Technical Support Jobs

1,350,001 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Python Data Engineer

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 15, 2025

The text describes a career in IBM Consulting emphasizing long-term client relationships, collaboration with industry visionaries, and opportunities to innovate in hybrid cloud and AI. It highlights technical expertise, professional growth, and a culture of curiosity and empathy, while outlining required skills like Python and data platforms.

Quality Engineer-Automation

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This job description outlines a role as an Automation Testing Practitioner at IBM Consulting, involving designing testing solutions, automating processes, and collaborating with teams. Requirements include a bachelor's degree, 5+ years of QA experience, and expertise in Java, Selenium, and testing frameworks. Preferred qualifications include Python knowledge and experience with specific tools.

IT Network Engineer

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 15, 2025

This job description outlines a network engineer role requiring 15 years of experience in networking, LAN/WAN technologies, and firewall systems. The position involves network support, configuration, monitoring, and compliance with security standards, with preferred qualifications including cloud networking and ITIL processes.

Governance & Enablement Officer

Company: IBM

Location: Bucharest, RO

Posted Dec 15, 2025

IBM's Marketing Communications and Corporate Social Responsibility team drives innovation and compliance, focusing on AI ethics, data privacy, and governance. The role emphasizes operational excellence, clear communication, and enabling teams through training and policy development.

Package Consultant-SAP Cloud Integration

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This role involves working in IBM's delivery centers to deliver technical expertise and innovation. Responsibilities include leading SAP solutions, collaborating globally, and requiring extensive SAP integration experience.

SAP SD Support Engineer

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 15, 2025

This text describes a senior SAP Consultant role at IBM Consulting, emphasizing collaboration with clients, innovation in hybrid cloud and AI, and opportunities for professional growth. It highlights responsibilities involving SAP systems, technical expertise, and cross-industry projects aimed at enhancing business effectiveness.

Industry Consultant-Consulting Services

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This job description outlines a role within IBM's consulting delivery centers, focusing on technical expertise in fraud management solutions, Java-based enterprise systems, and UI development. It specifies educational requirements, including a bachelor's degree, and emphasizes experience with Actimize platforms, test-driven development, and web services technologies.

Application Developer-Microsoft Middleware

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This text describes a Software Developer role at IBM Consulting, focusing on hybrid cloud and AI solutions. The position requires expertise in SAP BTP, Microsoft BizTalk 2020, and cloud integration technologies. Responsibilities include system migration, performance optimization, and collaboration with technical teams. It emphasizes technical skills in cloud platforms, API management, and deployment processes.

Package Specialist-SAP SCM SD

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This job description outlines a role at IBM Consulting's delivery centers, requiring technical expertise in SAP systems, team collaboration, training skills, and specific educational qualifications. It emphasizes technical proficiency and experience in SAP support projects.

Intern 2026: AI-based forecasting of molecular interactions

Company: IBM

Location: Multiple Cities

Posted Dec 15, 2025

IBM Research emphasizes innovation and problem-solving in technology development. The internship focuses on analyzing Wnt protein interactions using machine learning, requiring expertise in Python and high-performance computing. The role involves collaborative research, data analysis, and contributing to scientific publications.

Package Consultant-SAP HANA FIN FSCM

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This job description outlines a role in IBM Consulting focused on SAP implementation, project leadership, and client collaboration, requiring 8-12 years of experience and technical expertise in areas like configuration and testing.

Technical Consultant - Application Security

Company: IBM

Location: Mumbai, IN

Posted Dec 15, 2025

This text describes a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients, strategic partnerships, and professional growth opportunities. It outlines responsibilities in application security, risk mitigation, and compliance with industry standards, while highlighting required expertise in security tools and frameworks.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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