Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Application Developer-RPA

Company: IBM

Location: BANGALORE, IN

Posted Dec 05, 2025

The text describes a career in IBM Consulting, highlighting the opportunity to work with global clients, deliver technical expertise, and drive innovation using IBM's technology platforms and partner ecosystem. The role involves interacting with clients, assessing requirements, designing and implementing test strategies for Power Automate workflows, and ensuring requirements are met.

Package Consultant - SuccessFactors Talent Mgmt

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 05, 2025

The text describes a career in IBM Consulting, highlighting the collaborative work with clients, focus on hybrid cloud and AI, and opportunities for learning and growth. It specifically mentions the role of a SuccessFactors Consultant, involving solution design, implementation, and delivery, with a focus on talent management and compensation modules.

PROCESS INNOVATION PROFESSIONAL-RECORD TO REPORT

Company: IBM

Location: Hyderabad, IN

Posted Dec 05, 2025

This text describes a career in IBM Consulting emphasizing global collaboration, client relationships, and professional growth opportunities. It highlights responsibilities involving financial reporting, process optimization, and leadership in technology-driven environments, along with required expertise in finance and administration.

Software Developer

Company: IBM

Location: BANGALORE, IN

Posted Dec 05, 2025

IBM Infrastructure offers enterprise IT infrastructure for hybrid cloud and AI. The role involves developing and maintaining key capabilities, supporting customers, developing tools for support teams, and partnering with global teams for production support.

Package Consultant-Oracle HCM Talent Management Cloud

Company: IBM

Location: BANGALORE, IN

Posted Dec 05, 2025

This job description outlines a consulting role at IBM, focusing on Oracle Cloud solutions. The role involves working with clients globally, shaping solutions, configuring applications, and driving innovation. Required skills include functional expertise in Oracle Talent Management, experience with HCM Cloud projects, and excellent communication skills.

Processor Verification Engineer

Company: IBM

Location: BANGALORE, IN

Posted Dec 05, 2025

The job description outlines the role of a Hardware Developer at IBM, focusing on leading the presilicon functional and performance verification for next-generation IBM POWER processor core systems. The position requires extensive experience in processor verification, computer architecture, and high-frequency instruction pipeline designs. The role involves developing verification test plans, supporting system-level simulation environments, participating in post-silicon lab bringup and validation, and mentoring a team of engineers.

Technology Lifecycle Services Reals – Entry Level Sales Program 2026

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

The text describes a job role focused on IBM TLS renewal and expansion, requiring account management, sales execution, and technical expertise. It outlines responsibilities, required qualifications, and preferred skills for driving revenue growth through customer loyalty and upselling opportunities.

Package Specialist-SAP SCM APO

Company: IBM

Location: Chennai, IN

Posted Dec 05, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. The responsibilities include assisting clients in SAP APO selection, implementation, and support, leading projects, conducting testing, and having extensive SAP functional experience, preferably in specific modules and industries.

IBM SevOne - Quality Assurance

Company: IBM

Location: BANGALORE, IN

Posted Dec 05, 2025

The job description outlines a role focused on developing and executing functional and performance automation scripts using open source tools. The position involves performing usability, functional, and regression testing, as well as evaluating and testing software bug fixes, extensions, and features. The role requires collaboration with Product Management, Development, and Architecture teams to understand and guide product features and testing. The ideal candidate should have experience with Playwright, JSTS, Selenium, Python, PHP, JavaScript/TypeScript, Bash, JSON, YAML, Jmeter, Gatling, Postman, Linux admin skills, MySQL queries, Docker, Kubernetes, and networking protocols.

SAP SE Java Developer

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting as a Software Developer. The role involves working on hybrid cloud and AI projects with clients worldwide, using cutting-edge technologies. Key responsibilities include analytical problem-solving, end-to-end engagement in the software development lifecycle, and strategic stakeholder collaboration. Required skills include Java, JavaScript, SQL, Jenkins, GitLab, and JUnit, along with strong communication and collaboration abilities.

Quality Engineer-Performance & Resilience Management

Company: IBM

Location: Pune, IN

Posted Dec 05, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. The position requires leading IBM into the future by translating system requirements into customized system design and development in an agile environment. Strong testing skills, team leadership potential, communication skills, and banking domain knowledge are preferred.

Technicien(ne) en métrologie

Company: IBM

Location: BROMONT, CA

Posted Dec 05, 2025

IBM's Bromont facility emphasizes employee growth, high-tech manufacturing, and competitive benefits. The role requires precision in metrology, with detailed qualifications and security clearances.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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