Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Production Engineer

Company: IBM

Location: Markham, CA

Posted Dec 05, 2025

The text describes a career opportunity at IBM Software, focusing on creating AI-powered cloud-native software solutions. The role involves ensuring platform reliability, automating operations, incident response, Kubernetes management, observability, infrastructure as code, cross-functional collaboration, performance tuning, and security compliance. A bachelor's degree is required, with a preference for a master's degree. Required expertise includes Kubernetes, AWS/GCP/Azure, Terraform, Helm, IaC, Linux systems, networking, security, monitoring tools, automation, scripting, incident management, and CICD pipelines.

Java Back-end Developer – z/OS Integration Services

Company: IBM

Location: BANGALORE, IN

Posted Dec 05, 2025

The job posting is for a skilled Java Backend Developer to build and deliver robust software modules for modern web services hosted on a zOS mainframe environment. The role involves designing, developing, testing, and deploying Java-based backend integration modules, building and managing secure APIs, deploying and maintaining web services within a WebSphere Application Server Liberty profile environment on zOS, developing efficient data access layers to interact with mainframe data sources, implementing strong authentication and authorization controls, and integrating monitoring and tracing capabilities into all services. The ideal candidate should have a strong technical aptitude, 8+ years of IT experience, deep proficiency in Java backend development, extensive experience designing and implementing RESTful web services, familiarity with the zOS operating system, and experience with mainframe data stores and modern DevOps practices.

Back-end Developer

Company: IBM

Location: BUDAPEST, HU

Posted Dec 05, 2025

The text describes a role focused on end-to-end feature development for a cloud platform, requiring experience with TypeScript, Node.js, REST APIs, AI integration, containerization, and Agile methodologies. The role involves collaboration, code reviews, documentation, and mentoring team members.

Senior Salesforce Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. The role involves working with visionaries across industries to improve hybrid cloud and AI solutions. The company values curiosity, continuous learning, and challenges the norm to deliver innovative solutions. The Global Cloud Services Practice seeks Salesforce consultants to help clients integrate strategy, process, technology, and information to improve effectiveness, reduce costs, and increase profit and shareholder value.

Software Development Engineer in Test (SDET) - Defence

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

IBM CIC offers a career with opportunities to work with leading professionals, deliver effective solutions, and drive business change using latest technology platforms. The company values curiosity, continuous learning, diversity, and inclusion. It provides training, promotion opportunities, feedback, and benefits like flexible working, sabbaticals, and pension plans. The role of Software Development Engineer in Test involves designing, developing, and implementing automation solutions using tools like Red Hat Ansible, HashiCorp Terraform, and IBM RNA.

Entry Level Software Engineer 2026

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

IBM seeks software developers to work on strategic initiatives, design, code, test, and provide industry-leading solutions. The Electronic Design Automation (EDA) organization develops software tools for hardware and semiconductor development, focusing on microprocessor design and functional verification. The role requires strong algorithmic programming skills, experience with object-oriented and scripting languages, knowledge of digital circuit and logic design, and excellent communication and collaboration abilities.

Software Developer

Company: IBM

Location: Krakow, PL

Posted Dec 05, 2025

IBM Software is seeking a skilled backend developer to join their team. The role involves developing and maintaining high-quality software products, working with various technologies and programming languages. Collaboration with developers, designers, and product managers is emphasized to ensure software aligns with user expectations and meets quality standards.

Back-End-developer Storage NooBaa

Company: IBM

Location: BANGALORE, IN

Posted Dec 05, 2025

This job posting highlights opportunities to work on innovative AI-powered cloud-native solutions, collaborate with global teams, and contribute to impactful software development. The role emphasizes technical expertise, continuous learning, and career growth within IBM's research and technology landscape.

Digital Sales Specialist– Entry Level Sales Program 2026

Company: IBM

Location: Markham, CA

Posted Dec 05, 2025

IBM is evolving its technology sales approach to break boundaries with innovative methods. They are seeking recent graduates who can combine technical skills with people skills to prospect and co-create solutions with clients. The role of a Digital Seller involves qualifying leads, converting them into business opportunities, and collaborating with colleagues to support deal closure. The position requires confidence, motivation, business acumen, and excellent communication skills.

Application Developer-Adobe Experience Manager

Company: IBM

Location: BANGALORE, IN

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to improve hybrid cloud and AI solutions. The role involves end-to-end feature development, collaboration with stakeholders, and implementation of content management solutions using Adobe Experience Manager (AEM). Preferred qualifications include experience with AEM Core Technologies, OSGI Services, Java, and familiarity with building tools like Jenkins and Maven.

Delivery Consultant, DB2 on z/OS

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

The text describes the role of a Delivery Consultant at IBM Technology Expert Labs, where they work closely with clients to design, deliver, and optimize IBM technology solutions. The role requires technical expertise in IBM products, problem-solving skills, and the ability to collaborate with clients to address real business challenges. The position offers excellent onboarding, a collaborative culture, and opportunities for career advancement.

Complex Project Manager-SAP HANA

Company: IBM

Location: Mumbai, IN

Posted Dec 05, 2025

IBM Consulting seeks skilled consultants with SAP expertise in project management. The role involves leading teams, managing large-scale strategic projects, and delivering end-to-end implementations. The company values curiosity, continuous learning, and long-term career growth.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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