Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

GARS EMEA Product Analyst

Company: IBM

Location: BUDAPEST, HU

Posted Dec 04, 2025

This text describes a job role within IBM's Global Asset Recovery Service (GARS) focusing on collaboration with departments, compliance management, fraud detection, and business transformation. It outlines responsibilities such as managing external sales activities, ensuring regulatory compliance, and supporting GARS operations. Required qualifications include a bachelor's degree, English proficiency, and experience with SAP and process management.

アカウント・テクニカル・リーダー

Company: IBM

Location: Tokyo, JP

Posted Dec 04, 2025

The text describes a Japanese-speaking role at IBM Japan, where the employee will work closely with clients and experts to drive digital transformation using hybrid cloud and AI. The role involves leading teams, providing technical guidance, and creating innovative solutions. Required skills include architecture design, cloud and data analytics knowledge, and experience in technical roles.

Sr. Performance Analyst

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 04, 2025

The job posting is for a Performance Analysis Engineer position at IBM FlashSystem Storage team. The role involves performance testing, benchmarking, and analysis of IBM FlashSystem products. The ideal candidate should have 5+ years of experience in performance testing and analysis, leadership skills, and knowledge of storage performance benchmarking tools and block storage domain.

Software Engineer - Security

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

IBM Software is seeking talented Platform Security engineers to join their Security Engineering Team. The role involves designing, building, and owning security features in Datastax products, especially for the Astra suite. The ideal candidate should have 4-6 years of relevant experience, solid coding skills in Golang, Java, or Python, and a good understanding of large-scale distributed systems and microservices architecture.

エンタープライズのお客様向け・パートナーセールス

Company: IBM

Location: Tokyo, JP

Posted Dec 04, 2025

The job posting is for a Japanese-speaking sales position at IBM Technology Business Unit in Japan. The role involves proposing and delivering IBM's technology products and services to enterprise customers in key growth areas. The position requires collaborating with partner companies to create business value for large customers. The posting highlights the supportive onboarding training and learning culture at IBM, as well as the opportunity for career growth through continuous skill development.

Sr. Solutions Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career opportunity at IBM Software, specifically in the Solutions Engineering team at HashiCorp. The role involves serving as a trusted advisor to customers, helping them achieve their business outcomes by leveraging HashiCorp solutions. The position requires strong technical expertise, communication skills, and the ability to collaborate with cross-functional teams.

SAP ISU Billing Analyst

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career at IBM Consulting, focusing on long-term relationships with clients, working with visionaries across industries, and improving hybrid cloud and AI journeys. It highlights the role of a managing SAP consultant, responsibilities, required education, technical expertise, and preferred experience.

Lead TRIRIGA Developer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

This job posting outlines a Lead TRIRIGA Developer role requiring collaboration between hiring managers and recruiters, with responsibilities including systems analysis, development, and documentation. It specifies educational qualifications, technical expertise in TRIRIGA and cloud environments, and preferred experience with federal clients and security clearances.

Application Developer-Azure Cloud FullStack

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting as a Software Developer, focusing on hybrid cloud and AI solutions. The role involves end-to-end feature development, stakeholder collaboration, and continuous learning. Required skills include proficiency in .NET Core, React or Angular, and experience with Azure services.

Senior Recruiter - Japan

Company: IBM

Location: Tokyo, JP

Posted Dec 04, 2025

The text describes the role of a Talent Acquisition Partner (TAP) at IBM Japan. TAPs build relationships with hiring managers and business stakeholders, understand their talent needs, and develop robust recruitment strategies. They act as trusted advisors, providing insights on industry trends and consulting on recruitment activities. TAPs also collaborate with the Sourcing Science team to optimize sourcing campaigns and improve recruitment performance.

Senior Data Scientist

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

IBM Consulting is seeking an experienced Data Scientist to develop scalable AI solutions for multiple clients and internal initiatives. The role involves building GenAI solutions using LLMs, embeddings, vector DBs, and RAG pipelines, as well as creating AI agents for multistep tasks. The candidate should have proficiency in Python, experience with AI frameworks, and knowledge of Agile development methodologies.

【広島/福岡】ITスペシャリスト(金融領域)

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text is a job description for a Japanese-speaking role at IBM Japan. The role involves working with clients to design and develop application systems, with opportunities for career growth in technical specialties, IT architecture, and project management. The company values curiosity, continuous learning, and creativity in problem-solving.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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