Technical Support Jobs

1,350,001 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Application Developer-Oracle Cloud Reporting

Company: IBM

Location: Kolkata, IN

Posted Dec 09, 2025

This job description outlines a consultant role at IBM Consulting, focusing on delivering technical expertise to clients through innovation and technology adoption. Responsibilities include developing solutions for user experience, performance, and scalability, while meeting client specifications. Requirements include a bachelor's degree, Oracle Cloud experience, and technical skills in integration and reporting.

Package Consultant-Workday Recruiting

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, technical expertise, and opportunities to drive innovation through hybrid cloud and AI solutions. It outlines role responsibilities, required qualifications, and preferred skills for a specialized consulting position.

Package Consultant-SuccessFactors Core HR

Company: IBM

Location: Kolkata, IN

Posted Dec 09, 2025

The text describes a job role at IBM Consulting involving technical responsibilities, payroll processes, and requirements for expertise in SAP HR systems. It outlines career opportunities with global client collaboration and technical certifications.

Designer - Intern 2026

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This text promotes an IBM internship opportunity emphasizing career growth, innovation, and collaboration in creating AI-powered cloud-native solutions. It highlights required skills like UI design, problem-solving, and communication, while showcasing a dynamic and supportive work environment.

Application Developer-Open Source

Company: IBM

Location: Cebu, PH

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients, technical expertise, and open-source development. It outlines responsibilities, required skills, and work environments for software developers in IBM's delivery centers.

SAP HANA OTC- SD

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 09, 2025

The text describes a career in IBM Consulting emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and opportunities for professional growth through strategic partnerships and technology platforms. It highlights roles involving solution leadership, team management, and technical expertise in SAP systems.

Package Consultant-Oracle Cloud HCM

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

The role involves working with clients to innovate and solve business challenges using IBM's technologies, emphasizing collaboration, continuous improvement, and expertise in Oracle Cloud solutions.

Senior Application Developer

Company: IBM

Location: Ottawa, CA

Posted Dec 09, 2025

This job posting outlines a Senior Application Developer role at IBM in Ottawa, requiring 8 years of programming experience, Defence Industry expertise, and specific clearances. The position involves technical support, system integration, and collaboration with clients globally.

Application Developer-RDBMS

Company: IBM

Location: Mysore, IN

Posted Dec 09, 2025

The text promotes an IBM Consulting career emphasizing global impact, innovation, and professional growth. It highlights opportunities to work with industry leaders, leverage technology platforms, and contribute to transformative projects. The role offers collaboration, technical expertise, and career development, with a focus on agile environments and problem-solving.

Data Engineer-Data Platforms-AWS

Company: IBM

Location: Kochi, IN

Posted Dec 09, 2025

The text describes a Data Engineer role at IBM Consulting, emphasizing technical expertise in big data technologies like Spark, Hadoop, and Azure cloud platforms. It outlines responsibilities involving data pipeline development, streaming solutions, and cloud ecosystem components. Required qualifications include a bachelor's degree, 4+ years of big data experience, and proficiency in tools such as DataBricks and SQL.

Appian Architect/Senior Developer

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration with global clients and opportunities to drive innovation. The role requires expertise in Appian development, integration technologies, and Agile methodologies, with a strong emphasis on security and performance optimization.

Data Engineer - Business Intelligence Internship

Company: IBM

Location: Casablanca, MA

Posted Dec 09, 2025

This job description outlines a data engineering role focused on designing cloud-based data solutions, building scalable pipelines, creating analytical dashboards, and collaborating with cross-functional teams. It emphasizes technical expertise in Azure, Databricks, Power BI, and data governance while requiring a master's degree and problem-solving skills.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

Related Pages