Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Data Engineer-Data Platforms-Azure

Company: IBM

Location: Kochi, IN

Posted Dec 04, 2025

The role of an Associate Software Developer at IBM involves working in a Client Innovation Center, collaborating with diverse teams, implementing predictive models, designing enterprise search applications, and building data integration programs. The position requires a Bachelor's degree, expertise in Azure Databricks, Python, SQL, and Azure DevOps, and strong communication skills.

Oracle Cloud Financials Architect

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on supporting client engagements for Oracle Cloud Financials implementations. It highlights the required education, technical expertise, and experience needed for the role, including 10+ years of ERP implementation experience and knowledge of GASB Accounting and Reporting.

Supply Chain Security Specialist - MALTA

Company: IBM

Location: Malta, US

Posted Dec 04, 2025

The Supply Chain Security Specialist role in Malta, New York involves ensuring best security practices within a commercial microelectronics manufacturing supply chain ecosystem. The position requires a National Security Clearance at the SECRET level, CompTIA Security+ or higher certification, and involves duties such as implementing security requirements, security training, risk management, and change management.

Systems Expert Labs Delivery Consultant

Company: IBM

Location: CANBERRA, AU

Posted Dec 04, 2025

The text describes a role in IBM Technology Expert Labs, emphasizing career growth, delivering world-class services, solving complex client challenges, and providing technical expertise. It highlights responsibilities like solution engineering, technical support, and professional development, along with required education and experience in IBM technologies.

Java Developer - Leicester

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text promotes IBM CIC's job opportunities, highlighting career growth, training programs, flexible work arrangements, and a supportive work environment. It emphasizes innovation, professional development, and a culture of inclusivity while outlining technical requirements for a Java Developer role.

Red Hat Solutions Growth Leader

Company: IBM

Location: San Jose, US

Posted Dec 04, 2025

The job posting describes a growth leader role combining technical and sales skills to lead IBM Technology IBM Consulting and Red Hat team members. The role involves working with clients to use Red Hat technology in their enterprise, integrated by IBM Consulting. The position requires strong experience in running technical go-to-market campaigns in application transformation and cloud infrastructure, as well as the ability to build relationships with CXOs and their teams.

Senior Managing Consultant SAP Treasury

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

This job description outlines a senior SAP consultant role at IBM Consulting, emphasizing collaboration with global clients, expertise in SAP systems and hybrid cloud/AI solutions, and opportunities for professional growth through diverse projects and skill development.

Apptio Strategy Advisor - IBM Germany (f/m/x)

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The Strategy Advisor role at Apptio focuses on driving customer success through strategic leadership, TBM expertise, and cross-functional collaboration. It requires strong communication, innovation, and the ability to influence at all organizational levels.

Package Consultant-SAP HANA Master Data Governance

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as a senior SAP Consultant. The position involves working with clients globally, delivering high-quality SAP solutions, and leveraging expertise in SAP Data Management Tools. The role requires 5-12 years of experience and offers opportunities for skill development and industry understanding.

Oracle DBA L2

Company: IBM

Location: Navi Mumbai, IN

Posted Dec 04, 2025

The job description outlines the responsibilities of an Oracle DBA L2, including monitoring database health, managing user access, handling backups and recovery, troubleshooting issues, and collaborating with teams. It also lists the required and preferred education and experience.

System Database Administrator: IDMS - Mainframe COBOL

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as an IDMS Database Administrator. The role involves working with clients, assisting with modernization conversion projects, and resolving issues related to IDMS and COBOL. The position requires excellent understanding of IDMS, COBOL programming skills, and experience in database administration and performance tuning.

Mainframe System Administrator Apprentice

Company: IBM

Location: Dallas, US

Posted Dec 04, 2025

IBM offers an apprenticeship program for aspiring mainframe system administrators. The program provides hands-on experience, training, and mentorship to develop skills in mainframe computing, system administration, and related technologies. Apprentices work collaboratively in teams, contribute to projects, and earn digital credentials upon completion.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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