Technical Support Jobs

1,350,001 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Solution Architect-Cognitive Computing

Company: IBM

Location: Taipei, TW

Posted Dec 20, 2025

This text describes a job opening for an AML Solution Architect requiring technical expertise in AML compliance systems, SQL proficiency, API integration skills, and knowledge of AML regulations. It outlines responsibilities including system design, regulatory compliance, and problem-solving in AML implementations.

Managing Consultant - SAP (MM) Procure to Pay

Company: IBM

Location: Multiple Cities

Posted Dec 20, 2025

This job description highlights a career in IBM Consulting with opportunities for professional growth, collaboration with global clients, and leadership in SAP solutions. It emphasizes strategic roles, technical expertise, and project management skills required for success in the position.

Cloud System Administrator

Company: IBM

Location: Multiple Cities

Posted Dec 20, 2025

This job description outlines a Cloud System Administrator role with responsibilities in managing Azure and GCP cloud infrastructure, requiring expertise in networking, security, and Kubernetes. The position emphasizes collaboration, mission-critical operations, and career growth within IBM's supportive culture.

Data Engineer-Business Intelligence

Company: IBM

Location: Pune, IN

Posted Dec 20, 2025

This role involves leading IBM's innovation through system development, driving global impact with technical expertise and career growth opportunities. The position emphasizes collaboration, agile environments, and access to advanced tools, positioning candidates to shape enterprise solutions and contribute to IBM's success.

Full Stack Developer (Golang)

Company: IBM

Location: Kochi, IN

Posted Dec 20, 2025

The role involves designing scalable backend and frontend solutions, working with modern technologies, and contributing to cloud-native innovations. IBM emphasizes growth, collaboration, and continuous learning in a dynamic environment.

SAP HANA FIN-FSCM

Company: IBM

Location: Bogota, CO

Posted Dec 20, 2025

This text describes a senior SAP Consultant role at IBM Consulting, emphasizing collaboration, innovation, and career growth. It highlights responsibilities involving SAP solutions, client partnerships, and technical expertise in areas like CLM and HANA. The role offers opportunities for skill development and impactful client work.

Technology Partner Specialist - Service

Company: IBM

Location: Mumbai, IN

Posted Dec 20, 2025

IBM's role focuses on driving revenue growth through collaboration with partners, leveraging hybrid cloud and AI technologies, and fostering innovation. The position emphasizes career development and impactful solutions while promoting a supportive culture for global teams.

SAP Revenue Accounting and Reporting Managing Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 20, 2025

This job posting highlights a senior SAP consultant role focused on revenue accounting and reporting solutions, requiring expertise in SAP S4HANA Finance modules, IFRS standards, and industry-specific implementations. The position emphasizes leadership in project delivery, innovation, and leveraging worldclass expertise to drive financial transformation for clients.

Digital Sales Specialist Automation Platform for UKI Market - IBM Dublin

Company: IBM

Location: Mulhuddart, IE

Posted Dec 20, 2025

The text describes a Digital Sales Specialist role at IBM, emphasizing collaborative opportunities, career growth, and impactful work. It highlights the company's commitment to innovation, client success, and professional development through excellent onboarding and learning culture.

Penetration Tester

Company: IBM

Location: Pune, IN

Posted Dec 20, 2025

The text describes IBM's infrastructure role requiring cybersecurity expertise in penetration testing, emphasizing skills in automated/manual testing tools like BurpSuite/ZAP, OWASP Top 10 vulnerabilities, and security methodology analysis for infrastructure protection.

Líder Técnico Mainframe – DB2, COBOL e Automação

Company: IBM

Location: Multiple Cities

Posted Dec 20, 2025

This text describes a career in IBM Consulting emphasizing global collaboration, innovation in hybrid cloud and AI, technical leadership in Mainframe solutions, and opportunities for career growth. It highlights impactful work with clients, technical expertise requirements, and a culture of evolution and empathy.

Application Developer-MuleSoft

Company: IBM

Location: Hyderabad, IN

Posted Dec 20, 2025

This role involves collaborating with global clients to innovate in hybrid cloud and AI, emphasizing teamwork, technical expertise, and career growth opportunities.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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