Technical Support Jobs

1,350,001 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Hardware Developer

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

IBM's Hardware Test Tools team is seeking experienced C developers with hardware expertise to design and maintain testing tools for Power systems. The role involves collaborating with test teams, solving complex problems, and contributing to innovative solutions in a technically demanding environment.

Application Consultant-DevOps

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

This role involves working with clients to enhance hybrid cloud and AI solutions using DevSecOps tools, requiring expertise in cloud platforms, automation, and collaboration.

BUSINESS TRANSFORMATION CONSULTANT-FINANCE-GROUP MANAGER

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on global client collaboration, digital transformation, and innovation. It emphasizes opportunities for career growth, strategic partnerships, and impactful work with industry leaders, while outlining technical expertise and experience requirements.

SAP Basis Consultant - SAP Solution Manager Exp

Company: IBM

Location: Giza, EG

Posted Dec 09, 2025

This text describes a job role for an SAP Solution Manager Consultant, outlining responsibilities such as managing SAP systems, ensuring alignment with business requirements, and requiring expertise in SAP Basis, security planning, and system maintenance. It also lists technical skills and project support expectations.

Dealmaker

Company: IBM

Location: PETALING JAYA, MY

Posted Dec 09, 2025

IBM's AI and data platform enables organizations to leverage data across hybrid environments, creating value through trust, speed, and innovation. The role involves leading complex technology deals, articulating business value, and structuring long-term contracts with international clients.

Technical Support Professional - SAN support

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

The text describes the role of an IBM Remote Technical Support engineer, outlining responsibilities such as problem resolution, customer communication, and adherence to SLAs. It emphasizes structured processes, technical expertise, and customer satisfaction while detailing required skills and work schedules.

Curador Senior

Company: IBM

Location: NO City, BR

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients, technical expertise, and strategic problem-solving. Responsibilities include content curation, chatbot development, and data analysis, requiring skills in IBM Watsonx, Python, and NLP. The role demands a hybrid technical-strategic profile with UX focus.

Estágio em Consultoria Estratégica – Hybrid Cloud & Data

Company: IBM

Location: SÃO PAULO, BR

Posted Dec 09, 2025

This job at IBM Consulting emphasizes long-term client collaboration, innovation in cloud and AI, and career growth through continuous learning and strategic projects.

Consultant SAP HANA FIN FSCM. Cash Liquidity Management- BCM

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The text describes a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients, technical expertise in SAP CLM and BCM components, and requirements for configuring payment workflows and integrating with banking systems. It highlights opportunities for impactful work with innovative companies and strategic technology platforms.

Consultant FinOps Cloud & Transformation Digitale Junior - H/F - IBM Client Innovation Center

Company: IBM

Location: Bois Colombes Cedex, FR

Posted Dec 09, 2025

This text promotes an IBM Consulting role emphasizing collaboration with global clients, innovation in cloud and digital transformation, and career development opportunities through technical expertise and strategic projects.

Procurement Profession and Tactical Buyer

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

The text describes a Tactical Buyer role at IBM, outlining responsibilities such as procurement operations, vendor management, and communication skills. It emphasizes experience in procurement, client interactions, and compliance with contractual requirements.

PROCESS INNOVATION PROFESSIONAL-RECORD TO REPORT

Company: IBM

Location: Chennai, IN

Posted Dec 09, 2025

This role involves accounting responsibilities, collaboration with clients, and career growth opportunities at IBM Consulting, requiring expertise in R2R processes and ERP systems.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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