banker

Company: Wells Fargo

Location: Washington, DC

Posted Oct 08, 2024

Wells Fargo is seeking an Associate Personal Banker (SAFE) for their National Branch Network. The role involves delivering exceptional customer experience, building relationships, and proposing appropriate products and services. The company is recognized as a top workplace for career growth. Required qualifications include customer service experience and SAFE registration. The position offers a competitive salary, robust benefits, and opportunities for career advancement.

DevOps Engineer

Company: Sunwater Capital

Location: Washington DC

Posted Oct 08, 2024

Reframe Data Services is seeking a DevOps Engineer to develop technology platforms for politics, scientific knowledge creation, and healthcare. The role requires experience with infrastructure as code, configuration management, containers, and cloud technologies.

Statistician/Reliability Engineer

Company: The Aerospace Corporation

Location: Washington DC

Posted Oct 08, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, providing innovative solutions and technical expertise. They are committed to providing an inclusive and diverse workplace and offer a competitive compensation package.

Foreign Affairs Officer - Direct Hire Authority

Company: U.S. Department of State

Location: Washington, DC

Posted Oct 08, 2024

This job posting is for a foreign affairs expert position within the Office of Press and Public Diplomacy (PD), Bureau of South and Central Asian Affairs (SCA/PPD). The role involves leading the development, execution, and evaluation of PD exchange programs, coordinating with relevant bureaus and offices, and conducting complex analysis on PD programming environments. The position requires U.S. citizenship, a Top Secret security clearance, and specialized experience equivalent to at least the GS-13 level in the Federal service. Applicants must have a bachelor's or graduate degree in a relevant field or equivalent experience.

Staff Accountant

Company: Addison Group

Location: Washington, DC

Posted Oct 08, 2024

A large private equity firm is seeking a Staff Accountant with 1-2 years of experience. The role involves performing monthly GL account analysis, financial accounting functions, and assisting with the accounting cycle. The ideal candidate should have a Bachelor's degree in Accounting or Finance, be pursuing or passed the CPA certification exam, and have experience working in a deadline-driven environment.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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