Technical Support Jobs in Washington DC

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Looking for Technical Support jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Washington DC area.

Senior Program Analyst

Company: Other Agencies and Independent Organizations - Election Assistance Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Senior Program Analyst reports to the Assistant Inspector General for Audits and Evaluations within the Office of Inspector General. The agency conducts supervises andor coordinates independent and objective audits inspections evaluations and investigations of EAC programs and operations contractor activities and grants to states and nonprofit organizations.

Grants Management Specialist

Company: Department of Labor - Employment and Training Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The position is located in the US Department of Labor's Employment and Training Administration, responsible for providing grants management services to grantmaking agencies.

Vice President, Office of Catalytic Investments

Company: Other Agencies and Independent Organizations - Development Finance Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The position is part of the Office of Catalytic Investments, leading and managing the office of the US International Development Finance Corporation.

Supervisory Program Management Specialist

Company: Department of Commerce - Office of the Secretary

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This vacancy is for a Supervisory Program Management Specialist in the Office of Facilities and Environmental Quality within the Department of Commerce.

Crisis Operations Specialist

Company: Other Agencies and Independent Organizations - U.S. Agency for International Development

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is located the in Program Learning and Innovation Division with the Office of Transition Initiatives in the Bureau for Conflict Prevention and Stabilization in the Ronald Reagan Building and International Trade Center 1300 Pennsylvania Ave NW Washington DC at the US Agency for International Development USAID.

Information Systems Specialist, CG-301-13

Company: Other Agencies and Independent Organizations - Federal Deposit Insurance Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is located in the Division of Administration in Arlington VA of the Federal Deposit Insurance Corporation. The incumbent of this position will support critical technology systems and solutions and automate operational activities and reports.

Quality Assurance Specialist (Project Quality Assurance) (Open to both U.S. Citizens and Federal Employees)

Company: Department of Transportation - Federal Highway Administration

Location: Vancouver, Washington Vancouver, Washington

Posted Sep 29, 2024

The position is with the Quality Assurance Team in the Office of Engineering of Western Federal Lands Highway Division. The position will be responsible for development, implementation, and monitoring of the Project Delivery Quality Assurance PDQA Plan for the delivery of roadway construction projects and engineering services.

Deputy Assistant Secretary for Human Resources

Company: Department of Health and Human Services - Office of the Secretary of Health and Human Services

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This position is in the Department of Health and Human Services HHS Office of the Secretary OS Office of the Assistant Secretary for Administration ASA.

SUPERVISORY INTERDISCIPLINARY

Company: Department of the Navy - STRATEGIC SYSTEMS PROGRAMS (SSP)

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Sep 29, 2024

This flyer notifies interested applicants of anticipated vacancies and provides instructions on how to apply. It also notes that notice of result letters will not be sent to applicants who respond to the flyer.

General Attorney (Public Notice Flyer)

Company: Department of Commerce - Office of the Secretary

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The US Department of Commerce is seeking Senior Transaction Counsels for the Office of the Chief Counsel for Semiconductor Incentives. The position will report to the Chief Counsel and is located in Washington DC.

INTERDISCIPLINARY

Company: Department of the Army - U.S. Army Corps of Engineers

Location: Seattle, Washington Seattle, Washington

Posted Sep 29, 2024

The job posting is for a technical specialist position in the Department of the Army, evaluating and resolving sampling and analysis programs for dredging and disposal permit applications.

Operations Support Specialist (Quality Control Analyst)

Company: Judicial Branch - U.S. Courts

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Operations Support Specialist Quality Control Analyst position is located in the Clerks Office of the United States Judicial Panel on Multidistrict Litigation. The role reports to the Operations Supervisor and provides guidance and instruction to the Clerks office staff.

Frequently Asked Questions

What are the typical salary ranges for tech support roles by seniority?
Entry‑level Tier 1 support: $45k‑$60k. Mid‑level Tier 2: $60k‑$80k. Senior Tier 3 or Support Engineer: $80k‑$110k. Specialist or Architecture level: $90k‑$130k. Manager/Director: $110k‑$150k. These ranges vary by region and industry.
What skills and certifications are most valuable for a tech support career?
Core skills: ticketing system (Zendesk, ServiceNow), OS troubleshooting (Windows, Linux), networking fundamentals, cloud platform knowledge (AWS, Azure, GCP), scripting (Python, PowerShell), and communication. Certifications: CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Azure Fundamentals, AWS Certified Cloud Practitioner, VMware Certified Professional.
Is remote work common in technical support positions?
Yes. Over 60% of support roles at SaaS and cloud companies offer full‑remote or hybrid options, with flexible hours to cover 24/7 support shifts and global customer bases.
What career progression paths exist within technical support?
Typical trajectories: Helpdesk Agent → Support Engineer → Solutions Engineer → Technical Account Manager → Support Manager/Director. Engineers may also move into product management, automation engineering, or cybersecurity specialist roles, leveraging their troubleshooting expertise.
What industry trends are shaping the future of technical support?
Key trends include AI‑powered ticket triage, automation of routine tasks, remote monitoring with SaaS tools, focus on security incident response, and a shift toward proactive support for cloud‑native and hybrid environments. Companies are also increasing investment in customer success metrics (CSAT, NPS) to drive support quality.

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