Technical Support Jobs

1,350,001 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Package Consultant-SuccessFactors Core HR

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This text describes a job role in IBM Consulting focusing on payroll processes, client collaboration, and technical expertise in SAP HR systems. It outlines responsibilities, required certifications, and compliance requirements for managing payroll data migration and integration with financial systems.

Network and Computer Systems Administrator Apprenticeship

Company: IBM

Location: POUGHKEEPSIE, US

Posted Dec 09, 2025

IBM's apprenticeship program offers opportunities to learn, grow, and contribute to innovative technology solutions. The role involves system administration tasks, with structured training and potential for full-time employment post-graduation. Requirements include technical skills and a willingness to learn, with support for career development.

Technical Account Manager

Company: IBM

Location: Dallas, US

Posted Dec 09, 2025

This text describes a Technical Account Manager role at IBM, outlining responsibilities such as providing technical leadership, analyzing client solutions, and offering guidance. It details required qualifications including a master's degree and experience with specific IBM technologies.

Oracle Cloud ORC Functional Lead

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description outlines a role in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration with global clients, strategic partnerships, and technology platforms. Responsibilities include leading implementation projects, conducting gap analyses, and ensuring efficient technology execution. Required skills involve Oracle HCM Cloud expertise, teamwork, and problem-solving abilities.

Back End Storage Developer S3

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description highlights a Back End Storage Developer role at IBM with opportunities to innovate, collaborate, and solve complex problems. The position requires expertise in storage systems, software development, and Agile methodologies, while emphasizing leadership and technical leadership skills.

AI Driven Skills Growth Development Intern (May 2026 – 16 months)

Company: IBM

Location: Markham, CA

Posted Dec 09, 2025

A 16-month development intern role in Markham requiring full-time studies, focusing on AI tools and sales enablement projects with tech skills in Python, Java, and LLMs.

Business Transformation Consultant-Finance Analytics - Sydney - 17.4 Months FTH

Company: IBM

Location: SYDNEY, AU

Posted Dec 09, 2025

IBM is seeking a Business Transformation Consultant with expertise in IBM Planning Analytics TM1 and cloud technologies. The role involves leading technical implementations, collaborating with stakeholders, and driving digital transformation initiatives. The position offers career growth opportunities within a global technology leader.

セキュリティ・プロジェクトマネージャ/アーキテクト/テクニカルス ペシャリスト

Company: IBM

Location: Tokyo, JP

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on security systems and innovation, emphasizing collaboration with global clients, technological advancement, and professional growth opportunities. The role involves managing security projects, leveraging expertise in SIEM, SOAR, and network security, while fostering a culture of curiosity and creativity.

Security Consultant-Infrastructure Security

Company: IBM

Location: Gurgaon, IN

Posted Dec 09, 2025

This text describes a Cloud Security Engineer role requiring expertise in cloud security compliance, CSPM tools, and security policies. It outlines responsibilities such as monitoring cloud environments, conducting security reviews, and implementing best practices. The position demands technical certifications, experience with AWS/Azure, and proficiency in security frameworks.

Intern 2026: Quantum Software Applications

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

IBM Research emphasizes innovation, problem-solving, and technological impact. The internship involves quantum solutions, software development, and collaboration with partners. Required skills include quantum computing knowledge and Qiskit expertise, with a focus on practical applications and growth opportunities.

Expert Labs Delivery Consultant Automation

Company: IBM

Location: Lima, PE

Posted Dec 09, 2025

The text describes a career opportunity at IBM Technology Expert Labs emphasizing worldclass services, collaborative culture, and impactful problem-solving. It highlights required expertise in automation, cloud integration, and DevOps, while promoting career growth through experiential learning and global collaboration.

Senior Technical Account Manager - Storage

Company: IBM

Location: BRISBANE, AU

Posted Dec 09, 2025

This job description outlines a Technical Account Manager role at IBM, emphasizing technical expertise, client collaboration, and 24x7 support responsibilities. It lists required qualifications, preferred experience, and the need for adaptability in a dynamic environment.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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