Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Quality Engineer-Functional

Company: IBM

Location: BANGALORE, IN

Posted Dec 05, 2025

The text describes job roles in IBM Consulting involving technical expertise, testing responsibilities, and collaboration with clients. It outlines required skills like API testing, Agile methodologies, and production support experience, along with education requirements.

System Services Representative

Company: IBM

Location: KARACHI, PK

Posted Dec 05, 2025

The text describes the mission and responsibilities of IBM Systems Support technical representatives, who provide predictive, proactive, and resilient support for IBM infrastructure solutions. Their core responsibilities include ensuring system availability, performance, and security through advanced support services, using AI and analytics to anticipate and resolve issues, providing multivendor support, collaborating with product design engineers, and extending the lifecycle of IBM systems through service extensions. The role of an onsite engineer involves strong AIX OS expertise, IBM Power Systems hardware knowledge, virtualization skills, system setup and configuration, storage management, system security, performance tuning, and problem determination.

[日本IBM テクノロジー事業本部 TLS]SW システムサービスエンジニア

Company: IBM

Location: Tokyo, JP

Posted Dec 05, 2025

The text describes a Japanese-speaking role in Japan for a technical engineer to support the construction, operation, and maintenance of IBM Z financial systems. The role involves collaborating with various teams, proposing solutions, and providing preventive maintenance for customer systems.

Delivery Project Executive (Talent Acquisition)

Company: IBM

Location: London, GB

Posted Dec 05, 2025

The role involves managing client accounts, ensuring service delivery, and leading teams. Responsibilities include stakeholder management, financial forecasting, and client satisfaction. Required experience includes 10+ years in staffing and account management.

Technical Support Representative-Security Analyst

Company: IBM

Location: Gurgaon, IN

Posted Dec 05, 2025

The job posting is for a Security Analyst L2 position to protect an organization from cyberattacks. The role involves monitoring systems, identifying risks, installing security software, documenting breaches, and staying current on IT security trends. Required qualifications include a Bachelor's degree in Computer Science and experience in information security, network security testing, and VAPT concepts.

Technicien - Support technique à la production

Company: IBM

Location: BROMONT, CA

Posted Dec 05, 2025

IBM Bromont is a leading high-tech manufacturing company that values its employees' skills and offers a supportive work environment. The company produces advanced processors for IBM servers and telecommunications modules worldwide. The role involves supporting manufacturing operations, contributing to continuous improvement, and troubleshooting technical issues in a dynamic environment.

Senior Consultant/Business Analyst - SAP S4 HANA FI/CO (m/w/d)

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

The text describes a role at IBM Consulting where the individual will work closely with clients worldwide to improve their hybrid cloud and AI journey. The role involves consulting on strategy, business processes, requirements analysis, solution design, and IT implementation, with a focus on SAP S4HANA Finance and Controlling. The position requires at least 4 years of experience in SAP S4HANA Finance and Controlling consulting, project experience with at least 2 successful project lifecycles, and strong communication and negotiation skills.

Order To Cash Team Leader

Company: IBM

Location: Naga City, PH

Posted Dec 05, 2025

The text describes the role of an Order to Cash (OTC) Team Leader at IBM Consulting. The role involves managing and overseeing the end-to-end OTC process, including order management, invoicing, credit and collections, dispute resolution, and cash application. The OTC Team Leader is responsible for leading a team, optimizing processes, driving improvements, and collaborating with cross-functional teams to enhance cash flow and working capital. The role requires a strong understanding of OTC processes, ERP systems, and automation tools, as well as excellent analytical, problem-solving, and organizational skills. The OTC Team Leader is also responsible for ensuring compliance with internal controls, company policies, and legal regulations, and for providing regular reports and analysis on key OTC metrics.

Technology Sales Partner Specialist - Entry Level Sales Program 2026

Company: IBM

Location: Markham, CA

Posted Dec 05, 2025

The text describes the role of an ISV Partner Specialist at IBM, focusing on hunting for new business by engaging Independent Software Vendors (ISVs) to embed IBM Software into their products. The role involves sales hunting, lead generation, solution selling, partner engagement, and sales execution. It requires a sales hunter mindset, territory planning, consultative selling, digital research, and agility.

Digital Adoption/Training Analyst

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

The role of Digital Adoption Training Analyst at IBM Consulting involves helping federal agencies adopt new technologies and digital workflows. The position requires experience with Digital Adoption Platforms (DAPs) such as WalkMe and Whatfix, as well as skills in organizational change management, training strategy development, and client engagement. The role offers the opportunity to work on meaningful projects that support the transformation and modernization of federal agencies across the US.

Manager - Product Design

Company: IBM

Location: BANGALORE, IN

Posted Dec 05, 2025

This job description highlights opportunities to work on innovative cloud solutions, lead design teams, and collaborate across functions. It emphasizes growth, expertise in enterprise SaaS products, and leadership in scalable design practices.

Formal Verification Lead

Company: IBM

Location: BANGALORE, IN

Posted Dec 05, 2025

This job description highlights a role in formal verification engineering for IBM's advanced processor systems, emphasizing work on quantum and AI technologies, collaboration with elite teams, and contributions to trusted hardware platforms. Responsibilities include verification environment development, tool expertise, and team leadership, with requirements spanning education, experience, and technical skills.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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