Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Salesforce Developer

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. The position focuses on designing and developing scalable Salesforce applications, collaborating with stakeholders, implementing service processes, ensuring compliance, and mentoring junior developers. It requires a Bachelor's degree, experience with Salesforce Service Cloud and Field Service Cloud, proficiency in Visual Studio, GitHub, and SFDX, and strong problem-solving, communication, and leadership skills.

Associate User Experience Designer

Company: IBM

Location: Mulhuddart, IE

Posted Dec 04, 2025

The job posting is seeking a talented graduate designer to join a creative design team within IBM Software's Asset Lifecycle Management division. The role involves translating design research into mockups, prototypes, and specifications, collaborating with various stakeholders, and understanding business problems to ensure context for deliverables. The position requires 1-3 years of experience in UI design, proficiency with design tools, strong communication skills, and a positive attitude. Familiarity with modern design trends, including AI and accessibility, is preferred.

Ingénieur électrique en support à la production

Company: IBM

Location: BROMONT, CA

Posted Dec 04, 2025

Lusine dIBM à Bromont est une entreprise de fabrication de haute technologie qui valorise ses employés et offre un environnement de travail stimulant. Le poste d'ingénieur électrique consiste à développer et soutenir les processus de test en fabrication pour les cartes de la gamme IBM, contribuant à la validation électrique des cartes avancées et à la croissance de l'usine.

SAP MM-PUR Lead (TAX)

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text is a job description for a SAP MM Lead position at IBM Consulting. The role involves leading the Materials and Purchasing functional area in a large-scale SAP S/4HANA implementation project, focusing on Procure-to-Pay processes. The position requires strong experience in end-to-end SAP MM projects, leading functional teams, and knowledge of Brazilian localization, tax, and import functionalities. The role offers opportunities for career growth and development in a collaborative environment.

Package Consultant-SAP HANA SCM MM

Company: IBM

Location: Ahmedabad, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to improve hybrid cloud and AI solutions. The role involves assisting clients in selecting, implementing, and supporting SAP Supplier Relationship Management and Materials Management modules. The position requires SAP functional experience, project management skills, and the ability to lead teams in client-facing setups.

DevOps Lead Engineer and Build Master

Company: IBM

Location: Leiden, NL

Posted Dec 04, 2025

The job posting is for a DevOps engineer position at IBM IntelliMagic in Leiden. The role involves developing and maintaining test frameworks, build scripts, and automation systems for mainframe and storage systems performance management software. The ideal candidate should have a strong technical background, problem-solving skills, and the ability to work well with developers and testers.

Package Consultant-SAP UX

Company: IBM

Location: Kolkata, IN

Posted Dec 04, 2025

This job description outlines a career in IBM Consulting focused on hybrid cloud and AI solutions, requiring expertise in SAP platforms and mobile app development. It highlights collaboration with global clients and technical skills in enterprise mobility architecture.

Associate Package Consultant - Entry Level (Baton Rouge, LA)

Company: IBM

Location: BATON ROUGE, US

Posted Dec 04, 2025

IBM Consulting offers a Associates Program for university hires, providing opportunities to work with diverse clients worldwide. The role involves assisting clients in selecting, implementing, and supporting application packaged solutions. The company focuses on professional development, continuous learning, and personal growth in a culture of coaching and career advancement.

Application Architect-EAI

Company: IBM

Location: Shenzhen, CN

Posted Dec 04, 2025

The text describes a role as an Architect in IBM Consulting, involving collaboration with stakeholders, strategic analysis, modernized solution design, agile development, cloud application testing, and optimization of digital modernization assets. Required and preferred education and technical expertise are listed.

Data Engineer - Data Integration

Company: IBM

Location: Cairo, EG

Posted Dec 04, 2025

The text describes a job role requiring data architecture development, KPI tracking, business report creation, and data-driven optimization. It outlines educational qualifications, technical expertise in data science and visualization tools, and preferred skills like Python and NLP. The position emphasizes analytical and collaborative abilities for stakeholders.

SENIOR DATA STRATEGIST

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a Senior Data Strategist role at IBM Cloudability, focusing on multicloud cost data architecture, strategic vision, and collaboration with cross-functional teams. It outlines technical requirements like SQL expertise, data modeling, and cloud platform experience, emphasizing strategic thinking and business impact.

Estágio em Contas a Pagar

Company: IBM

Location: HORTOLANDIA, BR

Posted Dec 04, 2025

The text promotes IBM Consulting as a career opportunity emphasizing long-term relationships, innovation, and professional growth. It highlights collaborative work with clients, technological ecosystems, and skills development through projects and mentorship programs.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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