Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

DevOps SRE

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

IBM is shifting towards cloud computing and seeking experienced cloud software engineers to join their Continuous Delivery services development team in India, Bangalore. The role involves setting up infrastructure, managing code changes, using open-source tools, participating in architectural discussions, and providing end-user support. The company values innovation, passion for winning in the cloud marketplace, and staying abreast of the latest technologies.

Recruitment Coordinator (RPO)

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 04, 2025

The Recruitment Coordinator role involves scheduling and coordinating interviews, managing travel arrangements, generating offer letters, facilitating background investigations, and performing onboarding activities. The position requires a bachelor's degree, 1+ years of experience in recruitment administration, and experience in the candidate selection process. The role is based in Eastwood 1800.

SAP Functional Consultant - FICO Group Reporting

Company: IBM

Location: Bedford, CA

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role for an experienced SAP FICO Functional Consultant. The position involves working with clients globally, designing and configuring SAP Group Reporting, and collaborating with stakeholders. The role requires 7-10 years of SAP finance experience, expertise in SAP FICO modules, and strong consulting and communication skills.

Application Developer-System i

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to improve hybrid cloud and AI solutions. The role involves end-to-end feature development, collaboration with stakeholders, and requires expertise in RPG, AS400, mainframes, and various tools like JIRA, Confluence, and Change management tools.

Internship: SAP Developer in Ciudad de México

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 04, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. The SAP Consulting Internship Program provides practical skills in a multinational environment. Successful completion opens doors for further development.

Assistente Administrativo - Exclusivo para Pessoas com Deficiência (PcD)

Company: IBM

Location: HORTOLANDIA, BR

Posted Dec 04, 2025

The Administrative Process Assistant role is crucial for IBM's profitable operations, supporting the banking sector and enabling the company to bring innovative technologies to market. The position requires a high school diploma or equivalent, with a bachelor's degree preferred. Key skills include experience with Microsoft Excel, good communication, self-management, flexibility, teamwork, customer relationship, and decision-making capacity. The role involves in-person work at IBM Hortolândia Condomínio Tech Town, Monday to Friday, business hours. Preferred experience includes contract management.

Application Developer-EAI

Company: IBM

Location: Hyderabad, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on hybrid cloud and AI solutions. The role involves working in Client Innovation Centers and Delivery Centers, collaborating with clients globally to drive innovation and adoption of new technology. The position requires hands-on experience in software development, particularly in B2Bi Sterling Integrator, Sterling File Gateway, and Sterling Secure Proxy.

Package Specialist-SAP HR Comp & Payroll

Company: IBM

Location: Shenzhen, CN

Posted Dec 04, 2025

The role involves working as an SAP consultant in IBM Consulting, collaborating with clients globally to deliver innovative solutions using SAP systems. The position requires deep expertise in SAP configuration, SuccessFactors, project management, and knowledge of cloud computing platforms and Agile methodologies.

Application Developer-Hybrid Cloud Manage

Company: IBM

Location: Mumbai, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, highlighting the role of an Application Developer. It emphasizes the importance of long-term client relationships, collaboration, and the use of cutting-edge technology platforms. The role involves translating system requirements into design and development, driving innovation, and working with various technologies and tools.

Associate Business Analyst - Entry Level

Company: IBM

Location: Bedford, CA

Posted Dec 04, 2025

The text describes a Business Transformation Consultant role at IBM, focusing on driving large-scale change across business units and geographies. The role involves working in IBM Consulting Client Innovation Centers, collaborating with stakeholders, and providing industry-leading solutions. Required skills include analytical problem-solving, Agile methodologies, communication, and experience in banking, financial services, or healthcare.

Business Transformation Consultant-Supply Chain Planning

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers to deliver technical and industry expertise to clients worldwide. Responsibilities include configuring Kinaxis Rapid Response, customizing solutions, performing workshops, providing data specification documents, and supporting clients and teams. The position requires a Bachelor's degree, 3+ years of experience, and expertise in supply chain management and Kinaxis platform implementations.

Security Consultant-Infrastructure Security

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career in IBM Consulting, highlighting the opportunities to work with clients globally, collaborate with visionaries, and drive innovation using IBM's technology platforms. The role involves managing and supporting enterprise firewall solutions, performing day-to-day firewall rule management, monitoring security incidents, implementing network segmentation, and ensuring compliance with security standards.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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