Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

IBM Cloud Data Services Architect

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

This job description outlines a Cloud Architect role focused on designing and implementing cloud database services, requiring expertise in cloud technologies, programming languages, and DevOps practices. The position emphasizes strategic planning, system reliability, and collaboration with teams to deliver high-quality, scalable solutions.

Enterprise Security Architect (m/w/d)

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The job posting is for an Enterprise Security Architect position at IBM Client Innovation Center Germany. The role involves building a secure software development lifecycle, specifying and implementing security measures, creating security concepts, integrating security tools, and working with various technologies and frameworks. The position values diversity and offers opportunities to work with international clients and cutting-edge technologies.

General Accounting - Subject Matter Expert

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 04, 2025

This text describes a Processing Lead role at IBM with responsibilities spanning financial processes, team leadership, and compliance. It outlines required qualifications, key responsibilities, and emphasizes collaboration, continuous improvement, and adherence to regulations.

Administrador Capa Media

Company: IBM

Location: Bogota, CO

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, highlighting the company's global presence, collaboration with clients, and focus on hybrid cloud and AI. The role involves platform administration, automation, and support for incidents and problems, requiring technical skills in areas such as Shell Scripting, Python, and IBM MQ.

(Kaohsiung) Technical Support Representative (Tester)

Company: IBM

Location: Kaohsiung, TW

Posted Dec 04, 2025

The text describes a career in IBM Consulting, highlighting the opportunity to work with global clients, collaborate with visionaries, and improve hybrid cloud and AI solutions. It emphasizes the importance of curiosity, continuous learning, and a culture of evolution and empathy. The role involves executing system integration testing, developing test cases, conducting API testing, logging defects, and collaborating with cross-functional teams.

Quality Engineer-Data

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. Key responsibilities include being a team player, training others, and having strong communication and collaboration skills. Required education is a Bachelors Degree, with required technical expertise in writing complex SQL queries and experience in Azure Databricks. Preferred experience includes excellent communication and stakeholder management skills.

Package Consultant-Workday Absence, Time Tracking, Payroll

Company: IBM

Location: Kolkata, IN

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. As an Infrastructure Specialist, you will support infrastructure for various industries, conduct working sessions with clients, design and implement Workday solutions, and provide subject matter expertise on business process decisions.

Associate Developer 2026

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The role of an Associate Application Developer at IBM Consulting involves working with clients to co-create solutions to major real-world challenges using best practice technologies, tools, and products. The position requires demonstrated programming proficiency, exposure to web services and API, familiarity with generative AI modeling and ethics, and the ability to translate business requirements into technical solutions. The role offers opportunities for professional development, collaboration with cross-functional teams, and working with a variety of technologies and platforms.

Team Lead - IBM Canada Communications

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM is seeking a strategic communications professional to join its Corporate Affairs team as Team Lead for Canada. The role focuses on strengthening IBM's reputation, employee engagement, and market awareness through impactful internal and external communications strategies. The successful candidate will develop and implement a holistic communications plan, guide a diverse team of communications professionals, collaborate with stakeholders, and serve as a trusted advisor on brand stewardship and issues management.

Infrastructure Specialist(デジタル領域)

Company: IBM

Location: Tokyo, JP

Posted Dec 04, 2025

The text describes a role within the IBM group in Japan, where the employee will work with clients across various industries to drive hybrid cloud and AI transformations. The role requires curiosity, continuous learning, and creativity to develop impactful solutions. The position involves designing, building, and optimizing cloud and on-premises infrastructure, with opportunities for leadership and involvement in various project phases.

Accounts Payable Fresh Graduates

Company: IBM

Location: Naga City, PH

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a Procure-to-Pay (P2P) Specialist role. The role involves various responsibilities related to vendor data management, invoice processing, stakeholder collaboration, payment handling, and statement reconciliation. The position requires a bachelor's degree in accounting, finance, or a related field, along with intermediate knowledge of Excel and experience with accounting software or ERP systems. The role is based in Naga City, Cam Sur, and requires flexibility to work in shifts and onsite full-time.

Security Consultant - CyberArk

Company: IBM

Location: Mumbai, IN

Posted Dec 04, 2025

The text describes a career in IBM Consulting, focusing on a role as a CyberArk Operation Support Team Lead. The position involves leading a team, managing CyberArk solutions, ensuring security, and driving continuous improvement. It requires technical expertise, leadership skills, and a commitment to 24/7 operations.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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