Technical Support Jobs

1,350,001 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Pricing & Packaging

Company: IBM

Location: Multiple Cities

Posted Dec 10, 2025

The text describes a job opportunity for a Product Operations professional at IBM focused on pricing and packaging strategies for Data & AI products. It outlines responsibilities including competitive analysis, pricing model optimization, collaboration with cross-functional teams, and documentation. The role emphasizes analytical skills, attention to detail, and experience in technology-driven commercial strategy.

Senior Learning Facilitator: Faculty Shared Services

Company: IBM

Location: Heredia, CR

Posted Dec 10, 2025

This job posting outlines a faculty position for delivering IBM Consulting Partner & Professional Development education programs globally. The role requires experience in consulting, facilitation, and coaching skills, along with a two-year commitment. Qualifications include a bachelor's degree, training expertise, and teamwork abilities in a remote environment.

Intern 2026: Applied Quantum Science - Quantum Algorithms for Dynamical Systems

Company: IBM

Location: Dublin, IE

Posted Dec 10, 2025

This text describes a research role at IBM focusing on quantum algorithms, benchmarking classical methods, and developing quantum computing capabilities. It highlights innovation, problem-solving, and opportunities in cutting-edge technology with a strong emphasis on technical expertise and collaboration.

Application Developer-SAP ABAP HANA

Company: IBM

Location: Kolkata, IN

Posted Dec 10, 2025

This job description outlines a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration with global clients, technical expertise in SAP technologies, and requirements for education and experience in application development and industry-specific knowledge.

Command Center Specialist - Automação Ansible

Company: IBM

Location: SÃO PAULO, BR

Posted Dec 10, 2025

This text promotes an IBM Consulting role in innovation centers, emphasizing technical expertise, automation with Ansible, and collaboration with clients. It highlights career growth, skill development, and opportunities to drive innovation in cloud and mainframe environments.

Package Consultant - STUDENT CONVERSION

Company: IBM

Location: SÃO PAULO, BR

Posted Dec 10, 2025

This job description highlights opportunities for professional growth, collaboration with industry visionaries, and innovation in technology solutions. It emphasizes career development, client relationships, and a culture of continuous learning and empathy.

Software Engineer

Company: IBM

Location: BUDAPEST, HU

Posted Dec 10, 2025

IBM Cloudant's Integrations Team develops SDKs and libraries for connecting applications to Cloudant, using various languages and APIs. They seek talented engineers to contribute to tools that simplify Cloudant usage, with opportunities in Go, Java, Node.js, Python, and more.

Package Consultant-SAP BTM

Company: IBM

Location: BANGALORE, IN

Posted Dec 10, 2025

This job description outlines a role in IBM Consulting's Client Innovation Centers, focusing on process mining, ETL data handling, and collaboration with technical/business teams. It requires expertise in tools like Signavio Process Intelligence, SQL, and data transformation, along with analytical and communication skills.

Data Engineer-Data Warehouse

Company: IBM

Location: Kochi, IN

Posted Dec 10, 2025

This job description outlines the role of a Data Engineer at IBM, focusing on data analysis, system design, and collaboration with cross-functional teams. It highlights required technical skills in tools like DBT, ETL, and programming languages, as well as preferred experience with cloud platforms and data integration technologies.

Selection Specialist English Speaker AND (Spanish OR French OR Italian OR German)

Company: IBM

Location: BUDAPEST, HU

Posted Dec 10, 2025

This job description outlines a recruitment specialist role with responsibilities including collaborating with hiring managers, utilizing data insights, and mentoring team members. It emphasizes continuous learning, agile methodologies, and a growth mindset while requiring bilingual fluency and experience with ATS tools.

P-TECH Winter Internship 2026

Company: IBM

Location: Seoul, KR

Posted Dec 10, 2025

This text promotes IBM's internship program emphasizing innovation, collaboration, and professional development opportunities for PTECH students in Korea. It highlights the chance to work on impactful projects, gain technical skills, and experience IBM's culture while preparing for future careers.

SAP Consultant HANA FSCM, TRM Cash & Liquidity Management

Company: IBM

Location: Multiple Cities

Posted Dec 10, 2025

This text describes a SAP Consultant role at IBM Consulting, highlighting opportunities to work with global clients on hybrid cloud and AI initiatives. It outlines responsibilities involving CLM Component implementation, required education, and technical expertise in SAP Treasury and Risk Management. The role emphasizes collaboration, innovation, and leveraging IBM's technology platforms for client impact.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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