Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Business Transformation Consultant-Procurement

Company: IBM

Location: Kolkata, IN

Posted Dec 04, 2025

The role is a Business Transformation Consultant at IBM Consulting, working in Client Innovation Centers. The position involves client-facing responsibilities, leading consulting lifecycle phases, and implementing solutions using IBM's offerings. Preferred qualifications include a Master's degree, experience with Manhattan Active WMS, and proficiency in API testing and data exchange.

Application Consultant-Mobile

Company: IBM

Location: Taipei, TW

Posted Dec 04, 2025

The text describes a career in IBM Consulting, focusing on integration architecture expertise, cross-system communication, scalable system design, new system integration planning, and future-ready integration roadmapping. It requires extensive experience in EAI platforms, banking systems, and integration technologies.

Students, boost your IT career with us!

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career in IBM Consulting, highlighting the opportunities for collaboration, innovation, and growth. It emphasizes the importance of curiosity, adaptability, and teamwork in working with clients across various industries to improve their hybrid cloud and AI journey using IBM's technology platforms.

Senior Database Reliability Engineer

Company: IBM

Location: BUDAPEST, HU

Posted Dec 04, 2025

The IBM Cloud Databases ICD team is seeking cloud developers with a passion for automating, running, and operating databases. The role involves developing configuration scripts, tooling, and automation for databases in a highly available Kubernetes-based cloud environment. The team offers various benefits and opportunities for growth.

Technical Consultant-Threat Detection Content & Administration

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. The SIEM Administrator will administer the deployed SIEM service, have hands-on experience in deploying SIEM solutions, and possess strong knowledge of cybersecurity frameworks and query languages.

Senior Managing SAP Consultant PP - MTD Lead

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

This job posting describes a senior SAP consultant role at IBM Consulting, focusing on leading SAP solution design, implementation, and delivery for clients across industries. The role requires deep expertise in SAP S/4HANA, project management skills, and knowledge of AI, cybersecurity, and manufacturing processes.

Application Developer – Cloud Fullstack (m/w/d)

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career in IBM Consulting, highlighting the opportunities to work with clients globally, collaborate with visionaries, and leverage IBM's technology platforms. It emphasizes the importance of curiosity, continuous learning, and problem-solving skills. The role of an Application Developer in Cloud Fullstack involves designing, developing, and deploying cloud-based applications using various technologies and frameworks.

Junior ML Engineer

Company: IBM

Location: Krakow, PL

Posted Dec 04, 2025

IBM Automation and AI group is seeking an experienced AIML Engineer specializing in Large Language Models (LLMs) to join their AIML Center of Excellence team. The role involves collaborating with cross-functional product teams to implement cutting-edge AI capabilities across IBM's Automation product portfolio. Key responsibilities include data collection and management for LLM evaluation and training, LLM integration and implementation, and establishing AIML best practices and innovation.

Package Specialist-SAP HANA Master Data Governance

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The job role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. The role includes assisting clients in SAP MDG selection, implementation, and support, as well as participating in implementations, developing master data maintenance solutions, and leading data migration and cleansing initiatives. The position requires a Bachelor's degree, 12+ years of industry experience, and expertise in SAP Data Management Tools and MDG configuration.

Software Engineer - Quality and Performance – Distributed Systems (Serverless NoSQL Platform)

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Software, specifically focusing on the role of an engineer in the Quality Engineering and Performance team. The team is building Astra Serverless, a distributed serverless NoSQL data service powered by Apache Cassandra and extended with native Vector and AI capabilities. The role involves designing and developing frameworks for end-to-end and chaos testing of distributed serverless systems, ensuring reliability, performance, and correctness under unpredictable workloads.

B2B Integration - Senior Consultant

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes the role and responsibilities of an IBM B2B Integration Sterling Data Exchange Delivery Consultant. It highlights the importance of being a trusted advisor, providing best-in-class solutions, and working collaboratively with teams. The role requires strong technical expertise in IBM Sterling B2B Integration and Managed File Transfer products, as well as excellent communication and problem-solving skills.

Package Consultant-SAP HANA FIN TR

Company: IBM

Location: Kolkata, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to improve hybrid cloud and AI solutions. The role involves leading projects, implementing new functionalities, and providing technical expertise in SAPFINTR. Preferred qualifications include HANA implementation experience and strong problem-solving skills.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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