Technical Support Jobs

1,350,001 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Package Consultant - SAP HANA Basis

Company: IBM

Location: Multiple Cities

Posted Dec 15, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, technical expertise in SAP HANA systems, and opportunities to drive innovation through hybrid cloud and AI solutions. It highlights responsibilities like system design, performance tuning, and client guidance, along with preferred skills such as German language proficiency.

Package Consultant-SAP HANA Analytics

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This role offers opportunities to work with clients on SAP solutions, focusing on innovation and growth, requiring expertise in SAP Hana Analytics and collaboration skills.

Application Developer-Microsoft .NET

Company: IBM

Location: Chennai, IN

Posted Dec 15, 2025

IBM Consulting offers a career focused on innovation and collaboration, working with clients to advance hybrid cloud and AI solutions. The role emphasizes technical expertise, continuous learning, and impactful problem-solving in a supportive environment.

Delivery Manager (RPO)

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 15, 2025

This job description outlines the role of an HR Delivery Manager at IBM, emphasizing responsibilities such as strategic planning, team leadership, and customer satisfaction. It highlights required qualifications like a bachelor's degree and 6+ years of experience in staffing or account management, along with skills in project management and interpersonal communication.

Infrastructure Specialist-Azure DevOps

Company: IBM

Location: Pune, IN

Posted Dec 15, 2025

This job description outlines a role at IBM Consulting's delivery centers, requiring technical expertise in DevOps, Python, Kubernetes, Docker, and cloud technologies. It specifies educational qualifications and professional experience expectations for candidates.

Application Database Administrator-Oracle Enterprise Applications

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This job description outlines a senior SAP Consultant role at IBM Consulting, emphasizing collaboration with clients to deliver high-quality solutions, technical expertise in SAP and Oracle technologies, and requirements for extensive industry experience. The position involves strategic solution development, comprehensive delivery, and proficiency in specific technical skills.

Routes to Market: FedRAMP, Compliance

Company: IBM

Location: Multiple Cities

Posted Dec 15, 2025

This text describes a Product Manager role focused on security regulatory compliance and regional expansion of a SaaS offering across cloud platforms. It outlines responsibilities including roadmap ownership, collaboration with engineering teams, and compliance framework expertise, while specifying required qualifications and preferred experience.

Application Developer - STUDENT CONVERSION

Company: IBM

Location: Ciudad Autónoma De Buenos Aires, AR

Posted Dec 15, 2025

The text describes IBM Consulting's role focusing on innovation, client collaboration, and professional growth opportunities. It emphasizes technical expertise, career development, and working on impactful projects with global clients.

PROCESS DELIVERY SPECIALIST-LEASE AND CONTRACT ADMINISTRATION

Company: IBM

Location: Chennai, IN

Posted Dec 15, 2025

This job description highlights a career in IBM Consulting focused on digital transformation through collaboration with global clients. It emphasizes opportunities for growth, strategic partnerships, and impactful work in hybrid cloud and AI initiatives. The role requires expertise in learning administration, technical skills, and strong communication abilities.

Application Developer-Asset Management

Company: IBM

Location: Pune, IN

Posted Dec 15, 2025

This text describes a Software Developer role at IBM Consulting, emphasizing collaboration with clients, innovation in hybrid cloud and AI solutions, and technical expertise. It outlines responsibilities like project management, communication planning, and software development lifecycle participation, along with required skills in IBM Maximo and DevOps practices.

Human Resources Intern - 2026

Company: IBM

Location: Multiple Cities

Posted Dec 15, 2025

IBM aims to improve the world through technology by solving industry challenges. The role involves HR expertise, collaboration, problem-solving, and a positive attitude.

Package Consultant-Microsoft Dynamics 365 Customer Engagement

Company: IBM

Location: Hyderabad, IN

Posted Dec 15, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with clients, innovative solutions, and required technical skills in Dynamics 365 and project management.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

Related Pages