Technical Support Jobs

1,350,127 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Package Consultant-SAP HANA SCM EWM

Company: IBM

Location: Ahmedabad, IN

Posted Dec 08, 2025

This job description highlights a career in IBM Consulting focused on client collaboration, innovation in hybrid cloud and AI, and professional growth through SAP expertise. It emphasizes impactful work with global clients and opportunities for skill development across industries.

Strategic Account Manager

Company: IBM

Location: CANBERRA, AU

Posted Dec 08, 2025

This job description outlines the role of a Strategic Account Manager, focusing on enterprise sales, customer relationship management, and aligning HashiCorp solutions with business needs. It details responsibilities such as leading sales campaigns, forecasting revenue, and collaborating with cross-functional teams. Requirements include experience in strategic sales, technical expertise in cloud infrastructure, and proficiency with CRM tools.

Package Consultant-SAP SCM APO

Company: IBM

Location: Kolkata, IN

Posted Dec 08, 2025

This text describes a consulting role at IBM emphasizing collaboration with clients, technical expertise in SAP, and opportunities for professional growth. It highlights responsibilities like leading teams, delivering solutions, and gaining industry knowledge, while outlining required qualifications and preferred skills.

Digital Sales Specialist Intern – Entry Level Sales Program 2026 (May Start)

Company: IBM

Location: Markham, CA

Posted Dec 08, 2025

IBM's Digital Sales Specialist Intern role emphasizes technical and people skills, collaborative innovation, and career growth through comprehensive training and impactful client solutions.

Industry Consultant-Consulting Services

Company: IBM

Location: BANGALORE, IN

Posted Dec 08, 2025

This job description outlines a role at IBM Consulting's Client Innovation Centers, requiring advanced packaging expertise, semiconductor experience, and knowledge of MES systems. It emphasizes technical skills, communication abilities, and specific industry qualifications for a senior position in electronics and semiconductor engineering.

Technical Support Professional Intern

Company: IBM

Location: BANGALORE, IN

Posted Dec 08, 2025

IBM's internship offers roles in Power Hardware support, focusing on designing productivity aids. Required skills include computer architecture, programming, and debugging. Opportunity to engage with complex hardware and collaborate on innovative solutions.

Enterprise Database Architect Lead

Company: IBM

Location: No City, US

Posted Dec 08, 2025

This job description outlines a senior role in enterprise database architecture for regulated manufacturing environments, emphasizing leadership in MES platforms, GxP compliance, and cross-functional collaboration. The position requires extensive experience in system design, validation, and regulatory compliance, with opportunities for technical innovation and global client collaboration.

Senior UI Developer

Company: IBM

Location: Kochi, IN

Posted Dec 08, 2025

This role involves leading UI development for IBM's cloud-native solutions, collaborating with cross-functional teams, mentoring junior developers, and adhering to design standards. Required skills include React.js expertise, accessibility knowledge, and experience with micro-frontends.

SAP SuccessFactors Consultant (PMGM | Learning | Compensation)

Company: IBM

Location: Multiple Cities

Posted Dec 08, 2025

This text describes a career in IBM Consulting emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and professional growth opportunities. It outlines responsibilities involving SAP SuccessFactors modules, performance management, and technical expertise. The role requires experience with IBM technologies and agile methodologies.

Sr. Product Security Engineer II

Company: IBM

Location: Multiple Cities

Posted Dec 08, 2025

This job description highlights a Senior Product Security Engineer role at IBM, focusing on secure cloud solutions, collaboration with cross-functional teams, and contributing to innovative security practices. The position emphasizes global opportunities, technical expertise in cloud environments, and a commitment to secure software development.

Application Developer-Microsoft .NET Stack

Company: IBM

Location: BANGALORE, IN

Posted Dec 08, 2025

This job description outlines a Software Developer role at IBM Consulting, focusing on hybrid cloud and AI projects. Responsibilities include software development, collaboration, and technical expertise in Microsoft technologies. Requirements include a bachelor's degree and proficiency in specific tools and frameworks.

Package Consultant-SAP HANA FIN TR

Company: IBM

Location: BANGALORE, IN

Posted Dec 08, 2025

This job description outlines a role in IBM Consulting focused on hybrid cloud and AI innovation, requiring expertise in SAP FINTR modules, treasury domains, and technical implementation. It emphasizes collaboration with global clients, technical expertise, and problem-solving skills in a structured professional environment.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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