Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Sr. Manager - Ads Product Policy

Company: Pinterest

Location: USA

Posted Dec 04, 2025

This job posting seeks a Sr Manager Ads Product Policy to lead the ad merchant and spam policy team, oversee policy development, collaborate with stakeholders, and set strategy for Pinterest's Policy team while managing a team of specialists and ensuring alignment with company values.

Sr. Software Engineer (Backend) - AI Tasks

Company: Zapier

Location: North America

Posted Dec 04, 2025

Zapier promotes AI integration in automation, hiring for AI Tasks roles. They seek engineers to build AI features, collaborate with teams, and contribute to scalable systems. The role emphasizes innovation, user experience, and cross-functional collaboration.

Software Engineer - Profile & Community

Company: Airbnb

Location: USA

Posted Dec 04, 2025

This job posting outlines a backend Software Engineer role at Airbnb with responsibilities involving collaboration across teams, building scalable systems, and mentoring engineers. It details required experience, location eligibility, and Airbnb's commitment to inclusion and disability accessibility.

Salesforce/NetSuite Engineering Manager - Commercial Systems

Company: Canonical

Location: EMEA

Posted Dec 04, 2025

Canonical, a leading open-source provider, offers innovative engineering roles with global collaboration and competitive benefits. The company emphasizes growth, excellence, and a distributed work environment.

Consultant - Professional Services Sales

Company: Anaplan

Location: Germany

Posted Dec 04, 2025

This job description highlights a pivotal role in driving professional services opportunities across the Central EMEA region, emphasizing collaboration with sales, customer success, and partner ecosystems to deliver measurable customer outcomes through strategic growth initiatives.

Senior Product Designer II - AI Billing

Company: HubSpot

Location: USA

Posted Dec 04, 2025

The job posting is for a UX team role at HubSpot's Commerce Hub Core Experiences team. The role involves designing AI-driven experiences for onboarding, billing, payment migrations, verification, secure document uploads, payouts, and account tools. The ideal candidate should have experience in high-craft end-to-end product systems, designing AI solutions, and working across complex organizations. The role requires shaping Commerce at HubSpot, crafting innovative solutions, owning end-to-end experiences, designing with craft and system thinking, leveraging data analytics and AI, collaborating across disciplines, measuring, learning, and iterating, and fostering a bold inclusive culture.

Product Manager III - HD/3D Lanes

Company: Mapbox

Location: USA

Posted Dec 04, 2025

Mapbox is a leading platform for location-aware businesses, focusing on autonomous navigation and HD 3D Lane Maps. They seek a Product Manager to redefine the industry, emphasizing innovation, customer focus, and technical expertise.

Account Executive, Mid Market - Hebrew speaker

Company: HubSpot

Location: UK

Posted Dec 04, 2025

HubSpot is evolving from an all-in-one suite into an all-on-one platform to help businesses grow better. The company offers a set of tools that support customer-facing teams, including Marketing, Sales, and Service. HubSpot's flywheel philosophy uses the momentum of happy customers to drive referrals and repeat sales. The MidMarket Account Executive role involves using inbound and outbound selling strategies to find new business and help them grow using HubSpot software.

Automotive Senior Solutions Architect (Korean Speaking)

Company: Mapbox

Location: USA

Posted Dec 04, 2025

Mapbox promotes itself as a leading platform for location-aware businesses, emphasizing its tools for navigation and developer adoption. The job posting highlights opportunities for Solutions Architects to design innovative mobility experiences while collaborating with global partners.

Forward Deployed Engineer

Company: Canopy Connect

Location: USA

Posted Dec 04, 2025

Canopy Connect seeks a Forward Deployed Engineer to scale their API platform, focusing on customer success, technical implementation, and enterprise support. The role offers competitive compensation and growth opportunities.

iOS Software Engineer - Listing Clients

Company: Airbnb

Location: USA

Posted Dec 04, 2025

Airbnb's core business is hosting, which involves improving the host experience, launching new product verticals, and inspiring people to live richer lives by hosting on Airbnb. The company supports hosts who offer individual homes, experiences, service multiple homes, and hotels on the platform. The iOS engineer role focuses on building a delightful user experience for hosts throughout their journey, collaborating with various teams to design and deliver high-quality products on iOS.

Manager - Foundation Observability Architects

Company: Grafana Labs

Location: USA

Posted Dec 04, 2025

This job description highlights a leadership role in Grafana Labs' Observability Architect team, focusing on building high-performing teams, driving customer success through technical expertise, and contributing to scalable solutions. The role offers competitive compensation and opportunities for growth.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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