Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Planificateur de la demande

Company: IBM

Location: BROMONT, CA

Posted Dec 04, 2025

IBM Bromont is a leading high-tech manufacturing company that values its employees' skills and offers a secure, competitive work environment with flexible hours, comprehensive benefits, and opportunities for personal and professional growth. The role involves maintaining client relationships, managing demand planning, coordinating production activities, and ensuring on-time delivery while handling controlled goods and technologies.

Support Engineer - HashiCorp Vault

Company: IBM

Location: Noida, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Software, focusing on a role in the Support Engineering team for HashiCorp Vault. The position involves troubleshooting complex issues, working with cloud providers, and ensuring customer satisfaction. Required skills include customer management, Linux proficiency, cloud experience, and knowledge of Docker, Kubernetes, SSL/TLS, and OpenSSH.

IBM Maximo (MAS) Project Manager

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career in IBM Consulting, focusing on long-term relationships with clients, working with visionaries across industries, and improving hybrid cloud and AI solutions. It highlights the importance of curiosity, continuous learning, and collaboration in driving meaningful change for clients. The role of an IBM Maximo MAS Project Manager is also outlined, emphasizing project planning, execution, and delivery, as well as leadership and stakeholder engagement.

Advisory User Experience Designer

Company: IBM

Location: Mulhuddart, IE

Posted Dec 04, 2025

This job description seeks a senior designer to lead end-to-end customer experiences for IBM's asset management product, collaborating with cross-functional teams and requiring expertise in UI design, agile methodologies, and AI integration.

Digital Sales Specialist Data Platform for Italian Market - IBM Spain Valencia

Company: IBM

Location: Valencia, ES

Posted Dec 04, 2025

The role of a Digital Sales Specialist at IBM's Data & AI brand involves helping enterprises accelerate their success by improving their ability to understand data and turn it into actionable insights. The position offers excellent onboarding, an industry-leading learning culture, and ongoing development opportunities. The role requires strong consultative tech sales experience, proficiency in digital sales tools, exceptional communication skills, and strong analytical skills.

Application Developer-Microsoft Power Platform

Company: IBM

Location: Mumbai, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as a Microsoft Power developer. The position involves designing, developing, customizing, and supporting application solutions using Microsoft Power Apps. The role requires a Bachelor's degree, 4-6 years of experience in Power Apps, and strong problem-solving and communication skills. IBM Consulting offers a collaborative environment and opportunities for innovation.

Backend Developer Intern

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

This job posting seeks a Backend Developer with expertise in AI/ML technologies, Large Language Models, Python programming, web APIs, and cloud system design. Requirements include a Bachelor's degree and familiarity with analysis pipeline execution.

Technicien en génie physique ou génie métallurgique

Company: IBM

Location: BROMONT, CA

Posted Dec 04, 2025

IBM Bromont is a high-tech manufacturing facility that produces and tests microelectronic components for IBM products and custom logic solutions. The company offers a stimulating work environment with opportunities for technical skill development and team collaboration. The role involves participating in the development and implementation of new assembly processes for next-generation products in a cleanroom environment.

System Services Representative Chicago, Illinois

Company: IBM

Location: Chicago, US

Posted Dec 04, 2025

IBM is hiring a Systems Services Representative for the Chicago IL area. The role involves onsite installation, maintenance, and repair of IBM and multivendor systems and components in a data center environment. The ideal candidate should have previous experience in coordinating hardware and software support, effective communication skills, strong problem-solving abilities, and be a team player.

Thought Leadership and Eminence Specialist

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The role is for a Thought Leadership & Eminence Professional at IBM Consulting to help shape the external presence of consultants and position them as influential voices across industries. The role involves translating complex consulting insights into clear, compelling thought leadership content, building personal brands for consultants, crafting social content strategies, and identifying speaking opportunities at major events. The ideal candidate should have a journalism, communications, marketing, or editorial background, be highly creative, skilled at shaping ideas into multiformat content, experienced in executive communications or thought leadership development, comfortable interviewing experts and distilling complex topics, adept at social media strategy, and strategic and proactive with a strong sense for what resonates with audiences.

ServiceNow Application Architect

Company: IBM

Location: Dallas, US

Posted Dec 04, 2025

The job posting is for a ServiceNow Application Architect role at IBM Consulting. The position involves designing, overseeing, and guiding the development of complex ServiceNow applications. The ideal candidate will have deep expertise in the ServiceNow platform and experience architecting scalable, secure, and high-performing applications across various ServiceNow modules.

Technical support professional for Storage systems

Company: IBM

Location: YOKOHAMA, JP

Posted Dec 04, 2025

The text describes a technical support role for storage products, emphasizing early recovery, root cause analysis, and preventive measures. It highlights the benefits of working with cutting-edge technology, global teams, and real equipment. The role also mentions the opportunity to become a Technical Account Manager (TAM) and work closely with global teams.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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