Technical Support Jobs

1,350,001 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Application Developer-Microsoft .NET

Company: IBM

Location: Kolkata, IN

Posted Dec 15, 2025

IBM Consulting offers a career focused on innovation and collaboration with global clients, emphasizing technology expertise and professional growth through strategic partnerships and continuous learning.

Test Analyst / Test Automation Specialist

Company: IBM

Location: Praha, CZ

Posted Dec 15, 2025

This job posting describes a testing team role at IBM Czech Testing Team, outlining responsibilities for test analysis, automation, and collaboration with stakeholders. It specifies requirements including 13 years of experience, technical skills in SDLC, test tools, and soft skills like communication. The position emphasizes quality assurance, continuous improvement, and integration with DevOps practices.

Project Manager-SAP HANA

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This role involves managing complex projects globally, requiring a bachelor's degree and SAP expertise, with travel in India.

Senior Threat Detection & Response Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 15, 2025

This job description highlights a senior threat detection and response engineering role at IBM, emphasizing collaboration with security teams, threat research, and developing detection capabilities. The position involves enhancing cloud security solutions, automating processes, and improving visibility across IT environments. It requires expertise in threat intelligence, programming languages like Python/Golang, and familiarity with cloud platforms. The role offers opportunities to contribute to IBM's security operations and drive innovation in cloud-native solutions.

Application Developer-Microsoft Analytics (PowerBI Engineer)

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 15, 2025

This text describes a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients and technical expertise in PowerBI and data modeling. It outlines responsibilities involving dashboard development, data optimization, and leveraging IBM's technology platforms.

Application Developer-ReactJS

Company: IBM

Location: Mumbai, IN

Posted Dec 15, 2025

This job description outlines a role at IBM Consulting's Client Innovation Centers, focusing on delivering technical expertise to public and private sector clients. Responsibilities include teamwork, training, and communication skills. Required qualifications include a bachelor's degree and specific technical proficiencies in Reactjs and frontend development.

Software Engineer, Quality

Company: IBM

Location: Brno, CZ

Posted Dec 15, 2025

This text promotes an IBM Software career opportunity emphasizing innovation, growth, and collaboration. It outlines roles in software development and testing with focus on quality assurance, automation frameworks, and cloud-native solutions. Required skills include Java expertise, CI/CD integration, and cloud technologies, while preferred qualifications highlight advanced degrees and scripting proficiency.

Operations Buyer

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

IBM Finance & Operations drives efficiency and innovation, offering career growth and a collaborative environment for professionals in procurement and operations.

Application Developer-Cloud FullStack

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

The text describes a Software Developer role at IBM Consulting, emphasizing collaboration with global clients, technical expertise in hybrid cloud and AI, and contributions to innovative projects. It outlines required skills in Java, UI frameworks, and system design, along with responsibilities involving feature development and stakeholder collaboration.

Account Solution Architect

Company: IBM

Location: Gurgaon, IN

Posted Dec 15, 2025

The role involves technical expertise in cloud solutions, collaboration with stakeholders, and driving innovation to solve complex business challenges.

Supply Chain Professional - Data Analyst

Company: IBM

Location: POUGHKEEPSIE, US

Posted Dec 15, 2025

This text promotes IBM's Supply Chain Organization as a dynamic environment emphasizing continuous learning, technological innovation, and collaborative problem-solving. It highlights opportunities for professional growth, exposure to advanced tools, and impactful contributions to global supply chain optimization.

IPD strategy consultant

Company: IBM

Location: Multiple Cities

Posted Dec 15, 2025

This job description outlines a strategic consulting role requiring 8+ years of experience in IPD projects, industry expertise in consumer electronics/new energy, strong communication skills, and data analysis capabilities. Responsibilities include client collaboration, strategic planning, and industry insights delivery.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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