Technical Support Jobs

1,350,001 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Package Consultant-Workday HCM & Compensation

Company: IBM

Location: Kolkata, IN

Posted Dec 09, 2025

This text describes a role at IBM Consulting focusing on hybrid cloud and AI solutions, emphasizing collaboration with global clients, career growth, and technical expertise in Workday HCM. It highlights required experience, responsibilities, and the importance of innovation and compliance in delivering HR solutions.

Application Developer-SAP Commerce

Company: IBM

Location: Mysore, IN

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration with global clients, Agile methodologies, and professional growth opportunities. It outlines responsibilities involving technical expertise, innovation, and strategic problem-solving, along with required skills in SAP Hybris Commerce and Java technologies.

Back-end Developer

Company: IBM

Location: RESEARCH TRIANGLE PARK, US

Posted Dec 09, 2025

IBM seeks a motivated Software Engineer with SQL and Python skills to contribute to innovative infrastructure projects in a collaborative environment. The role emphasizes growth, innovation, and cross-functional teamwork to deliver scalable solutions for clients.

Entry Level Back End Developer 2026

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description highlights a Backend Developer role involving client collaboration, innovative problem-solving, and working with advanced technologies like cloud and APIs. The position emphasizes creating scalable systems, mastering development methodologies, and contributing to impactful projects.

Quality Engineer-Middleware

Company: IBM

Location: Gurgaon, IN

Posted Dec 09, 2025

This job description outlines a Middleware Testing Practitioner role at IBM Consulting, requiring expertise in testing solutions, automation tools, and technical skills. It details responsibilities, educational qualifications, and preferred experience in software development and testing processes.

Senior Software Development Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The role involves collaborating in agile environments, designing technical solutions, and solving complex problems with expertise in microservices and AI. It emphasizes leadership, innovation, and delivering value through scalable software systems.

Business Analyst-ADM

Company: IBM

Location: Navi Mumbai, IN

Posted Dec 09, 2025

This job description outlines a role at IBM Consulting's delivery centers, focusing on technical expertise, innovation, and collaboration. Responsibilities include teamwork, training, communication, and acting as a liaison between business and tech teams. Requirements include a bachelor's degree, technical experience in asset management, and preferred master's degree with strong documentation skills.

Openshift Architect

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job posting seeks a Cloud Infrastructure Architect with expertise in Red Hat OpenShift, Kubernetes, and hybrid cloud platforms. The role involves designing scalable infrastructure solutions, collaborating with DevOps teams, and ensuring security across cloud environments. Requirements include 5+ years of experience, proficiency in cloud platforms, and knowledge of MAS components. The position offers opportunities to lead transformative initiatives in IBM Consulting Client Innovation Centers.

Manager – Financial Planning & Analysis (FP&A)

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This role involves financial planning and analysis, collaboration with clients, and leveraging technology for career growth in IBM Consulting. The position emphasizes innovation, process improvement, and strategic decision-making through data-driven insights.

Procurement Sourcing Professional-Korean Bilingual

Company: IBM

Location: PETALING JAYA, MY

Posted Dec 09, 2025

IBM emphasizes career growth and innovation in procurement roles, highlighting responsibilities like sourcing, cost optimization, and cross-functional collaboration. The role requires expertise in Korean, AI, and data analysis, with a focus on strategic partnerships and process improvements.

Package Consultant - SAP HANA Basis

Company: IBM

Location: Giza, EG

Posted Dec 09, 2025

This job description outlines an SAP Basis consultant role at IBM, focusing on SAP system management, security strategies, and collaboration with clients to ensure successful implementation and compliance.

Software Engineer - DBaaS Serverless

Company: IBM

Location: San Jose, US

Posted Dec 09, 2025

This job description highlights opportunities to work on innovative cloud-native solutions, collaborate in a diverse team, and contribute to impactful projects. The role requires expertise in cloud infrastructure and Kubernetes while emphasizing growth, innovation, and customer-centric outcomes.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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