Technical Support Jobs

1,350,001 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Infrastructure Specialist-Azure DevOps

Company: IBM

Location: Pune, IN

Posted Dec 09, 2025

This text describes a job role at IBM Consulting involving technical expertise delivery to public and private sector clients. It outlines required qualifications including education, DevOps experience, and technical skills in tools like Kubernetes, Docker, and Azure cloud. The role emphasizes ownership, problem-solving, and collaboration in innovation centers.

IT Business Analyst - Compliance (f/m/x)

Company: IBM

Location: Lancy, CH

Posted Dec 09, 2025

This text describes a senior IT Business Analyst role at IBM Consulting, highlighting career growth opportunities, technical expertise in compliance projects, and benefits like training and global collaboration. It emphasizes innovation, client impact, and professional development in a dynamic tech environment.

Application Developer-DevOps

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This text describes a consulting role at IBM focusing on hybrid cloud and AI solutions, requiring technical expertise in automation, Ansible, and scripting. It highlights collaboration with clients, innovation, and professional growth opportunities.

Digital & Technology Solutions Apprenticeship

Company: IBM

Location: Leicester, GB

Posted Dec 09, 2025

IBM's Client Innovation Centre offers exciting opportunities for Application Developers to lead innovative projects, drive global impact, and grow careers through technical expertise and collaboration.

Package Consultant-SAP HANA SCM MM

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This text describes a career opportunity in IBM Consulting, emphasizing collaboration with global clients, expertise in SAP solutions, and the potential to drive innovation through hybrid cloud and AI technologies. It outlines responsibilities, required skills, and the benefits of working in IBM's delivery centers.

Front-End Software Development Lead/Manager

Company: IBM

Location: Mulhuddart, IE

Posted Dec 09, 2025

The Carbon Design System is IBM's open-source design system promoting consistent digital experiences. The role involves leading frontend development, managing teams, and advancing web standards with a focus on accessibility and scalable solutions.

Package Consultant-Workday Integrations

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI solutions, and opportunities to drive technological adoption. It outlines responsibilities as a consultant, including developing impactful solutions and leading integration projects, while highlighting required expertise in Workday platforms and technical skills.

Développeur Full stack Experimenté - Paris - H/F

Company: IBM

Location: Lille, FR

Posted Dec 09, 2025

This text promotes IBM Consulting's job opportunities, emphasizing collaboration with global clients, innovation in cloud and AI technologies, career growth, and technical expertise. It highlights required skills in Java, cloud platforms, and Agile methodologies, while showcasing a supportive work environment with development opportunities.

Application Developer-Adobe Experience Manager

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients, technical expertise, and impactful solutions for innovative companies.

WebSphere Application Server (WAS) Admin

Company: IBM

Location: Bucharest, RO

Posted Dec 09, 2025

The text describes an IBM job role requiring expertise in WebSphere and HTTP Server administration, emphasizing technical skills and innovation in client solutions. It highlights opportunities to lead in technology and solve complex problems.

Senior Azure FullStack Developer - Healthcare Sector

Company: IBM

Location: London, GB

Posted Dec 09, 2025

The text promotes IBM CIC's career opportunities, emphasizing growth, innovation, and a supportive work environment. It highlights benefits like training programs, career development, and a culture of collaboration. The role involves working on cloud and AI solutions for healthcare clients, with requirements for technical expertise and certifications.

Project Manager-Data Platforms

Company: IBM

Location: Navi Mumbai, IN

Posted Dec 09, 2025

This job description outlines a role at IBM Consulting involving data domain projects, team management, and technical expertise in document design tools. Requirements include a bachelor's degree, experience with Exstream tools, and knowledge of SmartCOMM.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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