Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Program Associate

Company: Helios HR

Location: Washington DC

Posted Oct 04, 2024

The job posting is for a Program Associate at N Street Village, a community that provides services to homeless and low-income women in Washington DC. The responsibilities include developing a positive rapport with clients, assisting with program activities, and providing support and assistance to clients. The required qualifications include a bachelor's degree and 1 year of direct social services experience, or a high school diploma and 2 years of experience.

Part-Time Seasonal Editor, Washington DC

Company: Glossier

Location: Washington, DC

Posted Oct 04, 2024

Glossier, a beauty company centered around community and inclusivity, seeks an Editor to enhance customer experiences. The role involves training in all store operations, product expertise, and team collaboration. Key responsibilities include modeling Glossier's customer experience principles, maintaining inventory, and serving as a brand ambassador. The ideal candidate has 2+ years of customer service experience, preferably in retail or beauty, and demonstrates adaptability, empathy, and operational excellence.

Continuous Improvement – Strategy Execution Consultant (Flexible Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Oct 04, 2024

Fannie Mae is a company that helps people buy and rent homes. They offer a flexible work environment and opportunities for career growth. The job description is for a Lead Associate who will work on problem-solving and process improvement projects.

Asset Management Systems/Senior Business Analyst

Company: CGI

Location: Washington, DC

Posted Oct 04, 2024

CGI, a leader in asset management solutions, is seeking a senior business analyst for a large implementation project in Washington, DC. The resource will lead teams conducting activities such as as-is and to-be business processes analysis, gap analysis, application design, testing, data migration, and training. The candidate should have deep understanding and demonstrated knowledge of large-scale software implementation processes and federal asset management best practices. The position requires a TOP SECRET clearance and offers competitive compensation, comprehensive insurance options, matching contributions through the 401(k) plan, paid time off, and learning opportunities.

Public Policy Coordinator

Company: Truth Initiative

Location: Washington DC

Posted Oct 04, 2024

The job posting is for a Public Policy Coordinator at Truth Initiative, a nonprofit organization. The role involves providing administrative support, conducting research, and developing documents. The ideal candidate has a bachelor's degree, 12 years of experience, and excellent communication and organizational skills.

Relationship Banker - Washington DC Market

Company: Bank of America

Location: Washington, DC

Posted Oct 04, 2024

Bank of America is seeking a motivated individual for a client-focused role in the lobby. The successful candidate will engage clients, educate them on self-service resources, and assist with transactions. Key responsibilities include processing cash transactions, building relationships, and connecting clients to financial solutions. The role requires strong communication skills, problem-solving abilities, and adaptability. A background in financial services and sales experience is preferred. The position offers a competitive salary, benefits, and opportunities for career growth.

D&I Risk & Strategy Lead Associate (Flexible Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Oct 04, 2024

Fannie Mae is a flexible hybrid company that offers a range of benefits and opportunities for growth. The company is committed to fostering a diverse and inclusive workplace and is an equal opportunity employer.

Surgical Technologist - F/T Days: Seattle

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Oct 04, 2024

The job involves scrubbing in for designated surgeries and carrying out general O.R. duties, adhering to Kaiser Foundation Health Plan of Washington standards and policies. Essential responsibilities include perioperative planning and preparation, environmental safety and infection control, communication and coordination of care, proficient performance of assigned functions, teamwork, and professional development. Basic qualifications include graduation from an approved school of Surgical Technology or equivalent training, Surgical Technologist Registration (Washington), and Basic Life Support. Preferred qualifications include professional affiliation and certification, and at least two years of current continuous O.R. experience in surgical specialty.

Cloud SIEM Engineer

Company: Bank of America

Location: Washington, DC

Posted Oct 04, 2024

Bank of America is seeking a Cloud SIEM Engineer with 3+ years of experience in SIEM and security operations, and proficiency in Python, Java, or C++. The role involves leading a team, driving Detection Engineering efforts, architecting SIEM and SOAR solutions, developing custom applications, managing security incidents, optimizing system performance, ensuring compliance, and staying updated on cybersecurity trends. The position offers a competitive salary range of $98,400.00 - $160,800.00 per year and is eligible for discretionary incentives and benefits.

Continuous Improvement - Strategy and Execution Advisor (Flexible Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Oct 04, 2024

Fannie Mae is a flexible hybrid company that offers a range of benefits and opportunities for growth. The company is committed to fostering a diverse and inclusive workplace and is an equal opportunity employer.

Aftermarket Zone Manager - Philadelphia/DC

Company: Ford Motor Company

Location: Washington, DC / Remote

Posted Oct 04, 2024

The job description outlines a position for an Aftermarket Zone Manager (AZM) at Ford Motor Company. The AZM will coordinate activities to maintain and drive incremental growth of the Motorcraft Brand through Ford Authorized Distributors (FADs) within their zone. The role involves building strong business relationships with Motorcraft Warehouse Distributors and Bulk Oil Distributors, driving Motorcraft parts sales, conducting training, and managing account relationships. The position requires 80% field travel and a Bachelor's Degree or equivalent work experience. Preferred qualifications include strong business acumen, project management skills, and interpersonal skills.

Risk & Strategy Lead Associate (Flexible Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Oct 04, 2024

Fannie Mae is a flexible hybrid company that offers a range of benefits and opportunities for growth. The company is committed to fostering a diverse and inclusive workplace and is an equal opportunity employer.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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