Technical Support Jobs

1,350,001 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

BPOプロジェクトチームリーダー

Company: IBM

Location: Kitakyushu, JP

Posted Dec 09, 2025

This job description highlights IBM Consulting's focus on global client collaboration, innovation in hybrid cloud and AI, and career growth opportunities. It outlines requirements for Japanese language proficiency, team leadership experience, and technical skills in BPO projects across industries like finance and procurement.

Federal Associate Developer (Rocket Center, WV)

Company: IBM

Location: Rocket Center, US

Posted Dec 09, 2025

The IBM Consulting Associate Developer role offers opportunities to work with global clients, focus on professional growth, and leverage technical expertise in innovative projects. The position emphasizes collaboration, continuous learning, and contributing to impactful solutions for clients through advanced technologies and strategic partnerships.

Systems Support Apprentice

Company: IBM

Location: POUGHKEEPSIE, US

Posted Dec 09, 2025

The text describes an IBM Systems Support Apprentice program emphasizing hands-on learning, mentorship, and career growth opportunities. It highlights the apprenticeship's structured training, credential recognition, and pathways to full-time roles, while outlining requirements like technical skills and educational qualifications. The tone is encouraging, focusing on innovation, collaboration, and professional development.

Brand Technical Specialist Intern – Entry Level Sales Program 2026 (May Start)

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

IBM's internship program emphasizes collaborative innovation, technical expertise, and client-centric solutions. The role offers opportunities to develop skills in technology sales, build credibility through consultative methods, and contribute to digital transformation initiatives. The company highlights a supportive environment with growth potential and a focus on impactful, client-driven outcomes.

Technical Architect-Red Hat Platform

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description outlines a Cloud Architect role at IBM Consulting, requiring expertise in Red Hat OpenShift, cloud infrastructure, and certifications. Responsibilities include designing cloud solutions, leading projects, and collaborating with teams. The position emphasizes technical skills in Linux, VMware, and containerization technologies.

Entry Level Technical Support Engineer – Target Process

Company: IBM

Location: Bellevue, US

Posted Dec 09, 2025

This job description outlines a role in IBM Targetprocess's global support team, emphasizing collaboration, customer satisfaction, and technical expertise. The position requires problem-solving skills, cross-functional teamwork, and knowledge of IT environments, with responsibilities spanning customer support, operational management, and relationship building.

Business Analyst

Company: IBM

Location: Singapore, SG

Posted Dec 09, 2025

The text describes a career in IBM Consulting emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and professional growth opportunities. It outlines required skills in SDLC, requirements gathering, communication, and adaptability in dynamic environments.

インダストリーコンサルタント(流通・小売領域)

Company: IBM

Location: Tokyo, JP

Posted Dec 09, 2025

This job description highlights opportunities for career growth and innovation in IBM's global client collaborations, emphasizing technological solutions and professional development through partnerships with IBM's technology portfolio.

Application Developer-Asset Management

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This role involves working in IBM's delivery centers to deliver technical expertise and drive innovation. Responsibilities include leading projects, managing communication, and ensuring technical solutions for clients. Required skills include IBM Maximo experience and Agile practices.

Senior Digital Asset Tech Seller (f/m/x)

Company: IBM

Location: Zurich, CH

Posted Dec 09, 2025

This job posting seeks a senior tech sales professional with extensive experience in digital asset infrastructure to lead enterprise presales for IBM's blockchain platform. The role involves technical solution design, client engagement, and collaboration with global sales teams. Requirements include seniority in technical presales, expertise in digital asset custody, and compliance knowledge. The position offers strategic leadership opportunities and competitive compensation.

Senior Sourcing Professional - Technology

Company: IBM

Location: RESEARCH TRIANGLE PARK, US

Posted Dec 09, 2025

IBM is seeking a highly motivated individual with strategic sourcing expertise in cloud and token-based AI technologies. The role involves leading procurement initiatives, negotiating complex contracts, and developing global sourcing strategies. Candidates must demonstrate leadership in technology sourcing, with experience in AI governance and procurement innovations. Required qualifications include a bachelor's degree, 10+ years in tech sourcing, and strong analytical skills.

ServiceNow Developer

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

IBM Consulting offers roles in hybrid cloud and AI, emphasizing collaboration, innovation, and technical expertise in ServiceNow. The position requires skills in FSM and ServiceNow development, with opportunities for growth and impact.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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