Technical Support Jobs

1,350,127 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Associate Delivery Project Manager

Company: IBM

Location: Krakow, PL

Posted Dec 08, 2025

The text outlines a role in project management support, focusing on administrative tasks, contractual obligations, and collaboration with teams. Required qualifications include a bachelor's degree, technical expertise, and leadership skills. The position emphasizes compliance, financial management, and a collaborative environment.

Deal Leader Cybersecurity Senior Consultant - Industrial Sector (f/m/x)

Company: IBM

Location: No City, AT

Posted Dec 08, 2025

The role involves collaborating with global clients to enhance cybersecurity solutions, requiring expertise in cybersecurity services and leadership skills. IBM emphasizes innovation, client relationships, and professional growth through strategic partnerships and technology platforms.

Package Consultant-Oracle EPM Cloud

Company: IBM

Location: BANGALORE, IN

Posted Dec 08, 2025

This text describes a consulting role at IBM focusing on hybrid cloud and AI solutions, emphasizing collaboration with global clients, innovation through technical expertise, and career growth. It outlines responsibilities like solution development, configuration of financial systems, and Agile methodology, while highlighting required skills in planning modeling and technical implementation.

Hardware Developer

Company: IBM

Location: Armonk, US

Posted Dec 08, 2025

This text describes a Hardware Developer role at IBM Corporation, outlining responsibilities such as collaborating with vendors, analyzing data, designing processes, and working on semiconductor equipment. It specifies required education and technical expertise in fields like Industrial Engineering and Chemical Engineering, along with experience in methodologies like SPC and DOE.

Data Engineer (Informatica Power Center)

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 08, 2025

IBM Consulting offers roles in data engineering with opportunities to work on hybrid cloud and AI projects, requiring expertise in cloud platforms and ETL processes.

PTP Analyst

Company: IBM

Location: Heredia, CR

Posted Dec 08, 2025

The text describes an IBM Consulting intern role involving collaboration on client projects, utilizing latest technologies, and opportunities for skill development and career growth. It outlines responsibilities and requirements for the position.

Project Administrator-Project Support (Hazel Balagtas)

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 08, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and project administration responsibilities. It highlights technical expertise, organizational skills, and career growth opportunities within IBM's ecosystem.

Senior Maximo Functional Analyst

Company: IBM

Location: Calgary, CA

Posted Dec 08, 2025

This job description highlights a senior technical consulting role at IBM Consulting, emphasizing collaboration with global clients, technical leadership in hybrid cloud and AI initiatives, and opportunities to drive innovation through expertise in Maximo solutions and integration frameworks.

Application Architect-SAP Enterprise Integration

Company: IBM

Location: Hyderabad, IN

Posted Dec 08, 2025

The text describes a career opportunity in IBM Consulting, emphasizing collaboration with global clients, technical expertise in SAP and cloud technologies, and professional growth. It outlines responsibilities involving Supply Chain projects, innovation, and integration of cloud applications. The role requires extensive SAP experience and specific technical skills, with a focus on delivering impactful solutions for clients.

Accounts Receivables Fresh Graduates

Company: IBM

Location: Naga City, PH

Posted Dec 08, 2025

This role involves working with clients on digital transformation projects, requiring skills in finance and technology. IBM Consulting offers a supportive environment with growth opportunities and advanced tools like AI and hybrid cloud solutions.

Package Consultant-SAP HANA SCM IBP

Company: IBM

Location: BANGALORE, IN

Posted Dec 08, 2025

This job description highlights a career in IBM Consulting focused on delivering innovative solutions through global collaboration, technical expertise, and strategic SAP implementations. It emphasizes opportunities for professional growth, client impact, and working with cutting-edge technologies.

Firmware Developer

Company: IBM

Location: Waterford, IE

Posted Dec 08, 2025

This job posting seeks a software developer with expertise in operating systems and low-level programming to contribute to IBM's Linux kernel enhancements for IBM Z. Responsibilities include design, implementation, and collaboration with open-source communities, requiring 3+ years of experience in C/C++/Assembly and familiarity with IBM Z architecture.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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