Technical Support Jobs

1,350,001 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Deputy Group Manager – Order to Cash

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This text describes a career opportunity at IBM Consulting focusing on global client collaboration, digital transformation, and innovation in hybrid cloud and AI solutions. It emphasizes career growth, strategic partnerships, and the importance of curiosity and continuous learning in a supportive professional environment.

Intellectual Property Intern

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The text describes IBM Research's mission to innovate and shape the future of technology through problem-solving and impactful solutions. It outlines roles focused on patent monetization, market research, and supporting business development, while emphasizing a culture of growth, innovation, and technical expertise in computer science and engineering fields.

Application Developer-Cloud FullStack

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and technical expertise in Java frameworks. It highlights opportunities for impactful work through IBM's ecosystem and delivery centers.

Streaming Engineer

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description highlights opportunities to work on innovative AI-powered cloud-native solutions at IBM, emphasizing growth, innovation, and contributions to impactful projects. Responsibilities include ensuring system stability, collaborating on open-source initiatives, and maintaining high uptime for customers.

Package Consultant-SuccessFactors Payroll

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description outlines a role in IBM Consulting focused on hybrid cloud and AI initiatives, emphasizing collaboration with global clients and technical expertise in SAP payroll systems. It highlights opportunities for impactful work and professional growth while detailing specific technical requirements and experience expectations.

DevOps Developer

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

IBM seeks a DevOps Engineer to contribute to innovative cloud infrastructure projects, emphasizing collaboration, growth, and technical expertise in a dynamic environment.

Package Specialist-SAP HANA Basis

Company: IBM

Location: Ahmedabad, IN

Posted Dec 09, 2025

This job description outlines a role as an SAP SLT Consultant in IBM's delivery centers, focusing on system implementation, data replication, and cross-functional collaboration. It lists required qualifications, technical expertise, and preferred experience for the position.

Package Consultant-Workday Recruiting

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, technical expertise, and opportunities to drive innovation through hybrid cloud and AI solutions. It outlines role responsibilities, required qualifications, and preferred skills for a specialized consulting position.

Stagiaire Développeur Cobol - IBM Client Innovation Center - H/F

Company: IBM

Location: Lille, FR

Posted Dec 09, 2025

The text describes a role at IBM Consulting involving collaboration with global clients, innovation in cloud and AI solutions, and development opportunities within strategic teams. It highlights technical expertise, project responsibilities, and required skills for a developer position with emphasis on teamwork and communication.

Package Specialist-SAP Cloud Integration

Company: IBM

Location: Pune, IN

Posted Dec 09, 2025

This job description outlines a role at IBM Consulting's delivery centers requiring technical expertise, configuration management, and communication skills. It specifies educational qualifications, technical experience with SAP CPI, and preferred attributes like analytical skills and project experience.

Praktikum – Firmware Development (m/f/x)

Company: IBM

Location: Ehningen, DE

Posted Dec 09, 2025

The text describes a software development internship opportunity focusing on IBM Z Firmware development, requiring skills in Linux environments, C/C++, and system-level programming. It highlights positive aspects like working with advanced technologies and contributing to critical system improvements.

PROCESS DELIVERY SPECIALIST-RECORD TO REPORT

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description outlines a Deputy Manager role in IBM's Record to Report R2R domain, emphasizing collaboration with innovative companies, career growth opportunities, and technical expertise in accounting processes. It highlights IBM's commitment to professional development and strategic partnerships.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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