Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

SVP, Kafka Infrastructure Messaging Management Lead, Apps Dev Tech Sr Lead Analyst - C14

Company: Citi

Location: Washington DC

Posted Oct 07, 2024

The job posting is for a senior-level position in Applications Development Technology, responsible for leading a team in designing and implementing Kafka messaging systems. The ideal candidate will have extensive experience with Apache Kafka, strong leadership skills, and a strong background in distributed systems.

Senior Manager, Digital Platforms

Company: ICF

Location: Washington DC

Posted Oct 06, 2024

ICF is seeking a Senior Manager to join their Digital Modernization and Experience DMX Group. The role involves supporting the operations and growth capability of ICF's Digital Platforms team, leading the operations, marketing, and compliance within practice areas, and bridging various technologies.

Principal Security Engineer - Reliability Engineering

Company: ID.me

Location: Washington DC

Posted Oct 06, 2024

IDme is a high-growth enterprise software company that simplifies how people prove and share their identity online. The company empowers people to control their data through a portable and trusted login, and has received numerous awards and funding.

Acquisition Subject Matter Expert (SME)

Company: hatch I.T.

Location: Washington DC

Posted Oct 06, 2024

The job posting is seeking an Acquisition Subject Matter Expert to join Apex TK's team. The role will provide advisory and assistance services to support Sponsor acquisition teams with drafting, refining, and providing quality assurance on competitive acquisition and requirements documents.

Optical Keyholder - Downtown Crown

Company: Warby Parker

Location: Washington DC

Posted Oct 07, 2024

Warby Parker is seeking an Optical Supervisor to join their team. The role involves creating customer experiences, leading a team, and maintaining store operations. The ideal candidate is energetic, self-motivated, and passionate about the eyewear industry.

Key Account Executive (Enterprise) - API/CPaaS

Company: Vonage

Location: Washington DC

Posted Oct 07, 2024

The job posting is for a Key Account Executive at Vonage, a global cloud communications leader. The role involves driving growth and success of Vonage's APICPaaS solutions, particularly in the Enterprise segment. The job requires a proven track record of success in Enterprise technology sales, strong relationship-building skills, and excellent communication and negotiation skills.

Acquisition Consultant

Company: hatch I.T.

Location: Washington DC

Posted Oct 06, 2024

The job posting is for an Acquisition Consultant to join Apex TK's team. The role involves managing concurrent source selections, providing guidance on the source selection process, and supporting various acquisition activities.

Sr. Consultant- Natural Resources

Company: Esri

Location: Washington DC

Posted Oct 07, 2024

The job posting is for a position at Esri, a company that enables organizations to make meaningful decisions by leveraging location intelligence. The role involves working with marketing and sales teams, managing complex projects, and supporting customers. The company offers a competitive total rewards strategy, including health and welfare benefits, 401k and profit-sharing programs, and opportunities for personal and professional growth.

Regional Partner & Campaign Manager- Public Sector

Company: Elastic

Location: Washington DC

Posted Oct 07, 2024

Elastic is seeking a Regional Partner Marketing and Campaigns Manager to create and execute targeted marketing programs to grow and accelerate our comarketing relationship with regional resell partners technology alliances hyper scalers and our distributor Carahsoft. The company is looking for someone who is comfortable working in a fast-paced cross-functional environment in a fast-growing technology company and wants to make an impact.

Cloud Solutions Engineer

Company: ArdentMC

Location: Washington DC

Posted Oct 07, 2024

Ardent is seeking a Cloud Solutions Engineer to join their team. The company offers competitive benefits, professional development opportunities, and a rewarding environment. The role requires proficiency in Azure, PowerBI, and DevSecOps practices.

Solutions Engineer, Public Sector

Company: Scale AI

Location: Washington DC

Posted Oct 07, 2024

The job posting is for a Solution Engineer position at Scale, a company that believes in making AI accessible to everyone. The role involves working with federal clients, creating tailored demonstrations, and integrating external datasets to solve government use cases. The company offers a competitive compensation package, including base salary, equity, and benefits.

Mechanical Engineering Internship (Arlington, Texas)

Company: Huntsman Corporation

Location: Washington DC

Posted Oct 07, 2024

The Huntsman Intern Program is a summer internship opportunity for mechanical engineering students. The program provides a structured experience to equip interns with skills and knowledge to prepare for a successful career. Interns will assist in development, troubleshooting, and project management, and will work collaboratively with team members.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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