Technical Support Jobs

1,350,001 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

X-Force Incident Response Consultant

Company: IBM

Location: Tokyo, JP

Posted Dec 09, 2025

This job description outlines a cybersecurity incident response consultant role at IBM Japan, focusing on supporting customers with security incidents, collaborating with global teams, providing technical training, and offering career growth opportunities within IBM's cybersecurity expertise.

Data Analyst - Skills Taxonomy & Workforce Architecture

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

IBM seeks a highly experienced analyst to solve organizational problems through data analysis and process improvement. The role involves collaborating with management, developing actionable strategies, and ensuring compliance with regulations. It offers opportunities to impact operational efficiency and drive growth through analytical insights.

Treasury Analyst

Company: IBM

Location: PETALING JAYA, MY

Posted Dec 09, 2025

IBM offers a career as a Treasury professional with responsibilities in transactions, controls, and financial analysis. Required qualifications include a Bachelor's degree in Finance or Accounting, proficiency in Excel, and strong analytical skills.

Project Manager

Company: IBM

Location: Tokyo, JP

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI projects, emphasizing collaboration with global clients, innovation, and professional growth opportunities. The role requires project management expertise and involves leading projects across various scales while fostering trust with clients and teams.

HR Partner Support

Company: IBM

Location: Mulhuddart, IE

Posted Dec 09, 2025

IBM's HR University Placement offers hands-on experience, mentorship, and career growth in a dynamic environment. The program emphasizes skill development, real-world projects, and contributing to impactful initiatives while fostering professional networks and learning opportunities.

Application Developer-Cloud FullStack

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This role involves collaborating with clients on hybrid cloud and AI projects, requiring expertise in microservices and technologies like Java and Kafka. It offers opportunities for innovation and impactful work through IBM's global ecosystem and technology platforms.

Sr. Security Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This role involves securing HashiCorp's software supply chain, collaborating with security teams, and offers growth opportunities in a dynamic environment.

Java FullStack Developer

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

IBM Consulting offers innovative career opportunities with global client collaboration, focusing on hybrid cloud and AI advancements, technical expertise, and professional growth through a supportive ecosystem.

Security GRC Analyst - HashiCorp

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description highlights IBM's commitment to innovation and customer solutions, emphasizing opportunities in cloud-native AI technologies and security roles. It outlines responsibilities in GRC programs, IAM management, and compliance frameworks, while showcasing the company's global impact and collaborative team environment.

Technology Sales Leader- Horizon Government

Company: IBM

Location: Gurgaon, IN

Posted Dec 09, 2025

The text outlines the role of a Technology Sales Leader at IBM, focusing on driving client strategies, fostering growth through partnerships, and leveraging expertise to achieve business objectives. It emphasizes collaboration, innovation, and long-term value creation for clients.

P-TECH Summer Intern 2025 - Level 1 (ON/NS) - Nova Scotia Community College - (NSCC)

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

IBM's internship offers a chance to collaborate on innovative projects, develop skills, and engage with IBM culture from June 25 to August 1, 2025.

Process Associate Order Management - Health Care (Voice)

Company: IBM

Location: Gurgaon, IN

Posted Dec 09, 2025

IBM seeks a Delivery Practitioner with healthcare domain knowledge and strong communication skills, offering a dynamic, collaborative environment focused on innovation and professional growth. The role emphasizes compliance, customer service, and adaptability in a supportive workplace.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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