Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Application Consultant-DevOps

Company: IBM

Location: Kochi, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on developing and designing mobile solutions, implementing monitoring systems, and driving innovation. It requires a Bachelor's degree, with a preference for a Master's degree, and expertise in designing, integrating, and implementing monitoring systems for on-premise and cloud infrastructure applications.

SAP領域のAMSプロジェクトマネジャー

Company: IBM

Location: Tokyo, JP

Posted Dec 04, 2025

The text describes a role at IBM where employees work with global clients to drive hybrid cloud and AI transformations. It emphasizes the importance of curiosity, continuous learning, and creativity in generating impactful solutions. The role involves project management for SAP application management services, including planning, execution, risk management, and optimization.

Package Specialist-SAP SCM SD

Company: IBM

Location: Ahmedabad, IN

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers, delivering technical and industry expertise to clients worldwide. The position requires strong team player skills, training abilities, and excellent communication and collaboration skills. A Bachelor's degree is required, with a Master's degree preferred. The role demands 5-8 years of hands-on experience in SAP support projects, specifically in SAP SALES AND DISTRIBUTION, with deep knowledge of the module and business domain. Regression testing, system integration testing, and configuring SAP System with SALES AND DISTRIBUTION module are preferred technical skills.

Technology Sales Representative

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The Technology Sales Representative (TSR) at IBM drives revenue growth by building trusted customer relationships, especially at the CxO level. They orchestrate resources to address complex customer requirements with suitable IBM solutions, combining deep technical and industry-specific knowledge with a focus on deal closure and sustainable business development. The role requires strong sales execution, industry acumen, technological understanding, strategic planning, communication skills, and leadership abilities.

SOAR Engineer

Company: IBM

Location: Chennai, IN

Posted Dec 04, 2025

The text describes a career in IBM Consulting, highlighting the importance of long-term relationships, collaboration, and innovation. It emphasizes the need for curiosity, continuous learning, and the ability to work in a fast-paced environment. The role involves incident response, security incident investigation, and threat hunting using SIEM tools like Qradar.

Managing Consultant - SAP OTC S4 HANA

Company: IBM

Location: No City, US

Posted Dec 04, 2025

This job description outlines a role as an SAP consultant with opportunities for growth, collaboration with global clients, and integration of advanced technologies. The position requires expertise in SAP systems, project management, and cross-functional teamwork to deliver innovative solutions for business challenges.

Accounts Receivable Collections Specialist| Fluent in Hebrew & English

Company: IBM

Location: MADRID, ES

Posted Dec 04, 2025

The job posting is for an Accounts Receivable Analyst position at IBM. The role involves maximizing cash flow through collections, dispute resolution, bad debt prevention, and collaboration with internal and external stakeholders. The ideal candidate should have strong problem-solving, communication, and continuous improvement skills.

Senior Research Scientist

Company: IBM

Location: Yorktown Heights, US

Posted Dec 04, 2025

IBM Research is a team dedicated to inventing the future of computing, focusing on developing novel AI methods and models for math and science. The role involves conducting fundamental research, performing experiments, and implementing demonstrations to accelerate solutions for complex problems.

UX Designer

Company: IBM

Location: Mulhuddart, IE

Posted Dec 04, 2025

IBM Software is seeking a designer with experience in user research, strategic thinking, and independent execution to drive the design vision and champion user-centric innovation across the product. The role involves end-to-end design execution, collaborative development, conducting user research, translating insights into designs, sharing work-in-progress designs, advocating for design excellence, and understanding business context. The ideal candidate should have a bachelor's degree, 3-5 years of experience in UX or product design, proficiency in design tools, knowledge of design and UX principles, strong communication skills, self-driven nature, and a portfolio showcasing previous UX design work.

Lead Architect

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM CIC offers a career with opportunities to work with leading professionals, deliver effective solutions, and drive business change using the latest technology platforms. The company provides training, promotion opportunities, diversity and inclusion, work-life balance, and traditional benefits. The role of a Senior Application Architect in Application Automation involves leading the design, development, and implementation of complex automation solutions, mentoring team members, and collaborating with stakeholders.

Senior Mobile Developer Android (m/w/d)

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

This role at IBM Consulting involves leading mobile development for enterprise-scale applications, working with cutting-edge technologies, and collaborating with clients to drive innovation. The position requires strong technical skills, leadership abilities, and a commitment to continuous improvement.

Application Developer-ServiceNow

Company: IBM

Location: Mysore, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on hybrid cloud and AI solutions. It highlights the role of a Software Developer, emphasizing collaboration, continuous learning, and technical expertise. The position offers opportunities to work with clients globally and contribute to innovative projects.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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