Technical Support Jobs

1,350,001 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Application Developer-Java & Web Technologies

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

This role involves working with clients on hybrid cloud and AI projects, emphasizing collaboration, innovation, and career growth through technical expertise and strategic solutions.

Senior Human-in-the-Loop Analyst

Company: IBM

Location: Rocket Center, US

Posted Dec 09, 2025

IBM's collaboration with VBA focuses on automation and data-driven improvements, employing Agile methods to address challenges. The role involves testing and transcription tasks with specific qualifications.

PROCESS DELIVERY SPECIALIST-PROCURE TO PAY

Company: IBM

Location: Noida, IN

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on global client collaboration, digital transformation, and career growth opportunities. The role involves transaction processing, accounting activities, and working with innovative companies using advanced technologies. It emphasizes mentorship, problem-solving, and professional development in a supportive environment.

Application Developer-SAP ABAP HANA

Company: IBM

Location: Kolkata, IN

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration with global clients, technical expertise, and opportunities for innovation. Responsibilities include software development, stakeholder collaboration, and continuous learning, with requirements spanning education and technical skills in SAP and ABAP.

Infrastructure Specialist-Azure DevOps

Company: IBM

Location: Gurgaon, IN

Posted Dec 09, 2025

This job description outlines a role at IBM Consulting's Client Innovation Centers, focusing on technical expertise in DevOps, Python, Kubernetes, and cloud technologies. It lists required education, experience, and preferred skills for the position.

SAP Functional Consultant - Transportation Management (TM)

Company: IBM

Location: Bedford, CA

Posted Dec 09, 2025

This text describes a SAP TM Consultant role at IBM Consulting, emphasizing collaboration with clients, innovation in hybrid cloud and AI solutions, career growth opportunities, and technical expertise in SAP systems. It highlights problem-solving, continuous improvement, and working with global clients.

Service Designer - Public Sector

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

IBM CIC offers career growth, training, and a supportive culture with opportunities for innovation and professional development.

Application Architect - IBM Technology

Company: IBM

Location: Mumbai, IN

Posted Dec 09, 2025

This text describes a senior data architecture role at IBM Consulting, emphasizing collaboration with global clients, expertise in cloud and AI technologies, and leadership in designing scalable data platforms. It highlights technical requirements and career growth opportunities within IBM's ecosystem.

Data Scientist - Public Sector

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The text promotes IBM CIC's career opportunities emphasizing growth, innovation, and benefits like training programs, career development, work-life balance, and cutting-edge AI projects. It highlights a supportive culture, mentorship, and global client impact while outlining technical requirements for a Senior Data Scientist role.

Workday Test Lead

Company: IBM

Location: New York, US

Posted Dec 09, 2025

This text describes a Workday Testing Package Specialist role requiring leadership in testing strategies, team management, and global HR transformation. It outlines responsibilities like designing testing frameworks, managing environments, and providing executive reporting, alongside technical expertise and communication skills.

Software Engineering Manager - HashiCorp Terraform Registry

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description highlights a technical engineering management role at IBM focused on managing the Terraform Registry, collaborating with global teams, and driving infrastructure as code solutions. It emphasizes career growth, technical leadership, and contributions to cloud-native software development.

Senior Software Engineer - HashiCorp Consul

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description highlights a Senior Software Engineer role at IBM focusing on cloud-native solutions, distributed systems, and technical leadership. The position emphasizes innovation, collaboration, and impactful contributions to industry-leading AI-powered infrastructure.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

Related Pages