Technical Support Jobs

1,350,001 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Security Consultant - Incident Responder

Company: IBM

Location: Mumbai, IN

Posted Dec 09, 2025

This text describes a career in IBM Consulting emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and professional growth opportunities. It outlines required skills in security incident response, technical tools, and certifications, while highlighting the role's impact on client success through strategic partnerships and technology expertise.

Application Developer-Oracle Cloud Integration

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description highlights a Software Developer role at IBM Consulting, focusing on hybrid cloud and AI solutions. It emphasizes career growth, collaboration with clients, and continuous learning opportunities. The position requires expertise in Oracle Cloud Middleware and experience with data migration.

Quality Engineer (Performance JMeter) Senior

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description outlines a Performance QE Engineer role focusing on performance testing strategies, tool expertise, and collaboration with technical teams. It highlights required skills in JMeter, load testing, and industry-specific knowledge, along with preferred qualifications in DevSecOps and automation tools.

Data Engineer-Data Platforms-Google

Company: IBM

Location: Hyderabad, IN

Posted Dec 09, 2025

This job description outlines a role at IBM Consulting's Client Innovation Centers, requiring technical expertise in GCP services, collaboration skills, and experience with Big Query. It specifies educational qualifications, technical proficiencies, and preferred attributes like agile methodologies and time management abilities.

IJDS【東京/新潟/広島/福岡】プロジェクトマネージャー(金融領域)

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description outlines a project manager role at IBM Japan, requiring leadership of cross-industry technology projects and collaboration with clients. The position emphasizes career growth, innovative solutions, and utilizing IBM's technology portfolio to drive customer transformation.

CPI - Électrique en support au procédé et équipements du Laboratoire

Company: IBM

Location: BROMONT, CA

Posted Dec 09, 2025

IBM's high-tech manufacturing job offers competitive salary, flexible hours, and professional development. Responsibilities include electrical support and mentorship in a secure environment.

Associate Data Scientist 2026

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The role offers professional growth and collaboration with global clients using advanced tools. It emphasizes problem-solving and technical skills in a supportive environment.

SAP Treasury & Payment Controls Consultant

Company: IBM

Location: Bogota, CO

Posted Dec 09, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, opportunities for skill development, and leadership roles in SAP consulting. It highlights the importance of technical expertise, team management, and innovation in payment management solutions.

Quality Engineer-Data

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description outlines a role at IBM Consulting's delivery centers, focusing on technical expertise, client collaboration, and skills development. Responsibilities include teamwork, training, and communication, with requirements for a bachelor's degree, SQL proficiency, and Azure Databricks experience.

Analyste Développeur Migration Cloud C# .Net - IBM Client Innovation Center - H/F - Lille ou Strasbourg

Company: IBM

Location: Lille, FR

Posted Dec 09, 2025

IBM Consulting offers innovative cloud solutions and career growth opportunities, emphasizing collaboration and technical expertise in a dynamic environment.

Software Developer

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job posting seeks a Software Quality Engineer with expertise in automation, testing, and CI/CD practices. The role requires designing test strategies, collaborating with development teams, and ensuring product quality through structured QA practices. Candidates must have a bachelor's degree, programming skills, and experience with tools like Selenium, Jenkins, and cloud technologies.

Développeur Java Python Confirmé H/F - IBM Client Innovation Center

Company: IBM

Location: Bois Colombes Cedex, FR

Posted Dec 09, 2025

This job description highlights a role at IBM Consulting involving collaboration with global clients, leveraging technologies like Java and Python, and contributing to innovative projects. It emphasizes skills in cloud-native development, DevOps, and AI, along with a focus on continuous learning and adaptability.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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