Technical Support Jobs

1,350,001 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Arquiteto de solução - cognitiva

Company: IBM

Location: SÃO PAULO, BR

Posted Dec 09, 2025

This text describes a senior professional role in IBM Consulting focused on innovation, collaboration, and technical expertise. It highlights opportunities to work with global clients, leverage advanced technologies like AI and cloud computing, and contribute to impactful projects through a culture of continuous learning and growth.

Sr. Process Analyst Finance & Administration Delivery - Order to Cash

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on digital transformation and client collaboration. The role involves processing accounts receivable, working with innovative companies, and leveraging technology platforms. It emphasizes career growth, mentorship, and impactful problem-solving in a supportive environment.

Q2C Professional

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

This job description outlines a role in order management and dispute resolution, requiring strong communication, organizational skills, and a commitment to operational excellence in a fast-paced environment.

Data Engineer-Data Platforms-Azure

Company: IBM

Location: Kochi, IN

Posted Dec 09, 2025

The role involves working in IBM's delivery centers to deliver technical expertise and innovation, focusing on data analysis, predictive modeling, and collaboration with diverse teams using tools like Python and Spark.

Application Arhictect

Company: IBM

Location: Seoul, KR

Posted Dec 09, 2025

This job description outlines a Cloud Application Architect role at IBM Consulting, emphasizing collaboration with global clients, designing scalable cloud solutions, and leading technology selection. It highlights required qualifications including a bachelor's degree, 7+ years of experience, and expertise in cloud platforms like AWS and Azure.

Sr. Process Analyst Finance & Administration Delivery - Order to Cash

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on digital transformation, hybrid cloud, and AI initiatives. The role involves working with global clients, leveraging agile methodologies and technology platforms, while emphasizing career growth, innovation, and collaborative problem-solving in a supportive environment.

Senior SAP Consultant – Credit Management & TRM

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This text describes a senior SAP consultant role at IBM Consulting, emphasizing collaboration with global clients, technical expertise in SAP systems, leadership opportunities, and career growth through innovative solutions and industry expertise.

Business Transformation Consultant-Finance Analytics

Company: IBM

Location: Pune, IN

Posted Dec 09, 2025

This job description outlines a role as an IBM Consulting Cognos TM1 Developer requiring expertise in ETL processes, Python development, and integration of data pipelines. The position emphasizes collaboration with cross-functional teams and proficiency in Agile methodologies, with qualifications including 8+ years of experience and strong SQL skills.

BW Analytics Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This text describes a Package Consultant role at IBM requiring expertise in SAP solutions, leadership skills, and technical knowledge. It outlines responsibilities such as business development, project delivery, and client workshops, along with educational and certification requirements.

Application Developer

Company: IBM

Location: Jakarta, ID

Posted Dec 09, 2025

This job description outlines a career in IBM Consulting focused on ITSM development and client collaboration. The role involves enhancing ITSM modules, designing workflows, and integrating systems with external tools. Required skills include experience with JIRA, SQL, and programming languages, while the company emphasizes strategic partnerships and technology platforms to drive client impact.

AECC - Virtualization Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description outlines a Virtualization Engineer role supporting the Army Edge Computing Capability project, involving VMware suite deployment, Infrastructure as Code, and cybersecurity expertise. The position requires in-person work in Radford VA and emphasizes collaboration, innovation, and career growth within IBM Consulting's ecosystem.

Procurement

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description outlines the role of a Procurement Specialist at IBM, emphasizing responsibilities such as procuring goods/services, managing vendor relationships, and ensuring audit readiness. It highlights required skills like communication, ERP tools proficiency, and experience in procurement domains, while also mentioning preferred qualifications like a Master's degree and virtual client-facing abilities.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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