Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Enterprise Intel and Crisis Analyst

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a role focused on expanding crisis management operations across an enterprise, improving capabilities, and applying AI to enhance efficiency. It requires strong leadership, communication, and decision-making skills, along with experience in crisis management and understanding of regional dynamics.

Business Transformation Consultant - Entry level

Company: IBM

Location: Bedford, CA

Posted Dec 04, 2025

This job description outlines a role in IBM Consulting, focusing on client collaboration, technology innovation, and project management. It highlights required skills and responsibilities, emphasizing strategic impact and technical expertise.

Senior Managing SAP Consultant - HANA FI FSCM (m/w/d)

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

This job description highlights IBM Consulting's focus on long-term client partnerships, innovation in hybrid cloud and AI solutions, and career development opportunities. It emphasizes collaboration with global clients, technical expertise in SAP systems, and professional growth through training and mentorship programs.

IBM Innovation Studio Manager

Company: IBM

Location: Tokyo, JP

Posted Dec 04, 2025

IBM Japan is looking for an experienced studio leader to join their marketing communications and CSR team. The role involves developing and executing a studio strategy to drive brand awareness, generate leads, and achieve business goals. The ideal candidate should have a marketing degree, 5+ years of sales or consulting experience, and 5+ years of people management experience. Strong leadership, strategic planning, innovative thinking, and excellent communication skills are required.

Genesys Consultant and Team Lead

Company: IBM

Location: Giza, EG

Posted Dec 04, 2025

The text describes a career in IBM Consulting, focusing on delivery leadership, solution architecture, client management, requirements design, cross-functional team coordination, contact center platform expertise, and continuous improvement. It highlights the role's responsibilities, required education, technical expertise, and preferred experience in contact center transformation programs and Genesys Cloud CX solutions.

2026 Intern: IBM Quantum Research Scientist

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM Research is a team dedicated to inventing the future of computing technology. They focus on quantum computing research, including superconducting qubits, quantum control, error correction, algorithms, machine learning, and compilers. The company collaborates with Fortune 500 companies, academic institutions, and the open-source Qiskit community to advance quantum computing technology and make it broadly usable and accessible.

Senior SAP SCM APO

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on SAP APO Senior Consultant role. It highlights the importance of long-term client relationships, collaboration, and technical expertise in supply chain processes. The role involves working in Client Innovation Centers and Delivery Centers, driving innovation and adoption of new technology.

Application Developer-ReactJS

Company: IBM

Location: Mumbai, IN

Posted Dec 04, 2025

This job description outlines a role at IBM Consulting's delivery centers, focusing on technical expertise in frontend development, problem-solving skills, and requirements for JavaScript, ReactJS, and cloud technologies. It details educational qualifications and preferred experience in modern tools and frameworks.

Application Developer-RDBMS

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on the role of an Application Developer. It highlights the importance of teamwork, communication, and collaboration skills. The role involves translating system requirements into design and development, working in an agile environment, and collaborating with clients globally. The position requires a Bachelor's degree, strong knowledge of database design and development using PL/SQL, proficiency with Oracle databases, and experience in SQL tuning and optimization.

Data Scientist (m/w/d) mit guten Deutschkenntnissen

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. Data Scientists at IBM work on solving business problems using leading-edge tools and technologies, with a focus on data analysis, model development, and communication of results to both technical and non-technical audiences.

Package Specialist-SAP Basis

Company: IBM

Location: Mumbai, IN

Posted Dec 04, 2025

This job description outlines a role in IBM Consulting's SAP BASIS Administration team, focusing on HANA implementations, migrations, and cloud integration. The position requires 6+ years of experience with SAP systems, collaboration with global teams, and expertise in Fiori setup and cloud platforms.

Application Developer-AWS Cloud FullStack

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

This text describes a Software Developer role at IBM Consulting, emphasizing collaboration with global clients on hybrid cloud and AI initiatives. The position involves comprehensive feature development, stakeholder collaboration, and continuous learning. Required skills include expertise in programming languages and container-based solutions, with preferred experience in distributed systems and development lifecycle tools.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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