Technical Support Jobs

1,350,001 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Data Engineer-Data Platforms

Company: IBM

Location: Hyderabad, IN

Posted Dec 20, 2025

This job description outlines a Data Engineer role at IBM, emphasizing responsibilities such as designing solutions, continuous improvement through agile frameworks, and required expertise in technologies like Apache Spark, Hadoop, Python, and cloud platforms. It highlights both technical skills and collaborative teamwork expectations.

Snowflake Data Engineer

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 20, 2025

This job description outlines a role as a Snowflake and ETL developer for IBM Consulting, focusing on data solutions for electric utility initiatives. The position emphasizes collaboration with clients, innovation in hybrid cloud and AI, and career growth through technical expertise and strategic partnerships.

Solution Consultant-Talent Transformation BPO

Company: IBM

Location: DALIAN, CN

Posted Dec 20, 2025

This text describes a career opportunity at IBM Consulting focusing on BPO solution design with emphasis on collaboration, innovation, and long-term career growth. It outlines responsibilities, required education, technical expertise, and soft skills needed for the role.

Researcher - Talent Acquisition Team

Company: IBM

Location: Multiple Cities

Posted Dec 20, 2025

This role involves leading high-impact research projects to support executive hiring, ensuring diversity in talent pipelines, and collaborating with stakeholders to align research with business strategies. Requires a bachelor's degree and expertise in talent intelligence.

ESRI Utility Network FTE

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 20, 2025

The text describes a role at IBM Consulting involving client collaboration, innovation in technology adoption, and career growth opportunities. It highlights technical expertise, strategic partnerships, and a culture of continuous learning and problem-solving.

Stagiaire – PMO Integration Hub - IBM France H/F

Company: IBM

Location: Bois Colombes Cedex, FR

Posted Dec 20, 2025

This text promotes a junior consultant role at IBM's Integration Hub, emphasizing opportunities in digital transformation projects, international collaboration, and professional development. It highlights the company's leadership in technology and the benefits of joining a global team with expertise in SAP, Salesforce, and cloud solutions.

Consultant, Data Engineering

Company: IBM

Location: Multiple Cities

Posted Dec 20, 2025

IBM seeks a Data Engineer to design Snowflake solutions, requiring expertise in data pipelines, cloud platforms, and collaboration. The role offers flexibility and integration into IBM's organization post-acquisition.

Data Engineer-Business Intelligence - 5658115

Company: IBM

Location: NO City, BR

Posted Dec 20, 2025

The text describes a role in IBM Consulting focused on AI and data engineering, emphasizing collaboration, innovation, and career growth. It highlights responsibilities like designing AI systems, working with global teams, and required skills in machine learning and MLOps. The tone is promotional and confident about the opportunities and technologies involved.

Software Developer - Java

Company: IBM

Location: BANGALORE, IN

Posted Dec 20, 2025

This job posting seeks a Java Developer with expertise in Java 21, Spring Boot, and modern enterprise technologies. Responsibilities include designing applications, integrating messaging systems, and using AI-driven tools for modernization. Requirements emphasize experience with specific frameworks, cloud-native architectures, and DevOps practices.

Full Stack .Net Developer

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 20, 2025

IBM Consulting offers roles in application development with Microsoft technologies, emphasizing innovation, client collaboration, and career growth opportunities through strategic partnerships and technical expertise.

Application Developer-Microsoft .NET

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 20, 2025

This text promotes a Software Developer role at IBM Consulting, emphasizing collaboration on hybrid cloud and AI projects, career growth opportunities, and innovative problem-solving in a supportive technical environment.

Senior Solutions Architect

Company: IBM

Location: Multiple Cities

Posted Dec 20, 2025

This text promotes IBM Consulting's career opportunities, emphasizing long-term client relationships, innovative solutions, and professional growth. It outlines the role of a Solution Architect, required expertise, and the company's focus on delivering impactful results through collaboration and technical expertise.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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