Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Spark developer (San Jose/CA)

Company: IBM

Location: San Jose, US

Posted Dec 04, 2025

IBM Software is seeking a skilled Software Developer to join their team. The role involves developing and maintaining high-quality software products using various technologies and programming languages. The position requires experience with Apache Spark, Scala, distributed computing, and cloud platforms.

Software development engineer

Company: IBM

Location: Tokyo, JP

Posted Dec 04, 2025

Tokyo Software Development is a part of IBM Research & Development Tokyo Lab, responsible for developing and maintaining software products and infrastructure for the global market. They deliver reliable, high-quality solutions that support the foundations of society, collaborating closely with other IBM Tokyo divisions to provide high-value products to customers worldwide.

BI Data Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM CIC offers a career with opportunities to work with leading professionals, deliver effective solutions, and drive business change using latest technology platforms. The company provides training, promotion opportunities, feedback, recognition programs, and benefits like flexible working, sabbaticals, and pension plans. They seek a Senior Business Intelligence Data Engineer to lead design and delivery of advanced BI reporting solutions using Cognos BI, Cognos Analytics, Tableau, and Qlik.

Microsoft Azure Developer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as an Azure Developer in Slovakia. The position involves designing and developing software solutions based on client requirements, working with cutting-edge Microsoft technologies within MS Azure, and collaborating with customers, developers, and service delivery teams. The role requires hands-on experience with Azure, knowledge of Microsoft development stack, proficiency in English, and strong communication skills.

Data Engineer-Enterprise Content Management

Company: IBM

Location: Hyderabad, IN

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. Responsibilities include designing templates, creating documents, and understanding input/output file formats. Preferred qualifications include a Masters degree and experience with OpenText Exstream.

Manager - Learning Operations

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

IBM seeks a Learning and Knowledge Leader to drive development in Risk & Compliance. The role involves strategic planning, team collaboration, and innovation, emphasizing growth and transformation.

Context Engineer - Public Sector

Company: IBM

Location: London, GB

Posted Dec 04, 2025

IBM CIC offers extensive career growth, training, and a supportive work environment with benefits like flexible working and professional development opportunities. The role emphasizes innovation, collaboration, and technical expertise in hybrid cloud and AI solutions.

Senior SAP Architect S/4HANA Transformation & Cloud (m/w/d)

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The job description for an SAP Application Architect at IBM Consulting highlights the role's focus on defining solutions, leading technical teams, and optimizing system architectures. The position offers a global network of experts, personalized onboarding, career development, performance-based compensation, flexible work models, and attractive additional benefits. The role requires extensive experience in technical SAP consulting, SAP S/4HANA architectures, and S/4HANA transformations, as well as expertise in current SAP transformation models and technologies.

Security Consultant (f/m/x)

Company: IBM

Location: WIEN, AT

Posted Dec 04, 2025

The text is a job description for a Security Consultant role at IBM Client Innovation Center Austria. It outlines the responsibilities, required qualifications, and benefits of the position. The role involves working with clients to develop security solutions, implementing SIEM/SOC concepts, and collaborating with international teams.

Security Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text is a job description for a Security Consultant role in IBM's CISO organization. It highlights the challenges, growth opportunities, and key responsibilities of the role, emphasizing the importance of cybersecurity expertise, technical proficiency, and problem-solving skills.

Software Developer

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The job posting is for a software engineer to join the security product development team in Z systems. The role involves understanding product requirements, decomposing them into technical work items, and driving the quality of deliverables. The ideal candidate should have a strong technical aptitude, experience in cloud and containerized deployments, and a passion for continuous learning.

Application Developer-Cloud Integration

Company: IBM

Location: Pune, IN

Posted Dec 04, 2025

The job role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. Responsibilities include developing new features, fixing defects, configuring API Connect DataPower, and strong communication skills. Required education is a Bachelors Degree, with a Masters Degree preferred. Technical expertise required includes BTech, BE, MCA, MSc IT with 4-5 years of experience, and hands-on experience with API Connect DataPower, REST/SOAP APIs, XSLT Gateway Script, and HTTP methods.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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