Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Data Engineer-Data Platforms-AWS

Company: IBM

Location: Kochi, IN

Posted Dec 04, 2025

This job description outlines a Data Engineer role at IBM Consulting, requiring expertise in Big Data technologies like Spark, AWS cloud platforms, and Hadoop. Responsibilities include developing data solutions, building pipelines, and working with cloud ecosystems. Required qualifications include a bachelor's degree, 4+ years of experience, and certifications in AWS or DataBricks.

Software Developer - Rust Developer

Company: IBM

Location: Mulhuddart, IE

Posted Dec 04, 2025

IBM seeks a Rust Developer to optimize performance-critical components, design high-performance microservices, and collaborate on cross-platform solutions within a dynamic team environment.

Intern 2026:  AI Hybrid Cloud Platforms Research Developer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM Research is seeking highly motivated students for developer internships in ML training and inference for Summer 2026. Interns will gain hands-on experience building infrastructure for machine learning platforms, model inference services, and intelligent agents. The role offers mentorship from experienced engineers and researchers, exposure to next-generation AI platforms, and the opportunity to strengthen development skills in a modern hybrid cloud environment.

Application Developer-System i

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a role at IBM Consulting involving collaboration with clients, innovation in hybrid cloud and AI, and technical expertise in systems development. It outlines responsibilities like solving real-world challenges, working with stakeholders, and mastering technologies like RPG, COBOL, and JIRA. Requirements include education and experience in mainframe technologies and change management tools.

Project Manager - Cyber Security Services

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM CIC offers a career with opportunities to work with leading professionals across industries, delivering effective solutions using latest technology platforms. The company provides training, promotion opportunities, diversity and inclusion, work-life balance, and traditional benefits. The role involves managing complex cybersecurity projects, ensuring scope, schedule, and cost targets are met, and leading cross-functional teams.

Senior Python Developer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a software developer role in IBM Consulting, focusing on writing efficient, secure, reusable, and testable Python code integrated into a CI/CD pipeline. The role involves collaborating with cross-functional teams, participating in code reviews, and documenting code. The developer will work on hybrid cloud and AI projects using the latest technologies.

Package Consultant-SAP HANA Analytics

Company: IBM

Location: Mumbai, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to improve hybrid cloud and AI solutions. The role involves assisting clients with SAP Hana Analytics, leading projects, and conducting testing. A bachelor's degree is required, with a master's degree preferred. 6-12 years of SAP functional experience is required, with expertise in SAP Hana Analytics modules and business requirements gathering.

Manufacturing Systems Architect

Company: IBM

Location: No City, US

Posted Dec 04, 2025

The job posting is for a Manufacturing Systems Architect role at IBM Consulting. The role involves providing architectural leadership for manufacturing systems, including Rockwell Automation platforms, EDI pipelines, and custom GxP applications. The ideal candidate should have deep expertise in fullstack Java development, industrial automation, and enterprise integration, along with experience in GMP environments, validation, and regulatory compliance.

Security Consultant - End point security

Company: IBM

Location: Mumbai, IN

Posted Dec 04, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. The role involves working with visionaries across industries to improve hybrid cloud and AI journeys. IBM provides a supportive culture that encourages curiosity, knowledge, and creative problem-solving. The position requires technical expertise in endpoint security, proxy solutions, and network security, along with strong interpersonal and time management skills.

zSecure assembler backend developer

Company: IBM

Location: Leiden, NL

Posted Dec 04, 2025

IBM is seeking an experienced zOS Security Software Developer for their software lab in Delft, Netherlands. The role involves developing the IBM zSecure portfolio, which adds security assurance layers to IBM Z hardware and software. The position requires expertise in zOS, zVM, and security software like RACF, ACF2, and Top Secret. The team is expanding to web-based capabilities and supporting a mixed on-prem/cloud environment.

EMEA Select Territory marketing internship

Company: IBM

Location: MADRID, ES

Posted Dec 04, 2025

IBM is a company that believes in shaping the world through technology and innovation. They are a catalyst for change, improving businesses, society, and the human condition. The Marketing Communications and Corporate Social Responsibility team tells this story and positions IBM in the market, capturing the attention of clients, partners, the media, and other IBMers. The company values openness, collaboration, trust, and unique ideas, providing a place where employees can bring innovation to life.

Research Intern - Next Generation Systems (3 months)

Company: IBM

Location: Dublin, IE

Posted Dec 04, 2025

IBM Research is seeking candidates for an internship focused on foundational research and engineering to support the next generation of AI workloads. The role involves making agent behavior observable and interpretable, defining performance and reliability metrics, and optimizing serving and orchestration of multimodal models in cloud-native environments. The internship offers a unique opportunity to contribute to frameworks and tools that enhance the robustness, efficiency, and scalability of complex AI systems.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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