Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Application Developer-Cloud FullStack

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to improve hybrid cloud and AI solutions. The role involves collaborating with visionaries across industries, using best practice technologies and tools to develop customized systems. Required skills include proficiency in Java Spring Framework, Spring Boot, RESTful APIs, OOP design patterns, ORM tools, and microservices.

Senior Salesforce Developer - Public Sector

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text promotes IBM CIC's career opportunities, highlighting benefits like training programs, career growth, work-life balance, and a supportive work environment. It emphasizes innovation, professional development, and inclusive culture while outlining requirements for a Senior Salesforce Developer role.

Consultant(e) Stagiaire - Banque-Services financiers-Assurances - IBM France - H/F

Company: IBM

Location: Bois Colombes Cedex, FR

Posted Dec 04, 2025

The text is a job description for a consulting internship at IBM Consulting in the Financial Services sector. The role involves supporting clients in various projects related to process optimization, digitalization, operational efficiency, and cognitive projects. The internship requires a Master's degree, strong communication skills, and proficiency in French and English.

Package Consultant-Workday Recruiting

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. Responsibilities include building, automating, and releasing solutions based on client requirements, ensuring integration solutions meet specifications and are delivered on time. Required education is a Bachelor's degree, with a Master's degree preferred. Required technical expertise includes Workday HCM certification, certification in Recruiting, and experience in leading workshops for WD Recruitment modules. Preferred technical expertise includes proficiency in Core HCM and advanced reporting in Workday, strong analytical skills, and excellent oral, written, and interpersonal skills.

Infrastructure Specialist-Azure Platform

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The job role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. The role focuses on identifying and fixing business problems, improving services, troubleshooting technical issues, and requires expertise in Azure IAAS, PASS, and SAAS services, containerization, and security management.

ITスペシャリスト

Company: IBM

Location: Tokyo, JP

Posted Dec 04, 2025

The job posting is for a Japanese-speaking role in Japan, focusing on system development, testing, and maintenance. It requires basic knowledge of system development, testing, and operations, as well as proficiency in Office products like Excel, PowerPoint, Word, email, Slack, and Teams. The role values diversity, inclusion, and the ability to communicate effectively.

SAP HANA SCM EWM Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as a Brand Technical Specialist. The role involves developing client strategies, defining IBM Cloud solutions, creating proof of concepts, and building relationships with stakeholders. The ideal candidate should have deep expertise in Extended Warehouse Management (EWM) and experience in system customizing, RFUI configuration, and integration with other SAP modules.

Entry Level QA/Test Developer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text is a job description for a QATest Developer role at IBM. It outlines the responsibilities, required education, and technical expertise needed for the position. The role involves working with client-server architectures, networking protocols, application development, databases, and creating APIs. The position requires knowledge of Agile and Cloud devOps development methodologies, as well as experience with various programming languages and tools.

HR Onboarding professional

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The Onboarding Specialist role is crucial in delivering a seamless, engaging, and inclusive onboarding experience for new hires at IBM. The role involves managing end-to-end onboarding processes, acting as the primary point of contact for new hires, conducting orientation sessions, collaborating with internal teams, ensuring compliance, and continuously improving onboarding documentation, workflows, and digital tools. The ideal candidate should have strong Japanese language proficiency, a background in HR operations, and a passion for creating positive employee experiences.

Application Developer-Open Source

Company: IBM

Location: Mysore, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on managing and developing C++ applications. It highlights the importance of technical expertise, problem-solving skills, and communication abilities. The role involves working with clients globally and delivering innovative solutions using IBM's technology platforms.

Domain Trainer - Learning

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 04, 2025

The text is a job description for a Service Delivery Management role at IBM Consulting. It outlines the responsibilities, required education, and technical expertise for the position. The role involves ensuring service level agreements are met, managing team performance, documenting processes, conducting team meetings, managing volumes, handling escalations, ensuring business controls, resolving issues, providing training, maintaining backup systems, conducting quality assurance reviews, identifying process improvements, managing change, financial management, and more. The position requires a bachelor's degree and experience with an LMS tool and trainer education background.

Senior Solutions Engineer (HashiCorp)

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Software, specifically in the Solutions Engineering team at HashiCorp. The role involves serving as a trusted advisor to customers, helping them achieve their business outcomes by leveraging HashiCorp's platform capabilities. The position requires strong technical expertise, communication skills, and the ability to collaborate with cross-functional teams.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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