Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Linux Kernel Developer

Company: IBM

Location: Waterford, IE

Posted Dec 05, 2025

The company is expanding its Linux Kernel Engineering team and seeking mid-senior level developers with 3+ years of professional experience working with the Linux kernel and low-level system software. The role involves designing, optimizing, and contributing to technologies that drive next-generation enterprise systems, collaborating with and mentoring early-career developers, and actively contributing to open-source communities.

PROCESS DELIVERY SPECIALIST-PROCURE TO PAY

Company: IBM

Location: BANGALORE, IN

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as a Process Associate in Procure to Pay. It highlights the collaborative and innovative work environment, the use of agile methodologies and AI, and the support provided by mentors and coaches. The role involves transaction processing, vendor account management, and adherence to SLAs.

API Security Analyst

Company: IBM

Location: Taguig City, PH

Posted Dec 05, 2025

The job posting is for a Junior API Security Consultant role that requires foundational experience in API development or security, strong interest in securing modern applications, and 3+ years of cybersecurity or SOC experience. The role involves implementing security measures, conducting tests, monitoring API traffic, performing security audits, collaborating with the team, and supporting onsite managed services. Preferred qualifications include API Security Fundamentals certification, CompTIA Security+ or equivalent, and familiarity with MITRE ATT&CK for APIs or OWASP API Security.

HR Summer Internship 2026

Company: IBM

Location: Armonk, US

Posted Dec 05, 2025

The text is a job posting for an HR internship at IBM's headquarters in Armonk, NY. The internship focuses on various HR functional areas and provides opportunities to work with talented HR professionals, learn new skills, and make an impact. The required education is a high school diploma or GED, with a preferred bachelor's degree. The role requires excellent communication skills, time management, and proficiency in Microsoft Office. Preferred experience includes HR experience.

Security Specialist : 기술적 취약점 진단/분석

Company: IBM

Location: Seoul, KR

Posted Dec 05, 2025

The job description outlines the role and responsibilities of an Associate Security Specialist in a Security Operations Center. The position requires a bachelor's degree, 1 year of experience in vulnerability diagnostics, and proficiency in Korean and English. Preferred experience includes conducting penetration tests, developing exploit code, and assessing cloud infrastructure security.

Ingénieur(e) de Données Senior (Data Engineer)

Company: IBM

Location: BROMONT, CA

Posted Dec 05, 2025

Lusine dIBM à Bromont est une entreprise de fabrication de haute technologie qui produit des processeurs pour les serveurs IBM et des modules pour les télécommunications. Ils recherchent des candidats qui aiment relever des défis et favoriser leur épanouissement. L'entreprise offre un environnement de travail sécuritaire, une rémunération compétitive, des avantages sociaux complets, un horaire flexible et des activités sociales organisées.

System Administrator (Citrix)

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 05, 2025

This role offers opportunities for career growth and technical expertise in IBM Consulting, focusing on client collaboration and innovation in cloud and AI solutions. The position emphasizes long-term relationships, technical skills development, and impactful problem-solving in a global environment.

Package Consultant-SAP HANA SCM SD

Company: IBM

Location: BANGALORE, IN

Posted Dec 05, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, technical expertise in SAP, and opportunities to drive innovation through hybrid cloud and AI solutions. It outlines role responsibilities, required education, and technical skills needed for the position.

Consultant(e) Stagiaire IAOps– IBM France H/F

Company: IBM

Location: Bois Colombes Cedex, FR

Posted Dec 05, 2025

The text is a job posting for a 6-month internship at IBM's AMS AI OPS team. The role involves operational management and deployment of AI solutions in a dynamic environment. Key responsibilities include process automation, DevSecOps practices, data analysis, pipeline optimization, and performance monitoring. The ideal candidate should have a Master's degree in AI, DevSecOps, or Cloud technologies, proficiency in data science, machine learning, and cloud tools, and strong communication skills.

CYBERSECURITY ENGINEER

Company: IBM

Location: Praha, CZ

Posted Dec 05, 2025

The text describes an opportunity to work on quantum-resistant security solutions at IBM. It outlines the role and responsibilities, which include researching quantum computing threats, learning post-quantum cryptography, and supporting the development of quantum security pilots. The position offers mentoring, hands-on experience with cutting-edge technologies, and a path to start a career in cybersecurity consulting.

BPOプロジェクトチームリーダー

Company: IBM

Location: Kitakyushu, JP

Posted Dec 05, 2025

IBM Consulting offers long-term relationships and collaboration with global clients. The role involves working with visionaries across industries to improve hybrid cloud and AI solutions. The position is for a BPO project team leader at IBM Japan Staff Operations Co Ltd, requiring business-level Japanese language skills and relevant experience.

Consultant - SAP S/4HANA MM (m/w/d)

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

The text describes a role at IBM Consulting where the individual will work closely with clients worldwide to improve their hybrid cloud and AI journey. The role involves advising clients on strategy, business processes, requirements analysis, solution design, and IT implementation with a focus on SAP S4HANA Logistics. The position requires a bachelor's degree, at least 3 years of experience in process consulting in SAP, and knowledge of SAP S4HANA modules. Preferred experience includes strong communication skills, negotiation abilities, and mental flexibility.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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