Technical Support Jobs

1,350,001 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Staff Backend Software Engineer - Databases - Loki Ingest

Company: Grafana Labs

Location: Remote

Posted Dec 10, 2025

This job posting highlights a remote software engineer role with opportunities in Spain, Germany, the UK, and Sweden. The position involves working on open-source observability platforms like Loki and Mimir, contributing to cloud services, and collaborating in a global, diverse team. It emphasizes remote-first work, customer focus, and career growth while requiring technical expertise in Go, Kubernetes, and distributed systems.

Staff Backend Software Engineer - Databases - Loki Ingest

Company: Grafana Labs

Location: Remote

Posted Dec 10, 2025

This job posting highlights a remote software engineer role with opportunities in Spain, Germany, the UK, and Sweden. The position involves working on open-source observability platforms like Loki and Mimir, contributing to cloud services, and collaborating on distributed systems. The role emphasizes remote-first teamwork, career growth, and compensation ranging from £100,000 to £121,000.

Full Stack TypeScript Engineer

Company: Glama

Location: Remote

Posted Dec 10, 2025

Glama develops and maintains the Model Context Protocol (MCP) ecosystem, offering tools for developers and hosting services. The job posting seeks a full-time engineer to scale infrastructure, design systems, and engage with communities, with a remote role requiring periodic in-person meetings.

Strategic Partnership Director

Company: International Medical Group

Location: USA

Posted Dec 10, 2025

IMG seeks a Strategic Partnership Director to drive growth in travel insurance through market insights, partner management, and competitive analysis. The role involves managing digital platforms, enhancing partnerships, and ensuring IMG's competitiveness. Qualifications include a bachelor's degree or experience in travel insurance, digital distribution, and strong analytical skills.

Policy and Reporting Analyst

Company: Evident Change

Location: USA

Posted Dec 10, 2025

This job posting highlights a remote Policy and Reporting Analyst role with competitive compensation, comprehensive benefits, and opportunities for professional growth. The position emphasizes client interaction, data reporting, and problem-solving in a supportive work environment.

Continuous Improvement Leader

Company: Fortive

Location: USA

Posted Dec 10, 2025

The text emphasizes driving continuous improvement, mentoring teams, promoting FBS culture, and collaborating with leaders to enhance business results through lean methodologies and cross-functional teamwork.

Staff Backend Software Engineer - Databases - Loki Ingest

Company: Grafana Labs

Location: Remote

Posted Dec 10, 2025

This job posting describes a remote software engineer role focusing on databases and observability platforms. It outlines responsibilities, requirements, and compensation details for positions in Spain, Germany, the UK, and Sweden. The role emphasizes collaboration, open-source contributions, and cloud technologies.

Analyst I - Data Science

Company: Liberty Mutual Insurance

Location: USA

Posted Dec 10, 2025

This job description outlines a Junior Data Scientist role at Liberty Mutual, focusing on building predictive models, data pipelines, and workforce planning solutions. The company emphasizes competitive compensation, inclusive culture, and professional growth opportunities, while detailing technical requirements and preferred skills for the position.

Call Center Representative

Company: Lap of Love

Location: Remote

Posted Dec 10, 2025

This job posting seeks a Call Center Representative for Lap of Love, emphasizing compassionate end-of-life care for pets and their families. The role involves customer service, emotional support, and administrative tasks, with benefits including remote work, comprehensive insurance, and paid time off. However, it requires strict adherence to schedules, extensive training, and handling high call volumes.

Human Factors Engineer I

Company: iRhythm

Location: USA

Posted Dec 10, 2025

iRhythm offers a Human Factors Engineer role with opportunities for career growth and impactful work in cardiac health tech. The position involves usability studies, cross-functional collaboration, and compliance with medical device regulations. The company emphasizes innovation, patient-centric design, and global health impact while highlighting competitive compensation and remote work flexibility.

Technical Lead (React+ Next.js) (remote)

Company: Andersen

Location: The United States of America

Posted Dec 10, 2025

This job posting highlights a Technical Lead role focused on advancing AI integration in engineering workflows. The position offers opportunities for career growth, remote work flexibility, and access to professional development resources. Key responsibilities include leading AI adoption, redefining SDLC processes, and mentoring teams. The company emphasizes innovation, collaboration with industry leaders, and a supportive work environment with perks like training, health insurance, and team activities.

Sr Mgr Product Strategy

Company: Insight

Location: USA

Posted Dec 10, 2025

This job posting highlights a senior product manager role focused on AI transformation at a Fortune 500 company with strong market presence and employee benefits. The position emphasizes strategic product vision, cross-functional collaboration, and career growth opportunities within a people-first organization.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

Related Pages