Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

MRI Technologist - 32 Hrs - Tacoma

Company: Kaiser Permanente

Location: Tacoma, Washington

Posted Oct 05, 2024

The company has recently implemented a wage increase of up to 9%. The job involves providing quality patient imaging, specifically for MRI, in accordance with physicians' orders. The role requires ensuring patient safety, maintaining high-quality testing, preparing the MRI room, processing images, and maintaining equipment. The employee must also operate equipment according to safety standards, apply professional and ethical judgment, and adhere to sterile techniques. The job involves diagnostic testing, customer service, and maintaining patient and employee safety. The employee must also observe patients during procedures, report any unusual occurrences, and maintain a clean radiology room. Basic qualifications include a high school diploma, certification as a Radiologic Technologist in Washington, and certification from the American Registry of Radiologic Technologists. Preferred qualifications include one year of MRI experience and one year of direct experience with cross-sectional anatomy.

Vertical Solution Consultant

Company: Socure

Location: Washington DC

Posted Oct 05, 2024

Socure is a company that uses predictive analytics and machine learning to verify identities and prevent fraud. They have received several awards and are considered a leader in digital identity verification and fraud prevention. The company is looking for a Vertical Solutions Consultant to work with specific industries such as financial services, healthcare, and government.

Ophthalmic Assistant (Per Diem Federal Way)

Company: Kaiser Permanente

Location: Federal Way, Washington

Posted Oct 05, 2024

The job involves providing technical and patient care support in an Eye Care team, either in a clinic or via phone. In clinic, responsibilities include patient assessment, history taking, clinical exams, and performing various tests and procedures. On the phone, the role involves triage for urgent, emergent, and general Eye Care needs. The job also includes patient services procedures, instrument maintenance, appointment scheduling, patient care, and adherence to safety standards. Essential qualifications include a High School Diploma or GED, Registered Medical Assistant (Washington) license within 2 months of hire, and Ophthalmic Assistant Certificate within 24 months of hire. Preferred qualifications include experience with contact lens patients, ophthalmology or optometry practice, and general medical knowledge.

Patient Care Tech-Outpatient Surgery Center

Company: Kaiser Permanente

Location: Tacoma, Washington

Posted Oct 05, 2024

The job description outlines the responsibilities of a Patient Care Technician/On-Call, an unlicensed caregiver who maintains a safe and clean environment for patients and healthcare team members. Key duties include transporting patients and equipment, providing environmental sanitation, preparing operating rooms, and assisting with surgical procedures. The role also involves ancillary support tasks such as testing and recording results, managing inventory, and restocking supplies. Basic qualifications include a high school diploma or GED and a Nursing Assistant Certificate (Washington), with Basic Life Support required at hire. Two years of hospital experience is preferred.

Retention Specialist

Company: The Washington Post

Location: Washington, DC

Posted Oct 05, 2024

The Washington Post is hiring a Retention Specialist to enhance subscriber retention through strategies that improve customer experiences and maximize retention. The role involves collaborating with product and Retention Manager teams to test and optimize onsite flows, create proactive retention campaigns, and implement engagement strategies. The ideal candidate should have 2+ years of digital marketing experience, strong project management skills, and technical aptitude with multiple marketing tools. The Post offers comprehensive benefits and a competitive salary range of $64,300.00 - $96,500.00 USD Annual.

Systems Engineer SharePoint Admin

Company: DYOPATH

Location: Washington DC

Posted Oct 05, 2024

DYOPATH is a leading Managed Service Provider that empowers organizations by delivering trusted IT solutions. They value their team, culture, and customer service, and are committed to a work environment free of discrimination. They are currently hiring a Systems Engineer/SharePoint Admin in Washington DC.

Analytic Tradecraft SME (All Source Intelligence)

Company: Amentum

Location: Washington DC

Posted Oct 05, 2024

CENTRA Technology Inc is looking for a TSSCIcleared Analytic Tradecraft SME to support US Government Customer. The SME will provide mentorship and analytic tradecraft improvement services to DHS Office of Intelligence and Analysis personnel.

Intelligence Analyst (FMV)

Company: BAE Systems

Location: Washington DC

Posted Oct 05, 2024

BAE Systems is a leading company in the intelligence industry, offering exciting career opportunities with a focus on Full Motion Video (FMV) exploitation. The company provides a unique training program, rapid advancement potential, and a range of benefits. Employees can work on a rotating shift schedule and are expected to have strong analytical and writing skills.

Human Resources Generalist (Corp181)

Company: Research Innovations Inc.

Location: Washington DC

Posted Oct 05, 2024

RII is a company that values diversity, innovation, and employee well-being. They are looking for a Human Resources Generalist to join their team, who will be responsible for various HR functions, including employee engagement, talent management, and compliance. The company offers comprehensive benefits, flexible work schedules, and a positive work environment.

Network Administrator

Company: Leidos

Location: Washington, DC

Posted Oct 05, 2024

The Department of Homeland Security (DHS) is seeking a Network Administrator to maintain and evolve the Homeland Secure Data Network (HSDN) and Classified Local Area Network (C-LAN). The ideal candidate should have a background in Cisco networking, preferably with Juniper experience. Key responsibilities include supporting DHS Classified IT infrastructure, resolving networking events, and providing remote and on-site maintenance. The role requires strong communication skills and the ability to work in a diverse, dynamic environment. A Bachelor's degree with 4-8 years of relevant experience or a Master's degree with 2-6 years of experience is required. Preferred qualifications include Cisco Certified Network Associate (CCNA), Windows Desktop Support experience, and DHS or government contract experience.

People Systems Administrator

Company: Qualtrics

Location: Washington DC

Posted Oct 05, 2024

Qualtrics is a company that creates software for delivering exceptional frontline experiences, building high-performing teams, and designing products people love. They are looking for a People Systems Administrator to maintain the usability, stability, and security of their corporate HRIS platform and other people-related systems.

Federal Account Manager

Company: Optiv

Location: Washington DC

Posted Oct 05, 2024

The job posting is for a Federal Client Manager position at Optiv + ClearShark, requiring 7+ years of experience in solution and services-based sales within an Information Technology environment, with a strong business orientation and entrepreneurial mindset. The ideal candidate will build a substantial sales pipeline, establish strong relationships with technology partners and field sales representatives, and maintain internal communications with the OptivClearShark team.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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