Technical Support Jobs

1,350,001 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Product Owner-Salesforce Sales Cloud,Service Cloud and Certinia

Company: IBM

Location: BANGALORE, IN

Posted Dec 08, 2025

This job description outlines a Product Owner role focused on evolving Salesforce CRM and Certinia platforms to drive business transformation and enhance seller experiences. The position requires collaboration with cross-functional teams, strategic roadmap development, and expertise in agile methodologies. Key qualifications include 5+ years of experience in enterprise CRM environments and proficiency with Salesforce modules.

IBM Concert - Workflow Developer

Company: IBM

Location: Kochi, IN

Posted Dec 08, 2025

This role involves leading workflow development, collaborating with cross-functional teams, and leveraging technical expertise in Python and Ansible to create innovative solutions. The position emphasizes growth opportunities, professional development, and contributing to cutting-edge AI-powered cloud-native software for global customers.

Finance Business Analyst Intern - 2026

Company: IBM

Location: Multiple Cities

Posted Dec 08, 2025

IBM focuses on leveraging technology to enhance industries through innovation. The role involves financial analysis, stakeholder collaboration, and data-driven insights to support business decisions.

Principal Engineer - HashiCorp Core Data

Company: IBM

Location: Multiple Cities

Posted Dec 08, 2025

This job description highlights a Principal Engineer role at IBM focusing on innovative cloud solutions, technical leadership, and strategic initiatives. The position emphasizes collaboration between IBM and HashiCorp, requiring expertise in distributed systems and a commitment to engineering excellence. It offers opportunities to shape technical direction and drive impactful projects.

Senior Data Scientist - mit sehr guten Deutschkenntnissen (m/w/d)

Company: IBM

Location: Multiple Cities

Posted Dec 08, 2025

The text highlights IBM Consulting's career opportunities focusing on global client collaboration, innovation in hybrid cloud and AI, and professional growth through technical expertise and strategic partnerships. It emphasizes problem-solving, machine learning, and teamwork in a supportive environment.

Package Consultant-SAP FIN FI

Company: IBM

Location: Ahmedabad, IN

Posted Dec 08, 2025

This role involves collaborating with clients on SAP FI implementation, leading projects, and ensuring technical expertise. Requirements include 12 years of SAP experience and strong problem-solving skills.

Sales / Business Development Manager - IBM Academic Program

Company: IBM

Location: BANGALORE, IN

Posted Dec 08, 2025

IBM seeks a Sales Business Development Manager to drive growth of their Academic Program in India, requiring strategic planning, partner engagement, university relationships, and market analysis. The role emphasizes innovation, collaboration, and achieving sales targets in the EdTech sector.

Maximo Application Developer

Company: IBM

Location: Calgary, CA

Posted Dec 08, 2025

This role involves collaborating with clients and teams to develop Maximo solutions, requiring technical expertise in configuration, integration, and reporting while contributing to hybrid cloud and AI initiatives.

Application Developer-Azure Cloud FullStack

Company: IBM

Location: BANGALORE, IN

Posted Dec 08, 2025

This role involves leading teams to innovate with clients using IBM's technology, focusing on strategic solutions and collaboration. The position emphasizes career growth, partnership excellence, and resource optimization within IBM's ecosystem.

Senior Solutions Engineer

Company: IBM

Location: SYDNEY, AU

Posted Dec 08, 2025

This role offers opportunities to innovate in cloud solutions, collaborate with teams, and drive customer success through technical expertise and strategic guidance.

Procurement Operations Buyer

Company: IBM

Location: BANGALORE, IN

Posted Dec 08, 2025

The text describes a procurement role at IBM emphasizing collaborative innovation, problem-solving, and professional growth. It outlines responsibilities like managing purchase orders, reporting, and client support, while highlighting required skills such as communication, adaptability, and technical expertise in SAP/ARIBA. The tone is encouraging, focusing on opportunities to lead and make an impact.

Application Architect-SAP ADM

Company: IBM

Location: Multiple Cities

Posted Dec 08, 2025

This role offers opportunities to work with clients on SAP solutions, emphasizing collaboration, innovation, and professional growth through technical expertise and strategic projects.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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