Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

SAP Tax & Revenue Management Lead

Company: IBM

Location: Doha, QA

Posted Dec 04, 2025

The SAP Tax & Revenue Management (TRM) Lead role is critical for designing, implementing, and optimizing core tax administration processes within the SAP landscape. The position focuses on key functional areas such as registration/deregistration, returns processing, payments, and refunds. The ideal candidate possesses deep expertise in SAP TRM and FICA, experience in public-sector revenue programs, and the ability to translate legislative and operational needs into effective system solutions. The role involves collaborating with various stakeholders to deliver a modern, efficient, and compliant tax administration system.

AI Specialist Intern – Entry Level Sales Program 2026

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM's Technology Sales Internship Program is seeking undergraduate and graduate students to join their Client Engineering team as AI Specialists. The program focuses on developing and deploying AI systems using the watsonx platform, with a collaborative and experiential sales environment. Interns will work on pre and post-sales pilots, solution optimization, collaboration, and staying up-to-date with industry trends.

Package Consultant-SAP FIN FI

Company: IBM

Location: Hyderabad, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on assisting clients with SAP FI module implementation, testing, and support. It requires 12 years of SAP functional experience and knowledge in design, configuration, and testing.

Entry Level IT Lab Administrator 2026

Company: IBM

Location: POUGHKEEPSIE, US

Posted Dec 04, 2025

The text describes a role at IBM Cloud involving IT lab management, cloud technology work, and professional growth opportunities. It highlights IBM's strengths in innovation, global scalability, and career development, emphasizing a supportive environment for technical expertise and collaboration.

Application Developer-EAI

Company: IBM

Location: Hyderabad, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on hybrid cloud and AI solutions. The role involves software development, collaboration with stakeholders, and continuous learning. Required skills include experience with B2Bi Sterling Integrator, Sterling File Gateway, and Sterling Secure Proxy.

Stagiaire Consultant(e) Process Finance et Supply Chain - IBM France - H/F

Company: IBM

Location: Bois Colombes Cedex, FR

Posted Dec 04, 2025

The text is a job posting for a consulting internship at IBM Consulting, a global leader in digital transformation. The role involves working on international projects with major clients, modernizing processes, and leveraging technologies like AI, data, and automation. The internship offers training, career opportunities, and a stimulating work environment.

Salesforce Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as a Salesforce Consultant. The position involves working with clients globally, providing innovative solutions using Salesforce CRM, and collaborating with development teams. The role requires strong communication, analytical, and problem-solving skills, along with Salesforce expertise and the ability to work independently or as part of a team.

Federal Associate Consultant

Company: IBM

Location: WASHINGTON, US

Posted Dec 04, 2025

The text describes the Associate Consultant role at IBM Consulting Federal, highlighting the opportunity to work with diverse clients, focus on professional development, and solve challenging business problems using hybrid cloud and AI technologies. The role requires onsite work in Washington DC and the ability to obtain a federal security clearance.

SAP Finance Senior Managing Consultant

Company: IBM

Location: WARSZAWA, PL

Posted Dec 04, 2025

This job description highlights a career in IBM Consulting focused on SAP Finance Transformation, emphasizing collaboration with global clients, hybrid cloud and AI initiatives, and opportunities to lead projects using advanced technology platforms. The role requires expertise in SAP S4HANA and Central Finance, with a focus on innovation and strategic impact.

Group Manager- Transition

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as a Transitions and Transformations Lead. The position involves working with clients globally, driving digital transformation using agile methodologies, process mining, and AI-powered workflows. The role requires strong leadership, change management skills, and expertise in finance and accounting transitions.

IT Technical Specialist

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The Technical Support Specialist Advisor role at IBM involves providing a full workload of technical services to employees, including software configuration, device setup, upgrades, reimaging, installation, support, and analysis. The position requires excellent communication, customer service, and problem-solving skills, as well as extensive knowledge of various operating systems, applications, and hardware. The role involves leadership, collaboration, and maintaining a professional attitude while delivering high-quality services.

Application Developer-MuleSoft

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. The role involves working on hybrid cloud and AI projects, with opportunities for continuous learning and technology integration. The company values curiosity, empathy, and a quest for knowledge.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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