Technical Support Jobs

1,350,001 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Package Consultant-SAP HANA FIN FI

Company: IBM

Location: Mumbai, IN

Posted Dec 10, 2025

This job description highlights a senior SAP Consultant role at IBM Consulting, emphasizing collaboration with global clients, strategic SAP solutions, and career growth opportunities. It outlines required expertise in SAP FICO, project experience, and communication skills for client-facing roles.

Business Analyst in Banking sector (French speaking) (f/m/x)

Company: IBM

Location: Bussigny, CH

Posted Dec 10, 2025

This role involves working with clients to drive innovation and career growth, requiring technical expertise and collaboration skills. The position emphasizes long-term relationships, global collaboration, and professional development opportunities within IBM's ecosystem.

Application Developer-Commerce Transformation (Magento)

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 10, 2025

This text describes a career in IBM Consulting, emphasizing global client collaboration, innovation in hybrid cloud and AI, and technical expertise. It outlines role responsibilities requiring coding skills, cloud architecture knowledge, and DevOps experience, while highlighting the impact of strategic partnerships and technology platforms.

MarTech Strategy Specialist

Company: IBM

Location: SÃO PAULO, BR

Posted Dec 10, 2025

The role involves supporting MarTech initiatives, data integration, and strategic recommendations in a dynamic marketing environment with required experience in marketing operations and technical tools.

Operations Buyer

Company: IBM

Location: BANGALORE, IN

Posted Dec 10, 2025

This job description outlines an Operations Buyer role at IBM with responsibilities including procurement operations, vendor management, and client collaboration. It emphasizes opportunities to lead in technology innovation, solve complex problems, and utilize procurement skills. The position requires 13+ years of experience, strong communication abilities, and ERP tool proficiency.

Consultor(a) SAP SD

Company: IBM

Location: SÃO PAULO, BR

Posted Dec 10, 2025

This role involves working with clients on SAP SD processes, emphasizing career growth and technical expertise in hybrid cloud and AI initiatives. The position highlights collaboration with global clients, innovation in technology adoption, and professional development opportunities within IBM's ecosystem.

Consultant – Digital Engineering

Company: IBM

Location: Multiple Cities

Posted Dec 10, 2025

This job description highlights a role focused on digital engineering, client collaboration, and process improvement. It emphasizes skills in business analysis, technology integration, and delivering real business value through strategic solutions and innovation.

Oracle Cloud HCM Lead

Company: IBM

Location: Multiple Cities

Posted Dec 10, 2025

This job description outlines a role in IBM Consulting focused on Oracle HCM Cloud implementations, emphasizing collaboration with clients, technical expertise, and career growth opportunities within IBM's technology ecosystem.

Quality Engineer-Data

Company: IBM

Location: New Delhi, IN

Posted Dec 10, 2025

This role involves working in IBM Consulting Delivery Centers to provide technical expertise to public and private sector clients. Responsibilities include teamwork, training in technical topics, and communication skills. Requirements include a bachelor's degree, SQL proficiency, Azure Databricks experience, and strong stakeholder management.

Platform Developer – Entry Level Sales Program 2026

Company: IBM

Location: Multiple Cities

Posted Dec 10, 2025

The text describes a Platform Developer role at IBM Client Engineering, emphasizing collaboration with clients on innovative solutions, career growth opportunities, and a supportive work environment. It highlights responsibilities involving hybrid cloud and AI technologies, technical leadership, and cross-functional teamwork. The role requires skills in cloud expertise, value communication, and technical problem-solving, with a focus on delivering enterprise-scale solutions and client satisfaction.

Curador Júnior

Company: IBM

Location: NO City, BR

Posted Dec 10, 2025

This job description outlines a role focused on developing and maintaining virtual assistants through platforms like IBM Watsonx Assistant and Dialogflow. Responsibilities include analyzing conversations, gathering requirements, modeling intents, testing flows, and collaborating on documentation. Required skills involve Python, Git, and familiarity with NLP and AI technologies.

Package Consultant-SAP HANA SCM IBP

Company: IBM

Location: BANGALORE, IN

Posted Dec 10, 2025

This role involves collaborating with clients on SAP solutions and innovative projects, offering growth opportunities and technical expertise in IBM's consulting environment.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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