Technical Support Jobs

1,350,001 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Sr. Client Success Manager

Company: Finalsite

Location: USA

Posted Dec 10, 2025

Finalsite's job posting highlights their mission to transform K12 education through community engagement platforms. The Senior Client Success Manager role involves managing client relationships, driving adoption, and ensuring retention. The position offers fully remote work with a focus on client advocacy and market expertise. Finalsite emphasizes diversity and equal opportunity in hiring.

Enablement Manager

Company: Apollo.io

Location: USA

Posted Dec 10, 2025

Apollo seeks a GTM Service Enablement Manager to lead training and coaching for global service teams, emphasizing leadership, operational excellence, and cross-functional collaboration to enhance customer experience and team performance.

Principal Data Scientist

Company: Gradient AI

Location: USA

Posted Dec 10, 2025

Gradient AI is seeking Principal Data Scientists to revolutionize insurance through AI-powered solutions, offering competitive compensation, flexible work arrangements, and opportunities to impact healthcare innovation. The role involves developing predictive models, collaborating with cross-functional teams, and leveraging extensive health data to enhance underwriting and patient care.

Senior Software Engineer - Claims Engine & Billing Platform

Company: Grow Therapy

Location: USA

Posted Dec 10, 2025

This job description highlights a Software Engineer role focused on developing scalable billing systems and revenue cycle solutions. The position emphasizes technical excellence, system reliability, and collaboration with cross-functional teams. Compensation details include competitive salary ranges for full-time and fully remote arrangements.

Design Engineer

Company: Vercel

Location: USA

Posted Dec 10, 2025

Vercel seeks a Senior/Staff Design Engineer to enhance user experiences and drive growth. The role offers competitive compensation, remote flexibility, and opportunities to innovate. The company emphasizes inclusivity and collaboration across teams.

Principal Security Engineer

Company: iHerb

Location: USA

Posted Dec 10, 2025

This job posting seeks a Principal Product Security Engineer to lead secure development lifecycle processes, design security frameworks, and mitigate threats. Requirements include technical expertise in security architecture, DevOps, and cloud technologies, with optional bonus qualifications in cloud security tools.

Major Account Executive

Company: GitLab

Location: EMEA,Europe,Germany

Posted Dec 10, 2025

This job description outlines a Major Account Executive role at GitLab, focusing on managing complex customer relationships, leading sales processes, and developing strategic account plans. The position requires consultative selling skills, cross-functional collaboration, and expertise in DevSecOps platforms. It emphasizes building long-term partnerships, driving product adoption, and working in an all-remote environment.

Senior Manager - Professional Services, Technical Program Management - AMER

Company: GitLab

Location: USA

Posted Dec 10, 2025

This job description highlights a senior role at GitLab focused on leading professional services technical program management, driving operational excellence, and shaping the future of DevSecOps delivery. The position emphasizes collaboration across teams, strategic alignment with business goals, and innovation in delivery frameworks.

Technical Support Engineer

Company: Zafran.io

Location: USA

Posted Dec 10, 2025

This job description highlights a customer-centric Support Engineer role at Zafran, emphasizing problem-solving in a fast-paced SaaS environment. The position involves collaboration with product teams, documentation, and process optimization, with a focus on delivering high-quality support. Zafran's mission to address cybersecurity vulnerabilities and its growth as a leading company are also mentioned.

Paralegal - Intellectual Property

Company: Ralliant

Location: USA

Posted Dec 10, 2025

The text describes a job role involving IP portfolio management, coordination of trademark and patent processes, automation through AI tools, and collaboration with legal and engineering teams. It emphasizes organizational skills, technical proficiency with IP systems, and experience with legal operations workflows.

Firefox OS Integration: Windows Senior Software Engineer

Company: Mozilla

Location: Canada

Posted Dec 10, 2025

Mozilla, a nonprofit-backed tech company, has shaped the internet for 25 years by focusing on privacy, security, and open-source innovation. They seek contributors to enhance Firefox and other projects, emphasizing collaboration and diversity.

Virtual Webmaster Intern

Company: Finalsite

Location: USA

Posted Dec 10, 2025

The text describes Finalsite's community relationship management platform for K12 schools, highlighting its global reach and remote work opportunities. It outlines a Virtual Webmaster Intern role with responsibilities like website maintenance, client collaboration, and technical support. The posting emphasizes remote work flexibility, required qualifications, and commitment to diversity and equal opportunity.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

Related Pages