Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Package Consultant-SAP HANA FIN CO

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role requiring extensive experience with SAP FICO and India localization. The position involves leading teams, providing functional and technical expertise, and working on complex projects. The role is based in India and requires 100% travel within the country.

Application Developer-Cloud FullStack

Company: IBM

Location: Hyderabad, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on cloud application development and deployment. It highlights the role of a developer in leading projects, working with senior resources, and designing, building, and maintaining cloud environments. The position requires expertise in Java Springboot, Microservices, Kubernetes, Docker, and relational databases, with production support experience being a plus.

Accounts Receivable Collections Specialist| Fluent in German & English

Company: IBM

Location: MADRID, ES

Posted Dec 04, 2025

IBM is seeking a proactive and results-driven Accounts Receivable Analyst to join their AR team. The role involves maximizing cash flow through effective collections, dispute resolution, bad debt prevention, and collaboration with internal and external stakeholders. The ideal candidate should have strong problem-solving, communication, and continuous improvement skills.

Security Engineer

Company: IBM

Location: Kochi, IN

Posted Dec 04, 2025

The job posting is for a Security Engineer with 7+ years of experience in coding and automation to join the Product team. The role involves embedding security practices throughout the software development lifecycle, performing application security assessments, code reviews, and threat modeling, developing secure coding guidelines and automation tools, integrating security checks into CI/CD pipelines, analyzing and remediating vulnerabilities, working with DevOps and SRE teams for secure infrastructure configurations, collaborating with product and engineering teams on security process development, conducting incident response and root cause analysis, and keeping up-to-date with emerging threats and mitigation techniques.

System Support Tech Apprentice

Company: IBM

Location: Austin, US

Posted Dec 04, 2025

IBM offers an apprenticeship program for Systems Support Apprentices to work with experienced engineers and mentors, applying hardware knowledge and learning new technologies. The program provides a nationally-recognized credential and opportunities for full-time roles after graduation.

Application Developer-Microsoft Analytics

Company: IBM

Location: Pune, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on long-term client relationships and collaboration across industries. The role of an Infrastructure Specialist involves supporting infrastructure for various sectors, requiring expertise in Microsoft technologies, SQL, DAX, and Azure. Preferred experience includes C#, PowerShell, and knowledge of DENEB, Vega, and JSON.

Backend Java Developer – End User Monitoring

Company: IBM

Location: Kochi, IN

Posted Dec 04, 2025

IBM Instana is seeking a talented Backend Java Developer to join their End User Monitoring team. The role involves designing, building, and enhancing backend systems for Instana's monitoring solutions, focusing on performance, scalability, and reliability. The developer will collaborate with cross-functional teams to deliver high-quality software used by global enterprises.

Software Developer - Web Developer

Company: IBM

Location: Mulhuddart, IE

Posted Dec 04, 2025

The text is a job description for a Senior Web Developer position at IBM Software. The role involves building and enhancing the Admin UI for the ContextForge gateway proxy and registry using HTMX, Alpine.js, and TypeScript. The position requires experience in frontend development, server-driven UI patterns, and UI/UX design. Testing and quality assurance are also important aspects of the role.

Application Developer-Microsoft Modern Workplace

Company: IBM

Location: Lucknow, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on designing and developing enterprise collaboration and productivity solutions using Microsoft 365 and Power Platform technologies. The role involves working with clients globally, providing technical expertise, and collaborating with stakeholders to deliver effective solutions.

Product Designer - HashiCorp Infrastructure/Self-Serve

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career opportunity at IBM Software, focusing on a team that transforms customer challenges into industry-leading AI-powered cloud-native solutions. The role involves contributing to HashiCorp's offerings, now part of IBM, which empower organizations to automate and secure multi-cloud and hybrid environments. The position is for a Senior Product Designer for Waypoint, aiming to maintain a focus on user experience and identify strategic opportunities for improvement and integration with Terraform.

Payroll Specialist - Managed Payroll Services - UK

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The role of a Payroll Specialist at IBM Consulting involves providing exceptional customer service, processing HR and payroll data, resolving queries, maintaining confidentiality, and supporting continuous improvement. The position requires a bachelor's degree, experience with Oracle HR and Payroll, UK payroll administration, and excellent communication skills.

Application Architect-Microsoft Business Applications

Company: IBM

Location: Kolkata, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, highlighting the company's global presence, collaboration with clients, and focus on hybrid cloud and AI solutions. The role involves working in Client Innovation Centers and Delivery Centers, providing technical expertise and driving innovation for clients across various industries.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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