Technical Support Jobs

1,350,924 open positions · Updated daily

With the rapid rise of SaaS, cloud infrastructure, and AI‑driven customer service, the demand for technical support teams has never been higher. Companies are investing in help desks that resolve issues faster and keep customer satisfaction above 95%, driving a surge in Tier‑1 and Tier‑2 positions that cover Windows, macOS, Linux, networking, and cloud services.

Jobs range from Help Desk Analyst to Support Engineer, Incident Response Specialist, and Customer Success Manager. Typical responsibilities include ticket triage in Zendesk or ServiceNow, remote desktop assistance via TeamViewer, scripting with PowerShell or Bash, and escalation to Tier‑3 experts for complex network or security problems.

Salary transparency is essential for agents who hold certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator. Knowing the exact pay brackets for remote, on‑site, or hybrid roles lets professionals negotiate fair compensation and recognize the true value of their skills in keeping businesses online.

Hardware Logic Design MA/MSC Student

Company: IBM

Location: Givatayim, IL

Posted Dec 04, 2025

The job posting is for a digital design position at IBM, requiring a Bachelors degree in Electrical Engineering, fluency in Hebrew and English, and experience with VHDL or Verilog. The role involves designing logic functions, simulation testing, static timing analysis, and closure. Preferred experience includes knowledge of computer microarchitectures, Python programming, and verification methodologies.

Lead ServiceNow Developer (Module: ITOM/ITAM)

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 04, 2025

The text describes a career in IBM Consulting, highlighting the opportunities for collaboration with clients, working with visionaries, and leveraging IBM's technology platforms. It emphasizes the importance of curiosity, continuous learning, and the ability to drive meaningful change. The role of an Application Developer with expertise in ServiceNow is also mentioned, focusing on development, customization, and implementation of ServiceNow modules.

Application Developer-Oracle eBS

Company: IBM

Location: Mumbai, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on developing partnerships, creating technical solutions, and implementing plans to support Oracle ERP Cloud suites. It requires strong communication skills, experience with Agile, Scrum, DevOps, and Oracle technologies, and the ability to work on-site in shifts.

Package Specialist-SAP HANA Basis

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. Responsibilities include implementing and configuring SAP SLT systems, designing data replication processes, performing data mapping and transformation, monitoring data quality and integrity, optimizing system performance, and supporting change management activities.

Order to Cash Practitioner

Company: IBM

Location: Naga City, PH

Posted Dec 04, 2025

IBM seeks an Order to Cash Practitioner to handle transactional tasks, collaborate with clients, and drive innovation. The role requires expertise in accounting, ERP systems, and strong communication skills, offering opportunities to solve complex problems and lead in technology.

Hardware Verification Engineer

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The job description for a CPU Processor Verification Engineer at IBM highlights the opportunity to work on cutting-edge systems driving the quantum revolution and AI era. The role involves leading the development of verification environments, testbenches, and testcases for IBM server processors, ASICs, and SoCs. Required expertise includes extensive experience in functional verification, computer architecture, processor core design, cache coherency, memory subsystems, IO subsystems, and various verification methodologies and tools.

Business Transformation Consultant-Supply Chain Planning

Company: IBM

Location: Kolkata, IN

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers to deliver technical and industry expertise to clients worldwide. Responsibilities include configuring Kinaxis RapidResponse, performing workshops, providing data specification documents, and supporting clients and teams. The position requires a Bachelor's degree, 5+ years of experience in business software consulting, and at least one Kinaxis project implementation as a Lead or Solution Architect.

Software Engineer - Cloud Database

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

IBM Software is seeking talented software engineers passionate about distributed systems to join their team. The role involves designing and implementing new database features for Astra, a cloud-native serverless database built on Apache Cassandra. The position requires expertise in scalability, fault tolerance, and cloud-native technologies.

Design Intern - Advanced Integrated Circuits Research

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM Research is a team focused on inventing the future of computing technology, with a strong culture around solving problems for clients. The role involves contributing to the development of innovative integrated circuits for emerging applications like AI acceleration and high-speed communications.

Senior Digital Asset Tech Sales

Company: IBM

Location: New York, US

Posted Dec 04, 2025

The text is a job description for a Senior Tech Sales role at IBM, focusing on leading enterprise presales engagements for IBM Digital Asset Haven, a digital asset platform. The role involves technical leadership, building relationships with clients, designing solutions, and supporting sales targets.

Industry Consultant for Financial Services

Company: IBM

Location: Tokyo, JP

Posted Dec 04, 2025

The text describes a career in IBM Consulting, highlighting the opportunities for collaboration with clients, working on challenging projects, and leveraging IBM's technology platforms. It emphasizes the importance of curiosity, continuous learning, and long-term career growth in the role of an Industry Consultant.

Fullstack Developer

Company: IBM

Location: Kochi, IN

Posted Dec 04, 2025

The job posting is seeking passionate candidates with experience in microservices, web applications, and modern cloud technologies to build scalable, high-performance solutions. The role involves collaborating with various teams, designing and implementing features, participating in Agile methodologies, and working independently to deliver high-quality code. Preferred expertise includes performance optimizations, Apache Spark, access management technologies, and public cloud services.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

Related Pages