Technical Support Jobs

1,350,001 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Cloud Platform Software Engineer - OpenRAG / Opensearch

Company: IBM

Location: Markham, CA

Posted Dec 09, 2025

This job posting highlights IBM's innovative AI-powered cloud-native solutions and opportunities for career growth. The role involves developing scalable systems for Open Search, working in a collaborative environment, and contributing to cutting-edge technology projects.

Application Developer - Cloud FullStack (f/m/x)

Company: IBM

Location: WIEN, AT

Posted Dec 09, 2025

The text describes a career in IBM Consulting emphasizing collaboration with global clients, innovation in hybrid cloud and AI, professional growth opportunities, and competitive benefits like flexible working hours and a modern work environment.

Back-End Developer - Sovereign Cloud

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description highlights a software engineer role at IBM focused on developing a multicloud platform with sovereign AI capabilities. The position emphasizes innovation, collaboration, and expertise in cloud computing, software development, and security frameworks. Requirements include experience with cloud services, programming languages, and system design.

System Services Representatives - San Antonio, TX

Company: IBM

Location: Austin, US

Posted Dec 09, 2025

This job description outlines the role of a System Services Representative at IBM, emphasizing technical support, client satisfaction, and professional growth opportunities. The position requires travel, physical activity, and technical expertise while offering worldclass support and service delivery excellence.

Separations & Off-boarding Professional

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

The text outlines job responsibilities for an offboarding process manager, detailing tasks like managing documentation, liaising with stakeholders, and using Excel. It also lists required qualifications and preferred skills, emphasizing attention to detail and compliance with legal deadlines.

Expert Labs Proposal Specialist

Company: IBM

Location: PETALING JAYA, MY

Posted Dec 09, 2025

IBM offers career growth opportunities as a Proposal Specialist, focusing on bid management, proposal development, and cross-functional collaboration. The role requires expertise in proposal processes, technical documentation, and client alignment, with a focus on innovation and impactful solutions.

Package Specialist-Oracle eBS SCM

Company: IBM

Location: Kolkata, IN

Posted Dec 09, 2025

This job description outlines a role at IBM Consulting involving technical expertise in Oracle CPQ implementation, requiring skills in configuration, integration, and business requirements development. It specifies educational qualifications and technical proficiencies needed for the position.

Package Specialist-Oracle eBS SCM

Company: IBM

Location: Mumbai, IN

Posted Dec 09, 2025

The text describes a job role at IBM Consulting involving technical expertise in Oracle CPQ implementation, requiring specific educational qualifications and experience with technical tools. It outlines responsibilities and preferred qualifications for the position.

SaaS DevOps Engineer

Company: IBM

Location: Krakow, PL

Posted Dec 09, 2025

This job description outlines a DevOps Engineer role involving pipeline implementation, collaboration with teams, and technical expertise in CI/CD, scripting, and cloud technologies. It highlights required qualifications and preferred experience in automation, monitoring tools, and cloud platforms.

[ISE]Data Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description outlines a role at IBM Systems Engineering in Japan focusing on data-driven solutions for digital transformation. The position requires technical expertise in IBM products, collaboration with sales teams, and experience with database technologies like DB2. It emphasizes career growth through global collaboration opportunities.

PROCESS DELIVERY SPECIALIST-RECORD TO REPORT

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This role involves collaborating with global clients on digital transformation projects, offering career growth and innovative solutions in a supportive environment.

Intern 2026: CMOS Circuit Design Intern – Quantum Computing Applications

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

IBM Research seeks a CMOS circuit design intern to contribute to quantum computing systems, requiring expertise in analog/mixed-signal design and tools like Cadence, with a focus on innovation and problem-solving.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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