Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Senior SAP FICO Consultant

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting as a senior SAP Consultant. The role involves working closely with clients to deliver high-quality SAP solutions, leveraging the latest technologies and methodologies. The position requires a strong background in SAP configuration, process knowledge, and experience with SAP S/4HANA. The company values long-term relationships, collaboration, and making meaningful changes for clients.

QA Automation Engineer

Company: IBM

Location: Krakow, PL

Posted Dec 04, 2025

The text describes a career opportunity at IBM Software, focusing on a role as a QA Quality Assurance Test Automation Developer. The position involves designing test plans, executing test cases, and implementing test automation in CICD pipelines. The role requires proficiency in Selenium, Python, API testing, and agile methodologies. It emphasizes collaboration with development teams and delivering quality software products.

Senior SAP SCM Consultant

Company: IBM

Location: MILANO, IT

Posted Dec 04, 2025

The text is a job description for a seasoned SAP Program Manager at IBM Consulting. The role involves leading and managing multiple SAP programs and projects, developing project plans and budgets, managing risks and issues, ensuring quality control, building relationships with stakeholders, and mentoring team members. The ideal candidate should have a bachelor's degree, at least 10 years of project management experience with 5 years in an SAP environment, and strong leadership, communication, and problem-solving skills.

Business Development Leader for California

Company: IBM

Location: Irvine, US

Posted Dec 04, 2025

The SLED industry is experiencing significant growth, with plans to exceed $600M. The role of Business Development Leader (BDL) is crucial in building a sales pipeline of IBM Consulting opportunities across three growth platforms. The BDL will work closely with Lead Client Partners (LCP) to develop client relationships, identify business objectives, and implement a business development strategy for the territory.

Senior Tech Recruiter

Company: IBM

Location: BUDAPEST, HU

Posted Dec 04, 2025

The role is for an experienced recruiter to lead end-to-end hiring for a cutting-edge R&D organization, partnering with global stakeholders to source exceptional talent for advanced software products. The position offers global collaboration, impact on technology, limitless learning opportunities, and a focus on inclusion and diversity.

Package Consultant-Industry Packages

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on long-term client relationships and collaboration across industries. The role requires extensive experience with Apriso, knowledge of MES processes, strong SQL skills, and the ability to create data visualizations. A bachelor's degree is required, with a master's degree preferred.

PROCESS DELIVERY SPECIALIST-LEAD TO CASH

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as a Process Analyst in the Order to Cash (O2C) domain. The role involves processing accounts receivable, preparing journal entries, reconciling accounts, and meeting client service level agreements. The position requires a bachelor's degree, preferably a master's degree, and experience in enhancing cash application automation and reducing complexity in assigned accounts.

Package Consultant-Oracle ERP Cloud Financials

Company: IBM

Location: Kolkata, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as a Managing Consultant. The position involves working with clients globally, shaping solutions within Oracle Cloud, and driving innovation and adoption of new technology. The role requires extensive experience in Oracle ERP and Fusion Financials, as well as client-facing skills and knowledge of tax and statutory requirements.

Corporate Account Manager

Company: IBM

Location: AMSTERDAM, NL

Posted Dec 04, 2025

The text describes a career opportunity at IBM Software, focusing on a role as a Corporate Account Manager. The position involves managing the lifecycle of infrastructure and security, enhancing IBM's cloud solutions, and ensuring enterprises achieve efficiency, security, and scalability in their cloud journey. The role requires 2+ years of complex full cycle sales closing experience, success in managing both inbound and outbound sales motions, familiarity with cloud and infrastructure software, and a strong executive presence.

Senior SAP Project Manager | Complex Delivery & Governance

Company: IBM

Location: AMSTERDAM, NL

Posted Dec 04, 2025

The text describes a highly experienced SAP Project Manager with 15+ years of expertise in delivering complex SAP programs across global enterprises. The individual is skilled in managing end-to-end project lifecycles, multivendor delivery models, and seamless integrations across SAP and non-SAP landscapes. They are recognized for strong execution control, risk mitigation, and ability to drive successful cutovers, testing cycles, and phased deployments.

Application Consultant-Banking

Company: IBM

Location: Taipei, TW

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, highlighting the role of an Application Consultant who works closely with clients to improve their hybrid cloud and AI journey. The position requires strong technical skills, experience in system analysis and design, and the ability to develop proposals, analyze requirements, and plan future architecture. The role offers opportunities for learning, working across disciplines, and developing a deep understanding of different industries.

Data Engineer-Data Platforms-Azure

Company: IBM

Location: Kochi, IN

Posted Dec 04, 2025

The role of an Associate Software Developer at IBM involves working in a Client Innovation Center, collaborating with diverse teams to gather, store, and process data using various technologies. The position requires implementing predictive models, designing enterprise search applications, and working in an Agile environment. Strong communication skills and the ability to communicate with both technical and non-technical audiences are essential.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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